RE: 161547 Susan Cohn - Carescout Verification of Hourly Rate / Rate Discrepancy on Invoice 865467 - [#960572]

We shouldn’t need a CCA in that case, can we email the person who signed the agreement, notify them, and save that in ClearCare?

From: Diane Mockenhaupt <dmockenhaupt@thekey.com>
Sent: Monday, September 23, 2024 11:21 AM
To: eclark@thekey.com
Cc: Marc Atkinson <billing@thekey.com>; jinniefer.castillo@thekey.com; sviscomi@thekey.com; tt@thekey.com; audraw@thekey.com; tsilton@thekey.com
Subject: Re: 161547 Susan Cohn - Carescout Verification of Hourly Rate / Rate Discrepancy on Invoice 865467 - [#960572]

Hi Emily,  the $30/hr rate is lower than what her original CCA , which shows $50/hr rate

Thanks,

Diane

On Mon, Sep 23, 2024 at 1:18 PM <eclark@thekey.com <mailto:eclark@thekey.com> > wrote:

Is it higher or lower than what the client signed for originally?

From: Diane Mockenhaupt <dmockenhaupt@thekey.com <mailto:dmockenhaupt@thekey.com> >
Sent: Monday, September 23, 2024 11:18 AM
To: Marc Atkinson <billing@thekey.com <mailto:billing@thekey.com> >
Cc: jinniefer.castillo@thekey.com <mailto:jinniefer.castillo@thekey.com> ; sviscomi@thekey.com <mailto:sviscomi@thekey.com> ; tt@thekey.com <mailto:tt@thekey.com> ; audraw@thekey.com <mailto:audraw@thekey.com> ; tsilton@thekey.com <mailto:tsilton@thekey.com> ; eclark@thekey.com <mailto:eclark@thekey.com>
Subject: Re: 161547 Susan Cohn - Carescout Verification of Hourly Rate / Rate Discrepancy on Invoice 865467 - [#960572]

Hi MArc,  I am adjusting her rate to $30/hr to coincide with the Carescout agreement.  Should we get a new consent agreement signed?

Thanks,

Diane

On Mon, Sep 23, 2024 at 1:13 PM Marc Atkinson <billing@thekey.com <mailto:billing@thekey.com> > wrote:

Hi Chicago Team,

Please reference the below email from Sachel at Carescout regarding the hourly rate verification for new client Susan Cohn (https://hcachicago.clearcareonline.com/clients/7474791/).

​Sachel is advising that the $50.00/hour rate cannot be verified on their end and cannot be located on their rate card.

Can your office please review this to confirm if the hourly rate is correct at $50.00/hour or to confirm if it needs to be updated to match Carescout's rate card?

Here are all of the completed shifts for this client, thus far. I checked a few of the scheduled shifts, and they're all set to bill at $50.00/hour.

Thank you!

On Mon, 23 Sep at 2:07 PM , Marc Atkinson <billing@thekey.com <mailto:billing@thekey.com> > wrote:

Hi Sachel,

Thank you for your email regarding the verification of the hourly rate for Susan Cohn. Please allow us a little time to look into this. We will get back to you as soon as possible with a resolution.

Regards,

Marc Atkinson

Billing Help Desk

866-226-1702

billing@thekey.com <mailto:billing@thekey.com>

8:00AM-5:00PM EST Monday-Friday

On Fri, 20 Sep at 3:58 PM , Blunte, Sachel (CareScout) <sachel.blunte@carescout.com <mailto:sachel.blunte@carescout.com> > wrote:

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