Hi Cheryl, I checked her account and its active. I can see one device is already assigned to her, Device serial number PF3BTNW8. Warm Regards, Subham Banerjee Service Desk Engineer Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com TheKey.com
On
Mon, 22 Jan at 12:22 PM
, Subham Banerjee <itsupport@thekey.com> wrote:
Hi Cheryl,
I am checking internally,
I will update you in 30 minutes.
Warm Regards,
Subham Banerjee
Service Desk Engineer
Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com
TheKey.com
On
Mon, 22 Jan at 12:05 PM
, CherylCartwright <ccartwright@homecareassistance.com> wrote:
I did provide it in the original email. We didn’t need any equipment sent as she was taking over a laptop and cell phone we already had. I just needed it assigned to her. To I need to submit a form just for that?
On Mon, Jan 22, 2024 at 12:57 PM Subham Banerjee <itsupport@thekey.com> wrote:
Hi Cheryl,
Good Morning!
Is there any IT Onboarding form submitted for Stephanie Okojie.
and Please share the Laptop Serial number (It will be in back side of the laptop)
Warm Regards,
Subham Banerjee
Service Desk Engineer
Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com
TheKey.com
On
Mon, 22 Jan at 11:27 AM
, CherylCartwright <ccartwright@homecareassistance.com> wrote:
Good Morning,
Stephanie Okojie joined our Toronto team. We had a new laptop already here from a previous HCL that never ended being up being used. The device ID is C7791CC4-7555-44CB-8CD3-FB4B74A61DCF
Can you please assign this device to Stephanie?
I am also still waiting for her cell phone to be reactivated with Rogers as she still does not have access to it. It is not currently connected to a network. The phone number again to be reinstated with Rogers is (437) 216-2865
This matter is urgent please.
Thanks in advance,
Cheryl