If it is the Winnipeg Client Inquiry group, you can access the voicemail. Dial 500 from your 8x8 app Enter 590000# when prompted for ring group extension number Enter 134679# when prompted for the passcode From there, you will hear the typical voicemail menu prompts. Follow the prompts to review/delete voicemail. Thanks, Mark Warner
On
Wed, 5 Jul at 11:39 AM
, Timothy Thomas <tt@thekey.com> wrote:
Didnt Alexa say your inquiry lines had full VMs
On Wed, Jul 5, 2023 at 11:39 AM Joey Taylor <joey.taylor@thekey.com> wrote:
Nobody on my team has a full VM
On Wed, Jul 5, 2023 at 11:38 AM Timothy Thomas <tt@thekey.com> wrote:
Joey, which VMs are full for your team?
On Wed, Jul 5, 2023 at 10:18 AM Mark Warner <itsupport@thekey.com> wrote:
Hi Timothy,
Do you know what specific groups are full? Unfortunately, 8x8 does not allow us the level of access to the back-end database that might show us these stats. Otherwise, the basic process of manually accessing/maintaining a ring group voicemail is:
- Dial 500 from your 8x8 mobile or PC app
- When prompted, enter the extension number of the ring group and press #
- Enter the passcode of the ring group and press #
- At this point there will be audible options that will guide you through maintenance options available
If you can identify the specific ring group(s) affected, I can get you the appropriate extension number for the group and reset the passcode so your folks can gain access.
Thanks,
Mark Warner
On
Mon, 3 Jul at 4:29 PM
, Timothy Thomas <tt@thekey.com> wrote:
Supposedly we have certain ring group voicemails that are full in Canada. Can you please advise how to empty them in 8x8?
Thanks
---------- Forwarded message --------- From: Alexa Graziani <agraziani@thekey.com> Date: Thu, Jun 29, 2023 at 5:31 PM Subject: Canada Calls for June 20-28th reviewed To: Joey Taylor <joey.taylor@thekey.com>, Timothy Thomas <tt@thekey.com> CC: Megan Heinen <mheinen@thekey.com>
Hi Joey and Tim,
I've reviewed all the calls for Canada from last week and called out the care inquiries in red. Please review. I like the extra column you added!
A few in particular that I wanted to call out:
Montreal
caller 780-919-4103 left a voicemail and was looking for care. Did someone call him back?
caller 514-244-7667 - Is the weekend answering service not allowed to transfer callers to the team? We can a call for someone who needed overnight care immediately and we lost the business because no one could talk to him that day. If so, I think we should consider running just a M-F schedule.
Caller 514-695-4961 is looking for 20 hours a week but got the on call. Did they get sent to the team?
someone put a green thumb next to caregiver calls so that should get removed.
Winnipeg
Their voicemail seems to be full - please have the team check the office and their personal voicemails
Oakville
Their voicemail seems to be full - please have the team check the office and their personal voicemails
Vancouver
253-564-6502 is looking for 24/7 live in care for a cousin. This seems like an important lead to work but I can't find it in Salesforce.
604-589-4843 left a voicemail for care. Did they get called back?
Toronto
There are a couple where I see a green thumbs up but no lead in Salesforce
Sincrely,
Alexa Graziani
Senior Marketing Manager - Consumer Growth
Please note my email has changed:
agraziani@thekey.com
(650) 416-1538 Ext. 181538
TheKey.com
Tim Thomas
Head of Canada Division
Please note my email has changed:
tt@TheKey.com
(514) 591-9387
TheKey.ca
Tim Thomas
Head of Canada Division
Please note my email has changed:
tt@TheKey.com
(514) 591-9387
TheKey.ca
Regional Care Solutions Manager
514-907-5065
TheKey.ca
Tim Thomas
Head of Canada Division
Please note my email has changed:
tt@TheKey.com
(514) 591-9387
TheKey.ca