Hi Tim, no, it is related to Concur not being able to switch the coding on
the Amex auto-feed file from "company paid" to "out-of-pocket", so we had
to turn it off until they could make the adjustment or no one would be
paid. We have a ticket in with them, but they're backed up. We were told,
"a couple of weeks", a couple of weeks ago so hopefully it's not too much
longer, but I wouldn't hold my breath. HOWEVER, please remember when you
do enter those charges to not put them as Out-of-Pocket, as I'm going to
pay that bill for you so you don't have to deal with being reimbursed in
the wrong currency and then paying Amex, etc.
Also, I recommend downloading the SAP Concur app on your phone, it'll help
with uploading a lot of that data (pretty much gets you back to where you
were with the auto-feed).
Regards,
Ethan Stein, CFA
Treasurer
TheKey.com
[image: TheKey] <https://homecareassistance.com/>
On Thu, Mar 2, 2023 at 9:22 AM Timothy Thomas <tt@thekey.com> wrote:
> Hi Ethan,
>
> I logged in to submit my concur report today and noticed that none of my
> transactions are posted in my account. Does this have anything to do with
> the Canadian process vs US process?
>
> My card still works...
>
> Thanks
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>