@Cheryl Cartwright <ccartwright@thekey.com> Can you confirm please?
On Thu, Feb 2, 2023 at 5:08 PM Joey Taylor <
joey.taylor@homecareassistance.com> wrote:
> @Tim Thomas <tthomas@thekey.com> I would confirm with Cheryl but I think
> so. I also believe we will be absorbing the 2% credit card fee?
>
> On Thu, Feb 2, 2023 at 5:07 PM Tim Thomas <tthomas@thekey.com> wrote:
>
>> Thanks Joey. I presume we can run all outstanding balances right?
>>
>>
>> *Tim Thomas Sr.*
>> *Home Care Assistance (Montreal) Inc.*
>>
>> *514: 726 7647*
>>
>> tthomas@homecareassistance.com | Homecareassistancemontreal.ca
>>
>>
>>
>>
>> On Feb 2, 2023, at 4:59 PM, Joey Taylor <
>> joey.taylor@homecareassistance.com> wrote:
>>
>> Good Afternoon,
>>
>> As per @Cheryl Cartwright <ccartwright@thekey.com> conversation with
>> Alison Kohn, I have sent and received her credit card authorization form
>> and have added it to the client Renee D'Ornano profile in ClearCare.
>>
>> Thank you,
>>
>> On Wed, Feb 1, 2023 at 3:42 PM Cheryl Cartwright <ccartwright@thekey.com>
>> wrote:
>>
>>> Thank you so much Alison. Joey is cc’d here and will send you a credit
>>> card authorization form for you to fill out. We will use this to process
>>> your weekly payment and as promised will waive the 2% premium.
>>>
>>> If you need anything else or have any concerns please feel free to
>>> contact me.
>>>
>>> Cheryl
>>>
>>> On Wed, Feb 1, 2023 at 3:38 PM Alison Kohn <alisonkohn@gmail.com> wrote:
>>>
>>>> Hi Cheryl,
>>>> Thanks for your message. And yes, I can do credit card automatic
>>>> payments. Where do I put my credit card information for payments?
>>>> Best
>>>> Alison
>>>>
>>>> On Mon, Jan 30, 2023 at 11:17 AM Cheryl Cartwright <
>>>> ccartwright@thekey.com> wrote:
>>>>
>>>>> Hi Alison,
>>>>>
>>>>> What if we did weekly billing on your credit card with no 2%
>>>>> processing fee? This would still be an automatic payment so you wouldn’t
>>>>> really have to keep track of payments necessarily however if you still want
>>>>> to pay monthly, let me ask what’s the best way to do that.
>>>>>
>>>>> I apologize sincerely if you have felt pressured or harassed. I had
>>>>> stepped in in order to limit the correspondence between you and accounting.
>>>>>
>>>>> Please let me know if you’re okay with weekly credit card payments. My
>>>>> only concern with advance payment is that if a shift is canceled or and
>>>>> extra shift is added or changed it can make advance payment more difficult.
>>>>> Not impossible though.
>>>>>
>>>>> Let me know,
>>>>>
>>>>> Cheryl
>>>>>
>>>>> On Wed, Jan 25, 2023 at 1:55 PM Alison Kohn <alisonkohn@gmail.com>
>>>>> wrote:
>>>>>
>>>>>> Hi Cheryl,
>>>>>>
>>>>>> Yes these are the options that have already been presented to me.
>>>>>> There is no new information in your email.
>>>>>>
>>>>>> The latter option is the one with which I have been consistently
>>>>>> harassed for the past few months. I would like to no longer be
>>>>>> harassed with aggressive and frequent emails complaining that I did not
>>>>>> make a transfer within a day of receiving a bill. So, I need this system to
>>>>>> stop. Weekly billing is absurd for a household. I cannot keep track of it.
>>>>>> It's constant and unmanageable.
