Hello,
There is a bit of a twist to Chicago live-in hours. The caregivers do work
a 13 hour day, but for overtime and Sick Leave calculations each day is
considered 8 hrs. So five live-in days is the equivalent of a 40 hour
week. This is because the day is calculated as 8 hours at regular time and
5 hours of overtime. Will that cause confusion if a client sees 13 hours
as " hours of care" and is then billed overtime when a caregiver works a
sixth day? I do manually have to adjust the rate for the sixth day when
this occurs as payroll and billing do not automatically bill the time and a
half rate.
Thanks,
Diane
On Wed, Aug 28, 2024 at 8:46 AM Timothy Thomas <tt@thekey.com> wrote:
> Good morning,
>
> See below and complete the enclosed sheet.
>
> Thank you!
>
> ---------- Forwarded message ---------
> From: Audra Williams <audraw@thekey.com>
> Date: Tue, Aug 27, 2024 at 6:34 PM
> Subject: Live In Hour Count
> To: Kimberly Guerci <kguerci@thekey.com>, Timothy Thomas <tt@thekey.com>,
> Beth Ann Rosario <bethann.rosario@thekey.com>
> Cc: Chad Everitt <chad.everitt@thekey.com>
>
>
> Hi Team!
>
> We are gathering data to deploy the Live-In Display quantity on invoices,
> so it represents “hours of care” instead of “hours in home” on the physical
> PDF invoice. The below link has a tab named “Agencies ALL”, please add the
> Hours Per Day Default for that specific agency. As a reminder, we can
> handle exceptions to these at a client level and will do that in a second
> exercise. On an ongoing basis the billing team will identify customer
> exceptions through the new client audit by reading the CCA and/or by emails
> creating tickets from the field to the Help Desk email.
>
>
>
> Please update the Agencies All tab with the default hours per day for that
> specific agency. We will then store this on the locations that roll into
> that agency, in NetSuite.
>
>
> Please have this completed by 9/6 and share with your GM's if appropriate
> (you will see that some of the locations have been completed).
>
>
>
> https://docs.google.com/spreadsheets/d/1Hwn9_1cNpzkNbqZ9Rx4MZsbNpSZ3uDy1dXu0zN0kHMM/edit?usp=sharing
>
>
> Best,
>
> --
> Audra Williams
> Director, Divisional Operations
> (425) 757-7027
> TheKey.com <https://www.thekey.com/>
>
>
> [image: TheKey] <https://homecareassistance.com/>
>