Hi Tim/Joey,
Can you just confirm that these numbers are okay to be permanently
canceled? Thank so much.
From: Rogers Soutien Affaires <rogers.soutienaffaires@rci.rogers.com>
Date: Fri, Oct 21, 2022 at 10:01 AM
Subject: Re: Rogers Business Phone Account: 7-8597-6853 Home Care
Assistance Montreal
To: ila@thekey.com <ila@thekey.com>
Cc: tt@thekey.com <tt@thekey.com>, charifmoustapha.mohamed@rci.rogers.com <
charifmoustapha.mohamed@rci.rogers.com>, kmoore@thekey.com <
kmoore@thekey.com>
Hello Isabelle,
Thank you for contacting Rogers Enterprise Customer Service. My name is
Amal and I can definitely assist you with your inquiry today. Hope you're
doing well today?
We are very sorry to hear that you wish to cancel all your Unisson line
SUBSCRBER_NO compname1
5142231589 SARA KACED
5142232524 TIMOTHY THOMAS
5142232743 NIKITA MOREAU
5142232826 SANDRA DAOUST
5142232918 MINA LEVY
5142232923 MELISSA CALTAGIRONE
5142232977 MARIA LICOUDIS
5142233031 DOMINIQUE JACOBS
5142233042 CAROLYN DAOUST
5142233964 STEPHANIE DEMERS
5142233989 MELISSA RUS
5142233999 HOME CARE ASSISTANCE (MONTREAL) INC
5142234939 TIM THOMAS
5147835005 HOME CARE ASSISTANCE (MONTREAL) INC
4389201871 HOME CARE ASSISTANCE (MONTREAL) INC
4389201347 HOME CARE ASSISTANCE (MONTREAL) INC
The cancellation effective today October 10 2022 The upcoming invoice will
reflect any applicable early cancellation fees, in addition to usage
overages and/or pay-per-use services .
Kindly note there are alternatives to cancelling, such as re-distributing
the device to another user, or completing a Transfer of Responsibility,
wherein the user assumes financial responsibility.
Please note that you have up to 60 days after the cancellation to
reactivate the service.
Hope I was able to help you with your request.
Your business is important to us; please do not hesitate to contact us
should you have any additional inquiries.
Thank you for choosing Rogers as your service provider
*Une expérience améliorée vous attend sur le Libre-service Affaires! *
Visualiser votre utilisation de données en temp réel et gérer l'accès,
consulter et payer vos factures, gérer vos services sans-fil et plus!
Accéder le Libre-service Affaires à partir de Mon carrefour d'affaires
<https://mybusinesshub.rogers.com/?returnUrlÚshboard> 24 heures sur 24,
sept jours sur sept, 365 jours par année.
*Business Self-Serve is now even better! *
View your real-time data usage & manage access, review & pay your invoices,
manage your wireless lines and more!
Access Business Self-Serve via MyBusiness Hub
<https://mybusinesshub.rogers.com/?returnUrlÚshboard> 24/7/365.
*Amal Rahal*
*Conseillère d'affaires, Services Affaires Sans-fil Business Consultant,
Business Service Wireless *
4000-800, de la Gauchetière Ouest
Montréal, QC H5A 1K3
*TEL:*1-877-274-3375
*Rogers.SoutienAffaires@rci.rogers.com
<Rogers.SoutienAffaires@rci.rogers.com> /
Rogers.BusinessSupport@rci.rogers.com
<Rogers.BusinessSupport@rci.rogers.com>*
*From:* Isabelle La [ila@thekey.com]
*Sent:* 20/10/2022 1:00 PM
*To:* charifmoustapha.mohamed@rci.rogers.com;
rogers.soutienaffaires@rci.rogers.com
*Cc:* tt@thekey.com; kmoore@thekey.com
*Subject:* Re: Rogers Business Phone Account: 7-8597-6853 Home Care
Assistance Montreal
Hello Rogers Team,
I'm following up to my last email from Charif about closing down some of
our non-wireless lines on the account. Can someone please let me know what
next steps are to assure this is done properly and the correct lines are
closed but the wireless lines are all kept and remain functional?
On Mon, Oct 17, 2022 at 10:21 AM Isabelle La <ila@thekey.com> wrote:
> Hello Charif,
>
> Our last phone number needed was successfully ported over today and so I
> wanted to inquire about next steps, which is closing down our Rogers Unison
> lines only. To be clear, we want to keep all the Wireless/Cellular numbers
> from the account but all Unison lines can be canceled so we are no longer
> charged since as discussed, our Corporate HQ required that we convert to a
> different VOIP provider across the company.
>
> Can you please let me know next steps in what you need from us to assure
> that ONLY the non-wireless phone numbers are closed?
>
> Thank you.
>
> --
> *Isabelle La *
> Project Management, IT Dept.
> *Please note my email has changed: *
> ila@thekey.com <https://brand.thekey.com/esg/ila@thekey.com>
> Direct: 650-231-5733
> Fax: 919-377-9020
>
>
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>
This communication is confidential. We only send and receive email on the
basis of the terms set out at www.rogers.com/web/content/emailnotice
Ce message est confidentiel. Notre transmission et réception de courriels
se fait strictement suivant les modalités énoncées dans l’avis publié
à www.rogers.com/aviscourriel