Re: Canadian Shipping Not Allowed??

We need to loop in Emma and her team and I assume yes

Ashley Mirone
Vice President of Business Development
*Please note my email has changed:*
amirone@TheKey.com <Ashley.Mirone@TheKey.com>
Direct: (310) 755-9669
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>


On Mon, Oct 7, 2024 at 8:18 AM Timothy Thomas <tt@thekey.com> wrote:

> Hi Ashley,
>
> We have a Canadian printer that we work with. In the past Megan would
> modify the design files and send them to me for printing. Can marketing
> still support this?
>
>
> On Mon, Oct 7, 2024 at 11:14 AM Ashley Mirone <amirone@thekey.com> wrote:
>
>> Hi Tim
>>
>> Can you connect with Denny on how your team orders materials please. I
>> believe you are all still using XYZ.
>>
>> Looping in +Jackie Summers <jsummers@thekey.com> +Elizabeth Kachur
>> <elizabeth.kachur@thekey.com> here as well as we need to have some
>> special onboarding/training playbooks made for our CAN hires.
>>
>> Thanks,
>> Ashley Mirone
>> Vice President of Business Development
>> *Please note my email has changed:*
>> amirone@TheKey.com <Ashley.Mirone@TheKey.com>
>> Direct: (310) 755-9669
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>> ---------- Forwarded message ---------
>> From: Denny Roebel <denny.roebel@thekey.com>
>> Date: Mon, Oct 7, 2024 at 7:32 AM
>> Subject: Re: Canadian Shipping Not Allowed??
>> To: Sugas Sivanesan <sugashan.sivanesan@thekey.com>, Elizabeth Kachur <
>> elizabeth.kachur@thekey.com>
>> Cc: Jackie Summers <jsummers@thekey.com>, Timon Page <
>> timon.page@thekey.com>, RRD Streamline Support <
>> rrdstreamlinesupport@rrd.com>, Brand Center Help <
>> brandcenterhelp@thekey.com>, Amanda Ilines <amanda.ilines@thekey.com>,
>> Ashley Mirone <amirone@thekey.com>
>>
>>
>> Good morning -
>>
>> Is there any way I can get an update on this?  I have another HCL in
>> training in Canada and both are in need of Brand Center items and are
>> unable to submit an order.
>>
>> Please advise me on the next step.  Thank you in advance for your
>> assistance!
>>
>> -Denny
>>
>>
>> On Thu, Sep 26, 2024 at 11:41 AM Sugas Sivanesan <
>> sugashan.sivanesan@thekey.com> wrote:
>>
>>> Hey Jackie,
>>>
>>>
>>>
>>> Same issue still appears. I attached a screenshot for your record.
>>>
>>>
>>> Please let me know if I’m doing something wrong.
>>>
>>>
>>>
>>> Ty!
>>>
>>>
>>>
>>>
>>>
>>> Sugas Sivanesan
>>>
>>> Home Care Liaison
>>>
>>> *sugashan.sivanesan@thekey.com <sugashan.sivanesan@thekey.com> *
>>>
>>> (416) 457-6274
>>>
>>> *TheKey.com <https://thekey.com/> *
>>>
>>> [image: Click to go to TheKey's LinkedIn page.]
>>> <https://www.linkedin.com/company/thekeycare> [image: Click to go to
>>> TheKey's Instagram page.] <https://www.instagram.com/thekeyhomecare> [image:
>>> Click to go to TheKey's Facebook page.]
>>> <https://www.facebook.com/TheKeyCare>
>>>
>>>
>>>
>>> [image: signature_505161808] <https://thekey.com/>
>>>
>>>
>>>
>>>
>>>
>>> *From: *Jackie Summers <jsummers@thekey.com>
>>> *Date: *Wednesday, September 25, 2024 at 9:28 PM
>>> *To: *Timon Page <timon.page@thekey.com>
>>> *Cc: *RRD Streamline Support <rrdstreamlinesupport@rrd.com>, Brand
>>> Center Help <brandcenterhelp@thekey.com>, Sugas Sivanesan <
>>> sugashan.sivanesan@thekey.com>, Denny Roebel <denny.roebel@thekey.com>
>>> *Subject: *Re: Canadian Shipping Not Allowed??
>>>
>>> Sugas - Can we attempt to re-order with the new postal code please and
>>> confirm once it's submitted?
>>>
>>> We'd love to get you your items!
>>>
>>>
>>> *Jackie Summers *
>>>
>>> Director of Sales Operations
>>>
>>> 951-675-0413
>>>
>>> *TheKey.com <https://www.thekey.com/>*
>>>
>>> [image: Image removed by sender. TheKey]
>>> <https://homecareassistance.com/>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Sep 24, 2024 at 5:36 AM Timon Page <timon.page@thekey.com>
>>> wrote:
>>>
>>> Good morning RRD team
>>>
>>>
>>>
>>> I noticed that the postal code is incorrect which might be causing the
>>> issue. The correct postal code is:
>>>
>>>
>>>
>>> M4P 1E4
>>>
>>>
>>>
>>> Best regards,
>>> * Timon Page *
>>>
>>> General Manager, Ontario
>>>
>>> *Please note my email address has changed:*
>>>
>>> timon.page@thekey.com
>>>
>>> Mobile: (437) 223-0841
>>>
>>> *TheKey.com <https://thekey.com/> *
>>>
>>>
>>>
>>> [image: Image removed by sender.] <https://thekey.com/>
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Sep 23, 2024 at 5:32 PM Jackie Summers <jsummers@thekey.com>
>>> wrote:
>>>
>>> Hello RRD Team.
>>>
>>>
>>>
>>> +Sugas Sivanesan <sugashan.sivanesan@thekey.com>  is trying to order
>>> and this error keeps coming up with his address. Is this because he is in
>>> Canada?
>>>
>>> Please advise.
>>>
>>>
>>>
>>> +Denny Roebel <denny.roebel@thekey.com> +Timon Page
>>> <timon.page@thekey.com>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *Jackie Summers *
>>>
>>> Director of Sales Operations
>>>
>>> 951-675-0413
>>>
>>> *TheKey.com <https://www.thekey.com/>*
>>>
>>> [image: Image removed by sender. TheKey]
>>> <https://homecareassistance.com/>
>>>
>>>
>>>
>>>