RE: User Story April 2023- Montreal

Hello All

 

Our go-live date for the remainder of Canada is 7/16. We need to ensure there is a resource on board to support the translation of our invoice data or that we have an EE that is comfortable helping with this before that date. 


Do we have an ETA on this resource or an alternative approach to resolve here?

 

 

Elizabeth Clark 

Director, CI & Transformation

Long Term Care Insurance, Onboarding

 

TheKey

 

 

From: eclark@thekey.com <eclark@thekey.com> 
Sent: Tuesday, June 13, 2023 12:21 PM
To: 'Angie Markwell' <angie.markwell@thekey.com>; 'Troy Riha' <troy.riha@thekey.com>
Cc: 'Paul Kahn' <paul.kahn@thekey.com>; 'Chuck Terlesky' <cterlesky@thekey.com>; 'Joey Taylor' <joey.taylor@thekey.com>; 'Timothy Thomas' <tt@thekey.com>; 'Laszlo Kovacs' <laszlo.kovacs@thekey.com>
Subject: RE: User Story April 2023- Montreal

 

Hi Angie-

 

Any news on this translation service?

 

Elizabeth Clark 

Director, CI & Transformation

TheKey

 

 

 

From: Angie Markwell <angie.markwell@thekey.com <mailto:angie.markwell@thekey.com> > 
Sent: Friday, June 2, 2023 6:59 PM
To: Troy Riha <troy.riha@thekey.com <mailto:troy.riha@thekey.com> >
Cc: eclark@thekey.com <mailto:eclark@thekey.com> ; Paul Kahn <paul.kahn@thekey.com <mailto:paul.kahn@thekey.com> >; Chuck Terlesky <cterlesky@thekey.com <mailto:cterlesky@thekey.com> >; Joey Taylor <joey.taylor@thekey.com <mailto:joey.taylor@thekey.com> >; Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> >; Laszlo Kovacs <laszlo.kovacs@thekey.com <mailto:laszlo.kovacs@thekey.com> >
Subject: Re: User Story April 2023- Montreal

 

Hoping next week we have someone on service who will finalize this for us.

 

On Fri, Jun 2, 2023 at 6:39 PM Troy Riha <troy.riha@thekey.com <mailto:troy.riha@thekey.com> > wrote:

Checking in on progress of the SOW and target timing for when we think we may have the french translation validated?  Just looking to update the project plan accordingly for when we can complete the UAT (including the French translation), as well as enable/validate the target date for completing the Canada billing roll out.  

 

Thanks in advance

 

Troy 

 

On Wed, May 31, 2023 at 1:07 PM Angie Markwell <angie.markwell@thekey.com <mailto:angie.markwell@thekey.com> > wrote:

Yes, that is correct. We have identified a service and Jen Allen will put together a proposal and I will be sharing with Paul for approval - they can support all of our departments so this will be great!

 

On Wed, May 31, 2023 at 2:25 PM <eclark@thekey.com <mailto:eclark@thekey.com> > wrote:

Hi All-

 

Thank you for your time today. Based on our discussion, the ask is to have a professional translation service/provider support making sure this is done properly vs going through the office. Angie- Can you confirm this is your ask?

 

Elizabeth Clark 

Sr. Manager, Continuous Improvement 

TheKey

 

 

 

From: eclark@thekey.com <mailto:eclark@thekey.com>  <eclark@thekey.com <mailto:eclark@thekey.com> > 
Sent: Tuesday, May 23, 2023 5:50 AM
To: 'Chuck Terlesky' <cterlesky@thekey.com <mailto:cterlesky@thekey.com> >
Cc: 'Angie Markwell' <angie.markwell@thekey.com <mailto:angie.markwell@thekey.com> >; 'Joey Taylor' <joey.taylor@thekey.com <mailto:joey.taylor@thekey.com> >; 'Timothy Thomas' <tt@thekey.com <mailto:tt@thekey.com> >; troy.riha@thekey.com <mailto:troy.riha@thekey.com> 
Subject: RE: User Story April 2023- Montreal
Importance: High

 

Hi Chuck

 

No, the updated one has the below added to it. I’ve pasted these to the copy you sent me. Please review the added rows and the attached PDFs and let us know if you have any questions or corrections we should make.

