Hi Nimra, Thank you for confirming. At this point, we're not entirely sure what to do with the setup of us as the Payee, as I feel we have tried every which way possible. We appreciate your weekly payments of $4,956.00. If you could please keep sending those, that would be greatly appreciated. Please also note that we can process a full payment through our Versapay system using the PAD information for the account that you're using to make the Etransfer payments. We can process a one-time payment for the account balance seen below to bring the account completely up to date. You can then process just 1 Etransfer payment per week for the full amount of every weekly invoice. Please advise on how you would like to proceed. For full transparency, we would greatly appreciate a full account balance payment either through the PAD payment in Versapay (we can do this for you and it is very quick) or a paper cheque payment mailed to the address seen below. Thank you! To mail paper cheque: Location AddressP.O. Box 12354, Station A Toronto ON M5W 0K5 Canada Make Checks Payable ToTheKey Regards, Marc Atkinson Senior Client Account Specialist Customer Contact & Collections Center 866-226-1702 - Main Line 239-264-1290 - Direct billing@thekey.com
On
Tue, 23 Dec at 11:22 AM
, 146220 Tanzil-Ur-Rehman Muahammad - Toronto <nimraazeem85@gmail.com> wrote:
Gooodmorning Marc, Unfortunately I am not able to send more than $3k on this email either. As your colleague stated the key is not set up for bill payments. Which is the only way to pay larger balances. This is again another email for secure e transfer with a password. I tried with $5000 but below is the response. As this is again just an etransfer email the limit stays $3k. I suggest since the key would have a lot of clients, it would be a great idea to have bill payments setup to make it convenient for clients too. In the meantime I will keep on making payments invoice by invoice, with no more than $4956 weekly etransfer limit. Thank you
On Mon, 22 Dec 2025 at 18:16, Marc Atkinson <collectionsteam@thekey.com> wrote:
Hi Nimra,
Thank you for your recent payments. They are appreciated.
We wanted to see if you have been able to confirm if you can send the entire account balance through the method seen below?
Thank you!
Regards,
Marc Atkinson
Senior Client Account Specialist
Customer Contact & Collections Center
866-226-1702 - Main Line
239-264-1290 - Direct
billing@thekey.com
On
Thu, 18 Dec at 10:51 AM
, Marc Atkinson <collectionsteam@thekey.com> wrote:
Hi Nimra,
We have looked into this further and found out what the issue is. Please see below.
The instructions to initiate the Etransfer payments are seen below, in the 2nd line.
May you please send the funds through the Interac e-Transfer method to paymentapplication@thekey.com and let us know if this works? You should be able to send all of the funds.
Thank you!
Regards,
Marc Atkinson
Senior Client Account Specialist
Customer Contact & Collections Center
866-226-1702 - Main Line
239-264-1290 - Direct
billing@thekey.com
On
Wed, 17 Dec at 9:28 PM
, 146220 Tanzil-Ur-Rehman Muahammad - Toronto <nimraazeem85@gmail.com> wrote:
Hello All,
Please provide the account details as soon as possible.
I need previous months cleared up as well, since LIHN is waiting on my reporting.
Please note the remaining balance on invoice #1129590 and next invoice #1133675 has been cleared.
Thank you