FW: Billing (Case #233805503)

Good afternoon Timothy,

As to your request, I have created the online profile in the Business Self-Service Portal for:

Name: Account Payable
Email Address:  ap-invoices@thekey.com.

He will receive a confirmation email in order to activate his profile. We have granted access for billing only.If they can't find the email in their inbox, they'll need to check their junk mailbox.

In order to set up an Electronic fund transfer, please contact our enterprise credit operation at 1-800-757-2773 from Monday to Friday between 8am and 5pm.

Your business is important to us; please do not hesitate to contact us should you have any additional inquiries.
Thank you for choosing Rogers as your service provider.

St�phanie Pr�vost
Conseill�re d'affaires, Services Affaires Sans-fil
Business Consultant, Business Service Wireless

4000-800, de la Gaucheti�re Ouest
Montr�al, QC H5A 1K3
TEL:1-877-274-3375
Rogers.SoutienAffaires@rci.rogers.com

Une exp�rience am�lior�e vous attend sur le Libre-service Affaires!
Visualiser votre utilisation de donn�es en temp r�el et g�rer l'acc�s, consulter et payer vos factures, g�rer vos services sans-fil et plus!
Acc�der le Libre-service Affaires � partir de Mon carrefour d'affaires 24 heures sur 24, sept jours sur sept, 365 jours par ann�e.

Business Self-Serve is now even better!
View your real-time data usage & manage access, review & pay your invoices, manage your wireless lines and more!
Access Business Self-Serve via MyBusiness Hub 24/7/365.

From: Timothy Thomas [tt@thekey.com]
Sent: 23/11/2023 2:58 PM
To: rogers.soutienaffaires@rci.rogers.com
Subject: Re: FW: Billing (Case #233805503)

I've attached our bill for reference.
On Thu, Nov 23, 2023 at 2:39?PM Rogers Soutien Affaires <rogers.soutienaffaires@rci.rogers.com> wrote:
Good afternoon Charif and Timothy,

Thank you for contacting Rogers Enterprise Customer Service. My name is Stephanie and I can definitely assist you with your inquiry today.

We were unable to find your account with the information in this email. In order to assist you, can you please provide us with the  Account number and Company name.

I am looking forward for your reply;

Your business is important to us; please do not hesitate to contact us should you have any additional inquiries.
Thank you for choosing Rogers as your service provider.

St�phanie Pr�vost
Conseill�re d'affaires, Services Affaires Sans-fil
Business Consultant, Business Service Wireless

4000-800, de la Gaucheti�re Ouest
Montr�al, QC H5A 1K3
TEL:1-877-274-3375
Rogers.SoutienAffaires@rci.rogers.com

Une exp�rience am�lior�e vous attend sur le Libre-service Affaires!
Visualiser votre utilisation de donn�es en temp r�el et g�rer l'acc�s, consulter et payer vos factures, g�rer vos services sans-fil et plus!
Acc�der le Libre-service Affaires � partir de  Mon carrefour d'affaires 24 heures sur 24, sept jours sur sept, 365 jours par ann�e.

Business Self-Serve is now even better!
View your real-time data usage & manage access, review & pay your invoices, manage your wireless lines and more!
Access Business Self-Serve via  MyBusiness Hub 24/7/365.

From: Charif Moustapha Mohamed [charifmoustapha.mohamed@rci.rogers.com]
Sent: 23/11/2023 11:44 AM
To: tt@thekey.com;  rogers.soutienaffaires@rci.rogers.com
Subject: FW: Billing

Hi BSG,

Would you please assist Timothy with the request below?

Thanks,

Charif M.Mohamed
Gestionnaire de comptes | Account Executive
Rogers communications
800 de la Gaucheti�re ouest, Bureau 4000 Montr�al, Qu�bec
e charif.mohamed@rci.rogers.com
m 438-988-3119

From: Timothy Thomas <tt@thekey.com>
Sent: Thursday, November 23, 2023 11:34 AM
To: Charif Moustapha Mohamed <CharifMoustapha.Mohamed@rci.rogers.com>
Subject: Billing

Hi Charif,

We want to update our billing information and have the invoices emailed to our AP department at ap-invoices@thekey.com.

They will send a wire payment to Rogers monthly. Can you also share your wire details?

Thanks

Tim Thomas

Head of Canada Division

Please note my email has changed:

tt@TheKey.com

(514) 591-9387

TheKey.ca

This communication is confidential. We only send and receive email on the basis of the terms set out at  www.rogers.com/web/content/emailnotice

Ce message est confidentiel. Notre transmission et r�ception de courriels se fait strictement suivant les modalit�s �nonc�es dans l�avis publi� � www.rogers.com/aviscourriel

Tim Thomas
Head of Canada Division
Please note my email has changed:
tt@TheKey.com
(514) 591-9387
TheKey.ca

This communication is confidential. We only send and receive email on the basis of the terms set out at www.rogers.com/web/content/emailnotice

Ce message est confidentiel. Notre transmission et r�ception de courriels se fait strictement suivant les modalit�s �nonc�es dans l�avis publi� � www.rogers.com/aviscourriel