>>>>>>
>>>>>> I would prefer to pay a monthly bill, not weekly, with which I am
>>>>>> willing to pay a month in advance each month automatically. And I would
>>>>>> prefer to keep things on my credit cards rather than going directly to my
>>>>>> bank. I understand that this is not an option here however, as you have
>>>>>> said. While I think this is unethical in the extreme, I do see that it's
>>>>>> not a policy that will change regardless of what clients need. I get the
>>>>>> sense that this entire response to my complaint is perfunctory, and I will
>>>>>> get no new options for my prefered method and schedule of payment. You can
>>>>>> confirm this in your next message.
>>>>>>
>>>>>> So I opt for automatic payments in order to avoid further and
>>>>>> constant harassment at the very least. Please advise as to how to switch
>>>>>> this method.
>>>>>> A. Kohn
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jan 25, 2023 at 12:53 PM Cheryl Cartwright <
>>>>>> ccartwright@thekey.com> wrote:
>>>>>>
>>>>>>> Hi Alison,
>>>>>>>
>>>>>>> Invoices are emailed out weekly. They come automatically from our
>>>>>>> system "Clear Care." They often initially go to your spam until you add
>>>>>>> Clear Care to contacts. You also have to verify your email address in order
>>>>>>> for them to be sent automatically. You would have received an email asking
>>>>>>> you to verify but again that may have gone to spam.
>>>>>>>
>>>>>>> We have two primary ways for payment, the first is a Direct Debit
>>>>>>> which most clients prefer. Your schedule is very consistent with the same
>>>>>>> billable hours each week and so you may wish to go this route as it's easy
>>>>>>> planning with a consistent bill. The second option is to pay using credit
>>>>>>> card but this method is subject to a 2% premium and again charges the card
>>>>>>> automatically each week.
>>>>>>>
>>>>>>> As a last resort, we can do e-transfer payments but they need to be
>>>>>>> sent within a few days of the invoice or it will trigger accounting to
>>>>>>> contact you looking for payment.
>>>>>>>
>>>>>>> Please advice which method you prefer and we can get this set up for
>>>>>>> you,
>>>>>>>
>>>>>>> Cheryl
>>>>>>>
>>>>>>> On Mon, Jan 23, 2023 at 3:05 PM Alison Kohn <alisonkohn@gmail.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Cheryl - if you wouldn’t mind just sending me a note with a
>>>>>>>> proposal for a new approach, that would be helpful. Thanks in advance!
>>>>>>>> Alison
>>>>>>>>
>>>>>>>> Sent from my iPhone
>>>>>>>>
>>>>>>>> On Jan 23, 2023, at 1:34 PM, Cheryl Cartwright <
>>>>>>>> ccartwright@thekey.com> wrote:
>>>>>>>>
>>>>>>>>
>>>>>>>> Good Afternoon Alison,
>>>>>>>>
>>>>>>>> My name is Cheryl Cartwright and I am the National Director for
>>>>>>>> Client Services. Dominique reached out to me this morning to make me aware
>>>>>>>> of what has been going on regarding your billing and the number of emails
>>>>>>>> you have received from us regarding that. I was hoping maybe we could speak
>>>>>>>> at your earliest convenience so that we can sort this out and so that I can
>>>>>>>> make this right for you.
