Thank you so much
Cathy
On Tue, May 7, 2024, 4:59 a.m. Timothy Thomas <tt@thekey.com> wrote:
> That’s fine. We will exempt him.
>
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>
>
> On Mon, May 6, 2024 at 10:50 PM Cathy Gerth <cgerth@thekey.com> wrote:
>
>> Hi
>> The only one I have had serious push back from is Brajcich, The concern
>> is that he wants to do everything by visa Not direct deposit. As he puts it
>> he has gone along with every increase etc - but doesnt feel that at our
>> prices he should also now be hit with a surcharge, As he is is good client
>> and has increased hours since we originally started and he also
>> recommended us to another client, I would like to exempt him.
>> Thank you
>> *Cathy Gerth*
>> *Client Success Manager *
>> *Direct: 778-403-6148*
>> *Office:* 778-279-3634
>> Email: cgerth@thekey.com
>>
>> [image: TheKey]
>>
>>
>>
>>
>>
>>
>>
>> On Mon, May 6, 2024 at 7:10 PM Sharon Speirs <sspeirs@thekey.com> wrote:
>>
>>> Hi
>>> I will need to know asap
>>>
>>>
>>> Sharon, Speirs
>>>
>>> General Manager
>>>
>>> Vancouver, BC
>>>
>>> Office: 778.279.3634
>>>
>>> sspeirs@thekey.com
>>>
>>> TheKey.ca <https://thekey.ca/>
>>>
>>> [image: TheKey]
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> ---------- Forwarded message ---------
>>> From: Alyson Rohane <alyson.rohane@thekey.com>
>>> Date: Mon, May 6, 2024 at 5:35 PM
>>> Subject: CAD - Surcharge Exempt Customers - 5/10/2024
>>> To: Sharon Speirs <sspeirs@thekey.com>, Chuck Terlesky <
>>> cterlesky@thekey.com>, Cheryl Cartwright <ccartwright@thekey.com>, Joey
>>> Taylor <joey.taylor@thekey.com>
>>> CC: Laszlo Kovacs <laszlo.kovacs@thekey.com>, Timothy Thomas <
>>> tt@thekey.com>, Elizabeth Clark <eclark@thekey.com>, Lito Delapena <
>>> lito.delapena@thekey.com>
>>>
>>>
>>> Hey, again leaders -
>>>
>>> Effective Wednesday, May 15th, a surcharge fee of 2.7% will be applied
>>> to all credit card transactions, excluding Montreal. This is a company
>>> policy and is charged across all locations.
>>>
>>> If there are any customers whom you believe should be exempt from this
>>> surcharge, please connect with Tim to discuss and provide reasons for their
>>> exemption. Historically, exemptions have been approved based on the client
>>> being an 'elephant', or substantial gross spend.
>>>
>>> If any customers fit this criteria, please let us know before *EOB
>>> Friday, May 10th*. Don't hesitate to reach out with any questions
>>> or concerns.
>>>
>>> Thank you!
>>> --
>>> *Alyson Rohane*
>>> Senior Continuous Improvement Analyst
>>> alyson.rohane@thekey.com
>>>
>>>