Hi Joey, I can send a laptop from our vendor. What address should it go to? Thanks, Craig Ackerson
On
Wed, 22 Nov at 3:31 PM
, JosephTaylor <joey.taylor@homecareassistance.com> wrote:
Hey Craig, The other devices I have here would fall under the same issues (not being active for 90 days)!!
On Wed, Nov 22, 2023 at 3:29 PM Craig Ackerson <itsupport@thekey.com> wrote:
Hi Joey,
Is there another device we could assign to this user? Looks like there is a security feature that has been added to Jumpcloud that expires if a device is not online for about 90 days.
Thanks,
Craig Ackerson
On
Wed, 22 Nov at 2:45 PM
, Craig Ackerson <itsupport@thekey.com> wrote:
Hi Joey,
I was working with Karthik to get the PC reassigned. The device has been offline for 6 months and is causing Jumpcloud to not sync, allowing us access. I am working with JumpCloud support to see if there is a fix.
Thanks,
Craig Ackerson
On
Tue, 21 Nov at 2:51 PM
, Karthik Sekar <itsupport@thekey.com> wrote:
Hi JosephTaylor,
Please provide the phone number of the cell phone. It will help us to tag the Phone to your colleague
Warm Regards,
Karthik Sekar
Service Desk Engineer Contact IT Support 8 am-9 pm EST @ (888)838-1955 | hca.freshdesk.com
TheKey.com
Karthik.sekar@thekey.com
General Manager Montreal
514-907-5065
TheKey.ca