 

Thank you SO MUCH for your help!

 



 

 

Elizabeth Clark 

Sr. Manager, Continuous Improvement 

TheKey

 

 

 

From: Chuck Terlesky <cterlesky@thekey.com <mailto:cterlesky@thekey.com> > 
Sent: Friday, May 19, 2023 7:26 AM
To: eclark@thekey.com <mailto:eclark@thekey.com> 
Cc: Angie Markwell <angie.markwell@thekey.com <mailto:angie.markwell@thekey.com> >; Joey Taylor <joey.taylor@thekey.com <mailto:joey.taylor@thekey.com> >; Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> >; troy.riha@thekey.com <mailto:troy.riha@thekey.com> 
Subject: Re: User Story April 2023- Montreal

 

Hi Elizabeth,

 

I've attached the updated French Translation - is this the updated version you already have?

 

Chuck

 

On Fri, May 19, 2023 at 6:19 AM <eclark@thekey.com <mailto:eclark@thekey.com> > wrote:

Hello All

 

We’ve been provided an updated translation and copies of test invoices with translation as well so you can see the layout. Can the team please review and approve/provide feedback by the end of next week?

 

Elizabeth Clark 

Sr. Manager, Continuous Improvement 

TheKey

 

 

 

From: Angie Markwell <angie.markwell@thekey.com <mailto:angie.markwell@thekey.com> > 
Sent: Monday, May 15, 2023 8:03 PM
To: Chuck Terlesky <cterlesky@thekey.com <mailto:cterlesky@thekey.com> >
Cc: Joey Taylor <joey.taylor@thekey.com <mailto:joey.taylor@thekey.com> >; eclark@thekey.com <mailto:eclark@thekey.com> ; Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> >; troy.riha@thekey.com <mailto:troy.riha@thekey.com> 
Subject: Re: User Story April 2023- Montreal

 

Sounds good, thanks! 

 

On Mon, May 15, 2023 at 11:04 AM Chuck Terlesky <cterlesky@thekey.com <mailto:cterlesky@thekey.com> > wrote:

Ok - I'll ask Carolyn to get started, and if she is having any difficulties, we can use the translator.

 

Regards,

Chuck

 

 

 

On Mon, May 15, 2023 at 8:56 AM Joey Taylor <joey.taylor@thekey.com <mailto:joey.taylor@thekey.com> > wrote:

Good Morning,

Carolyn is much better in French than I am, I would trust her modifications. We also have a translator if needed depending on what this is for. 

Thanks, 

 

On Mon, May 15, 2023 at 10:53 AM Chuck Terlesky <cterlesky@thekey.com <mailto:cterlesky@thekey.com> > wrote:

Hi All,

 

If Joey cant then I will have Carolyn review this document. 

 

Let me know Joey what your capacity is for this translation. 

 

Regards,

Chuck

 

 

 

On Mon, May 15, 2023 at 7:22 AM Angie Markwell <angie.markwell@thekey.com <mailto:angie.markwell@thekey.com> > wrote:

Joey can - Chuck are you comfortable with this? I can find someone else too.

Sent from Angie's iPhone

 

On May 15, 2023, at 8:10 AM, eclark@thekey.com <mailto:eclark@thekey.com>  wrote:



Hi Chuck & Tim-


Do we have someone that speaks French that could review this with me and ensure it’s correct? This is the English to French conversion for invoices, for Montreal.

 

 

 

Elizabeth Clark 

Sr. Manager, Continuous Improvement 

TheKey

 




 

-- 


Chuck Terlesky B.A., CCPE


General Manager/Regional Caregiver Ambassador for Canada

403-301-3777

 <https://thekey.ca/> TheKey.ca  

 






 

-- 

Joey Taylor

Regional Care Solutions Manager

514-907-5065

 <https://thekey.ca/> TheKey.ca  






 

-- 


Chuck Terlesky B.A., CCPE


General Manager/Regional Caregiver Ambassador for Canada

403-301-3777

 <https://thekey.ca/> TheKey.ca  

 



 




 

-- 


Chuck Terlesky B.A., CCPE


General Manager/Regional Caregiver Ambassador for Canada

403-301-3777

 <https://thekey.ca/> TheKey.ca