Hi Tim,
I have now given you Analytics Access. You just need to login to the
Analytics for 8x8 Work - here is a link:
https://dashboard.8x8.com/dashboard/spa/reports/embeddedReports?report=companySummary&title=Company%20Summary
If you'd like to read up on the features of the 8x8 Analytics portal, you
can also use this online resource:
https://www.8x8.com/university/catalog/analytics-for-8x8-work?locale=us
On Fri, Sep 16, 2022 at 6:27 AM Timothy Thomas <tt@thekey.com> wrote:
> Hi Isabelle,
>
> Do I have 8x8 analytics access? They would like us to begin tracking call
> pick ups and misses. If not, please let me know how to proceed.
>
> Thanks!
> Tim
>
> ---------- Forwarded message ---------
> From: Beth Ann Rosario <bethann.rosario@thekey.com>
> Date: Wed, Sep 14, 2022 at 12:58 PM
> Subject: Fwd: 8x8 call volume visibilty
> To: Northeast/Canada Regional Operation Directors <
> northeastcanada-regional-operation-directors@thekey.com>
>
>
>
>
> ---------- Forwarded message ---------
> From: Isabelle La <ila@thekey.com>
> Date: Thu, Sep 8, 2022 at 1:54 PM
> Subject: Re: 8x8 call volume visibilty
> To: Beth Ann Rosario <bethann.rosario@thekey.com>
>
>
> Here is the link:
>
>
> https://dashboard.8x8.com/dashboard/spa/reports/embeddedReports?report=companySummary&title=Company%20Summary
>
> On Thu, Sep 8, 2022 at 1:38 PM Beth Ann Rosario <
> bethann.rosario@thekey.com> wrote:
>
>> Awesome, thanks!
>>
>> On Thu, Sep 8, 2022 at 4:37 PM Isabelle La <ila@thekey.com> wrote:
>>
>>> Hi Beth Ann,
>>>
>>> I just set your profile to be able to have what's called Analytics
>>> Essentials access so you're able to pull your users and see their call
>>> volumes.
>>>
>>> On Thu, Sep 8, 2022 at 4:34 AM Beth Ann Rosario <
>>> bethann.rosario@thekey.com> wrote:
>>>
>>>> Hi Isabelle,
>>>>
>>>> I was curious if I could see the number of calls each of my staffing
>>>> specialists are taking each day to help better set expectations around call
>>>> volume etc. Is there a report in 8x8 for me to see this?
>>>>
>>>> Thanks!
>>>>
>>>> Beth Ann Rosario
>>>> *Regional Director VA/NC*
>>>> *919.899.5543*
>>>> [image: TheKey]
>>>>
>>> --
>> Beth Ann Rosario
>> *Regional Director VA/NC*
>> *919.899.5543*
>> [image: TheKey]
>>
> --
> Beth Ann Rosario
> *Regional Director VA/NC*
> *919.899.5543*
> [image: TheKey]
>
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>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>