See below.
*Carolyn Daoust*
Gestionnaire des Ressources Humaines/Employee Care Manager
Ressources Humaines/Human Resources
514-907-5065
TheKey.ca <https://thekey.ca/>
[image: TheKey]
---------- Forwarded message ---------
From: Carolyn Daoust <carolyn.daoust@thekey.com>
Date: Tue, Oct 7, 2025 at 4:49 PM
Subject: Fwd: The CBSA Assessment and Revenue Management System (CARM)
Client Portal [ ref:!00DF005wsA.!500e70FWfnS:ref ]
To: Timothy Thomas <tt@thekey.com>, Joey Taylor <joey.taylor@thekey.com>
I called UPS and they told me we have to fill out a CARM. No idea what that
is.
They sent me this email and said the package will only be released once
this is done. We were never advised.
So frustrating.
Let me know what you think/want me to do.
*Carolyn Daoust*
Gestionnaire des Ressources Humaines/Employee Care Manager
Ressources Humaines/Human Resources
514-907-5065
TheKey.ca <https://thekey.ca/>
[image: TheKey]
---------- Forwarded message ---------
From: noreply_cs@ups.com <noreply_cs@ups.com>
Date: Tue, Oct 7, 2025 at 4:43 PM
Subject: The CBSA Assessment and Revenue Management System (CARM) Client
Portal [ ref:!00DF005wsA.!500e70FWfnS:ref ]
To: carolyn.daoust@thekey.com <carolyn.daoust@thekey.com>
Dear Carolyn,
To complete the customs clearance process for your UPS import shipment, you
will need to register with the Canadian Border Services Agency (CBSA)
Assessment and Revenue Management System (CARM) Client Portal, *as required
Canadian Government regulations*.
Once registered, a financial security in the form of cash or surety bond
must be made to completely register.
Please follow the steps below to register in the CARM Client Portal and
post financial security. *Note: If you have already registered for the CARM
Client Portal and have delegated UPS as your broker, complete only steps 3
and 4. *
*Once you have completed registration in the CARM Client Portal and have
updated the financial security, email carmrpp@ups.com
<//carmrpp@ups.com> to let us know. *
If you have difficulty completing any of the steps below, refer to: User
Guides | CARM
<https://ccp-pcc.cbsa-asfc.cloud-nuage.canada.ca/en/onboarding-documentation>
.
*1. Register in the CARM Client Portal*
- To register, visit the CARM Client Portal
<https://ccp-pcc.cbsa-asfc.cloud-nuage.canada.ca/en/homepage>
- For assistance, refer to:
- Video: How to create sign in credentials and a user account in the
CARM Client Portal
<https://www.cbsa-asfc.gc.ca/multimedia/carm-gcra/portal-portail-r1-1-eng.html>
- User Guides | CARM
<https://ccp-pcc.cbsa-asfc.cloud-nuage.canada.ca/en/onboarding-documentation>
*2. Delegate Third Party Service Provider *
- Once registered with CARM, you can confirm delegation of UPS as your
customs broker to ensure seamless accounting of your import shipments:
- To do so, sign into the CARM Client Portal
<https://ccp-pcc.cbsa-asfc.cloud-nuage.canada.ca/en/homepage> and go
to ‘Manage Business Relationships’, where you can review and approve the
UPS request for authorization
- If you do not see the request, email us at carmrpp@ups.com
<//carmrpp@ups.com>
- Watch this short video for instructions: How to set up a delegation
of authority for a third party service provider in the CARM Client Portal
<https://www.cbsa-asfc.gc.ca/multimedia/carm-gcra/portal-portail-r1-4-eng.html>
*3. Enroll in Release Prior to Payment*
- You will need to enroll in the Release Prior to Payment (RPP) program:
- This privilege allows you to obtain a customs release and receive
delivery of your imports before paying for duties and taxes
- For assistance, refer to Post Financial Security for Release Prior
to Payment Privileges
<https://upsdrive.my.salesforce.com/sfc/p/F00000005wsA/a/e70000009vBx/02TWMimN5FpxIisqujmsCL74MTnmf91nogIxX_GycJ0>
*4. Post Financial Security *
- The CBSA requires you to post financial security in the CARM Client
Portal as a guarantee against importer debt:
- For assistance, refer to the Post Financial Security for Release
Prior to Payment Privileges
<https://upsdrive.my.salesforce.com/sfc/p/F00000005wsA/a/e70000009vBx/02TWMimN5FpxIisqujmsCL74MTnmf91nogIxX_GycJ0>
- The security deposit can be made by either* cash deposit *or *surety
bond* (non-cash bond)
- The cash deposit is the quickest to set up; you can also change
your financial security method at any time
- The CBSA sets a minimum deposit for each account based on previous
import spending (duties and taxes)
- When completing the process, the CARM Client Portal will provide
you the minimum bond required
*Surety Bond (non-cash bond):*
See CARM Solutions Pricing
<https://upsdrive.my.salesforce.com/sfc/p/F00000005wsA/a/e70000009vIP/9FWvAlqjasUieyz6xnx9ED.Mg6WGGBWEoP2H3YLF4YM>,
a flyer for Trisura who are offering UPS customers a discount and are
committed to expediting the bond set up. If you choose Trisura, complete
the Bond Customer Contact Information
<https://upsdrive.my.salesforce.com/sfc/p/F00000005wsA/a/e70000009vNF/zOw0GN7lGM9DCGHb7Dk4RaNYk_ic0fxs_hq_aDtRP9Y>
file
and return to carm@ups.com <//carmrpp@ups.com>. A Trisura agent will reach
out to you to complete the process.
Please add your name and include this statement in your email:
*I, (your name) understand and accept the information I have provided with
be shared with Trisura/AON.*
There are various Financial Security providers available that can assist
you with obtaining a surety bond. A list of CBSA-approved service providers
can be found in this link: Financial security providers
<https://www.cbsa-asfc.gc.ca/eservices/sp-fs/fs-sf-eng.html#wb-auto-4>.
If you require additional assistance, reach out via email: carmrpp@ups.com
<//carmrpp@ups.com>.
Regards,
Joshua. L
UPS Customer Care Representative
For quick and easy answers, please visit ups.com - Support
<https://www.ups.com/ca/en/support/contact-us.page>.
Manage shipments on the go with the UPS Mobile App.
[image: AppStore]
<https://itunes.apple.com/app/apple-store/id336377331?pt=299191&ct=CA%20EN%20Sig%20Blk&mt=8>
[image: GooglePlay] <https://goo.gl/Klvrsh> [image: UPSMyChoice]
<https://www.ups.com/ca/en/track/change-delivery.page>
[image: CEC UPS Header]
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