RE: Service Cutoff Master List - Please help populate for your region

Understood. I’ll have my team dig into the nuances across the regions and
we’ll add to the list.



Thank you, Sir.



*From:* Timothy Thomas <tt@thekey.com>
*Sent:* Wednesday, September 20, 2023 8:21 AM
*To:* Laszlo Kovacs <laszlo.kovacs@thekey.com>
*Subject:* Re: Service Cutoff Master List - Please help populate for your
region



Since the general managers handed over billing / AR tracking to Ali last
year, we were relying on him to bring these matters forward. There was not
a consistent approach across all markets.



On Tue, Sep 19, 2023 at 3:52 PM Laszlo Kovacs <laszlo.kovacs@thekey.com>
wrote:

Ya, and that’s one of the things I’m hoping will come from this effort to
aggregate. I know there is variety across the states in the US so not sure
if we’ll ever get to a single best practice.



Is there variety in process based on region in Canada?



*From:* Timothy Thomas <tt@thekey.com>
*Sent:* Tuesday, September 19, 2023 2:49 PM
*To:* Laszlo Kovacs <laszlo.kovacs@thekey.com>
*Subject:* Re: Service Cutoff Master List - Please help populate for your
region



No worries,



I'll be honest, I feel like we don't have a button up process for this as
there are so many exceptions. Ideally it should be as follows:



Unless alternative payment terms have been granted, a client who is over 14
days should receive a warning that services will be suspended. If no
payment is made at the 21 day mark then services should be cut off.



On Tue, Sep 19, 2023 at 3:26 PM Laszlo Kovacs <laszlo.kovacs@thekey.com>
wrote:

Dang. Sorry Tim. All it is is two columns…”State” and “What is the process
for cutting service?”



Perhaps you could email me the details for Canada and I could just add to
the list?



*From:* Timothy Thomas <tt@thekey.com>
*Sent:* Tuesday, September 19, 2023 2:24 PM
*To:* Laszlo Kovacs <laszlo.kovacs@thekey.com>
*Subject:* Re: Service Cutoff Master List - Please help populate for your
region



Hi Las,



I can't access this doc as I don't have a Microsoft account...



On Tue, Sep 19, 2023 at 3:20 PM Laszlo Kovacs <laszlo.kovacs@thekey.com>
wrote:

Hi Team,



To better align with the needs of our business based on geographic regions,
our Collections team is working to gain insight into the specific
requirements behind the process of cutting off service to existing
customers. In the link below I have setup a template that I’d ask for you
all to fill out for your regions. My team can then use this info to better
help ensure we are following the rules and regulations of the different
markets in which we operate. *Nothing will change in terms of our process
of cutting service- We will continue to partner with you on past due
account and the final call will remain at the discretion of the field
teams.*



I hope to have this list completed by end of September. Please let me know
if you have any questions and thank you in advance for your help to this
end.



*Error! Filename not specified.*
https://hcacorp-my.sharepoint.com/:x:/r/personal/laszlo_kovacs_thekey_com/Documents/Service%20Cutoff%20Requirements%20-%20230919.xlsx?d=w232369411746465cbae22584f7d00eb5&csf=1&web=1&e=04asuz
<https://hcacorp-my.sharepoint.com/:x:/r/personal/laszlo_kovacs_thekey_com/Documents/Service%20Cutoff%20Requirements%20-%20230919.xlsx?d=w232369411746465cbae22584f7d00eb5&csf=1&web=1&e=04asuz>





Thanks,

Laszlo




-- 

*Tim Thomas*

Head of Canada Division

*Please note my email has changed:*

tt@TheKey.com <tt@thekey.com>

(514) 591-9387

*TheKey.ca <https://www.thekey.ca/>*

[image: Image removed by sender. TheKey] <https://www.thekey.com/>






-- 

*Tim Thomas*

Head of Canada Division

*Please note my email has changed:*

tt@TheKey.com <tt@thekey.com>

(514) 591-9387

*TheKey.ca <https://www.thekey.ca/>*

[image: Image removed by sender. TheKey] <https://www.thekey.com/>






-- 

*Tim Thomas*

Head of Canada Division

*Please note my email has changed:*

tt@TheKey.com <tt@thekey.com>

(514) 591-9387

*TheKey.ca <https://www.thekey.ca/>*

[image: Image removed by sender. TheKey] <https://www.thekey.com/>