Fwd: Cadence of Medallia Surveys

---------- Forwarded message ---------
From: Amelia Howard <amelia.howard@thekey.com>
Date: Tue, Mar 3, 2026 at 4:07 PM
Subject: Fwd: Cadence of Medallia Surveys
To: Chicago Office <chicagooffice@thekey.com>


Hi Team,

With recent travel updates, I want to share that in 2026 there will be an
increased focus on Medallia scores by region.

Please see the details below regarding the cadence and triggers for when
Medallia survey emails are sent.

Please reach out if you have any questions.


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---------- Forwarded message ---------
From: Jessica Pascasio <jpascasio@thekey.com>
Date: Tue, Mar 3, 2026 at 3:59 PM
Subject: Re: Cadence of Medallia Surveys
To: Amelia Howard <amelia.howard@thekey.com>


There is a Medallia section in Carezone that has other helpful resources
like assigning and responding to alerts and much more:
 https://carezone.thekey.com/thekey/ls/content/8294662841440197/medallia-user-guide
<https://carezone.thekey.com/thekey/ls/content/8294662841440197/medallia-user-guide>

On Tue, Mar 3, 2026 at 1:57 PM Jessica Pascasio <jpascasio@thekey.com>
wrote:

> Hi @Amelia Howard <amelia.howard@thekey.com> ,
>
> This may be helpful: Client and CG Medallia Survey Questions
> <https://docs.google.com/presentation/d/e/2PACX-1vRVAE7s41jXPOPEorBPC65I39TdqhGaqzc2EbZA_DIQfd_78_qF1zDaes4_9tpPjw/pub?start=false&loop=false&delayms=3000&slide=id.g1b1d4946904_0_0>.
> Slide 3 will give you the cadence and triggers. Hope it helps!
>
> On Tue, Mar 3, 2026 at 1:33 PM Amelia Howard <amelia.howard@thekey.com>
> wrote:
>
>> Jessica,
>> Do you know the Cadence of Medallia Surveys?
>> Do you know what triggers the survey to be sent out?
>>
>> Thanks Jessica!
>> AH
>>
>