Re: Inquiry

Hi Elysia,

I am writing to express my gratitude for the ongoing partnership between
Luther Village on the Park and The Key.
Over the years, we collaborated to provide exceptional care to support our
mutual clients and I am eager to further strengthen our relationship.

I have updated the number in our system as your preferred number. Moving
forward, all communications will be confirmed using that number.

I am also excited to inform you that we have welcomed our New General
Manager, Timon, to our team.
We are keen on setting up a meeting with you to introduce him to your
esteemed organization.

In light of this, I would like to propose a meeting with you to discuss
potential opportunities for collaboration and networking.

Would it be possible for us to schedule a convenient date and time next
week? Please let me know your availability.

I look forward to hearing from you.

*Best regards*
*Pauli Shah*
*Client Success Manager*
*Direct: 289-412-1441*
*Office: 905-337-1200*

TheKey.ca   <https://thekey.ca/>

[image: TheKey]



On Wed, May 8, 2024 at 3:34 PM Elysia Botelho <ebotelho@luthervillage.org>
wrote:

> Hi Pauli,
>
> Thank you for this information. Unfortunately, the phone number (PSW
> phone) they likely called back I don’t believe typically has voicemails
> that they would check.
>
> Can you update your records to always return a call back to the RPN
> 519-465-7108 regardless of the number that calls requesting the shift
> coverage. This phone the staff is required to check the voicemails.
>
>
>
> Thank You
>
>
>
>
>
> [image: luthervillage]
>
> *Elysia Botelho,* RPN
>
> PSW Supervisor
>
> 141 Father David Bauer Drive, Waterloo, ON N2L 6N9
> T: 519-783-3236 ext. 2014
>
> F: 519-783-3237
>
> www.luthervillage.org |  Facebook
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> <cclarke@luthervillage.org?subject=Unsubscribe>
>
>
>
>
>
>
>
>
>
> *From:* Poulami Shah <poulami.shah@thekey.com>
> *Sent:* Monday, May 6, 2024 9:56 PM
> *To:* Elysia Botelho <ebotelho@luthervillage.org>
> *Cc:* ontario-staffing@thekey.com
> *Subject:* Re: Inquiry
>
>
>
> Hi Elysia,
>
>
>
> The process for after hours is our On Call Manager gets the call and works
> and covers the shift and then calls you back and informs you.
>
>
>
> On Saturday, Our On Call Manager called and left a voice message.  I am
> not sure if you received that message.
>
>
>
> If you could please let us know what would be the best number to reach
> you, we would be happy to add that number in our system.
>
>
>
> I am hoping to work more collaboratively with Luthar Village.
>
>
>
> Please feel free to reach out to me if you have any questions or concerns.
>
>
>
> Best regards,
>
> Pauli
>
> Client Success Manager
>
> 289-412-1441.
>
>
>
>
>
> On Mon, May 6, 2024, 10:15 a.m. Elysia Botelho <ebotelho@luthervillage.org>
> wrote:
>
> Hi there,
>
> I am looking for some information regarding the request of staff coverage
> this past Saturday May 4th. We currently use 2 different agencies that
> our team reaches out to in the event of shifts that require coverage
> outside of our staffing resources.
>
> The team reached out to both agencies but only received a call back from
> an alternate agency which at that time the shift was confirmed.
>
> We had 1 agency staff member show up from The Key, but it doesn’t appear
> that anyone had called back to confirm this need was still open.
>
> Could I have some clarification on the process of calls received outside
> of business hours. Is there someone that can confirm with the team member
> who provided coverage support if they did call our staff or if the agency
> staff was available and just assigned the request.
>
> Please let me know if this isn’t the correct contact for inquires such as
> this.
>
>
>
> Thank You
>
>
>
>
>
> [image: luthervillage]
>
> *Elysia Botelho,* RPN
>
> PSW Supervisor
>
> 141 Father David Bauer Drive, Waterloo, ON N2L 6N9
> T: 519-783-3236 ext. 2014
>
> F: 519-783-3237
>
> www.luthervillage.org |  Facebook
> <https://www.facebook.com/luthervillageonthepark> | Unsubscribe
> <cclarke@luthervillage.org?subject=Unsubscribe>
>
>
>
>
>
>
>
>
>
>