>>>>>>>>
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> Cheryl
>>>>>>>>
>>>>>>>> --
>>>>>>>> *Cheryl Cartwright*
>>>>>>>> *Regional, Client Success, Canada *
>>>>>>>> Home Care Assistance
>>>>>>>> Office: 416-488-8777 <4164888777>
>>>>>>>> Toronto, ON (EST)
>>>>>>>> torontohomecareassistance.ca
>>>>>>>> <https://www.torontohomecareassistance.ca/>
>>>>>>>> ---
>>>>>>>> Read Our Testimonials <https://homecareassistance.com/reviews>
>>>>>>>> Join Our Newsletter
>>>>>>>> <https://homecareassistance.com/healthy-longevity-newsletter>
>>>>>>>> We Are Hiring! <https://homecareassistance.com/careers>
>>>>>>>> <https://homecareassistance.com/>
>>>>>>>> Champions of Longevity
>>>>>>>> ccartwright@homecareassistance.com
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> *Cheryl Cartwright*
>>>>>>> *Regional, Client Success, Canada *
>>>>>>> Home Care Assistance
>>>>>>> Office: 416-488-8777 <4164888777>
>>>>>>> Toronto, ON (EST)
>>>>>>> torontohomecareassistance.ca
>>>>>>> <https://www.torontohomecareassistance.ca/>
>>>>>>> ---
>>>>>>> Read Our Testimonials <https://homecareassistance.com/reviews>
>>>>>>> Join Our Newsletter
>>>>>>> <https://homecareassistance.com/healthy-longevity-newsletter>
>>>>>>> We Are Hiring! <https://homecareassistance.com/careers>
>>>>>>> <https://homecareassistance.com/>
>>>>>>> Champions of Longevity
>>>>>>> ccartwright@homecareassistance.com
>>>>>>>
>>>>>> --
>>>>> *Cheryl Cartwright*
>>>>> *Regional, Client Success, Canada *
>>>>> Home Care Assistance
>>>>> Office: 416-488-8777 <4164888777>
>>>>> Toronto, ON (EST)
>>>>> torontohomecareassistance.ca
>>>>> <https://www.torontohomecareassistance.ca/>
>>>>> ---
>>>>> Read Our Testimonials <https://homecareassistance.com/reviews>
>>>>> Join Our Newsletter
>>>>> <https://homecareassistance.com/healthy-longevity-newsletter>
>>>>> We Are Hiring! <https://homecareassistance.com/careers>
>>>>> <https://homecareassistance.com/>
>>>>> Champions of Longevity
>>>>> ccartwright@homecareassistance.com
>>>>>
>>>> --
>>> *Cheryl Cartwright*
>>> *Regional, Client Success, Canada *
>>> Home Care Assistance
>>> Office: 416-488-8777 <4164888777>
>>> Toronto, ON (EST)
>>> torontohomecareassistance.ca <https://www.torontohomecareassistance.ca/>
>>> ---
>>> Read Our Testimonials <https://homecareassistance.com/reviews>
>>> Join Our Newsletter
>>> <https://homecareassistance.com/healthy-longevity-newsletter>
>>> We Are Hiring! <https://homecareassistance.com/careers>
>>> <https://homecareassistance.com/>
>>> Champions of Longevity
>>> ccartwright@homecareassistance.com
>>>
>>
>>
>> --
>> *Joey Taylor*
>> *Regional Care Solutions Manager/Directeur régional des solutions de
>> soins*
>> Home Care Assistance/Soins à domicile
>> Office: 514-907-5065
>> Fax: 514-221-4265
>> 4464 Ste Catherine West
>> Westmount, QC, H3Z1R7
>> HomeCareAssistanceMontreal.ca <http://homecareassistancemontreal.ca/>
>>
>> Read Our Testimonials
>> <https://www.homecareassistancemontreal.ca/reviews.html>
>> We Are Hiring! <https://www.homecareassistancemontreal.ca/careers.html>
>>
>>
>> Champions of Longevity
>>
>>
>>
>
> --
> *Joey Taylor*
> *Regional Care Solutions Manager/Directeur régional des solutions de soins*
> Home Care Assistance/Soins à domicile
> Office: 514-907-5065
> Fax: 514-221-4265
> 4464 Ste Catherine West
> Westmount, QC, H3Z1R7
> HomeCareAssistanceMontreal.ca <http://homecareassistancemontreal.ca/>
>
> Read Our Testimonials
> <https://www.homecareassistancemontreal.ca/reviews.html>
> We Are Hiring! <https://www.homecareassistancemontreal.ca/careers.html>
>
>
> Champions of Longevity
>
*Joey Taylor*
*Regional Care Solutions Manager/Directeur régional des solutions de soins*
Home Care Assistance/Soins à domicile
Office: 514-907-5065
Fax: 514-221-4265
4464 Ste Catherine West
Westmount, QC, H3Z1R7
HomeCareAssistanceMontreal.ca <http://homecareassistancemontreal.ca/>
Read Our Testimonials
<https://www.homecareassistancemontreal.ca/reviews.html>
We Are Hiring! <https://www.homecareassistancemontreal.ca/careers.html>
Champions of Longevity