Caribou Rollout: Training Details for Regional and General Managers

From: Alyson Rohane <alyson.rohane@thekey.com>
To: Timothy Thomas <tt@thekey.com>, Chuck Terlesky <cterlesky@thekey.com>, Joey Taylor <joey.taylor@thekey.com>, Timon Page <timon.page@thekey.com>, Sharon Speirs <sspeirs@thekey.com>, Dennis Fancy <dfancy@thekey.com>, Nancy Allen <nancy.allen@thekey.com>
CC: Amanda Soukvilay <amanda@caribou.care>, Katherine Midura <kguildner@thekey.com>, Cheryl Logan <cheryl.logan@thekey.com>
Date: Wed, 11 Mar 2026 10:27:33 -0700
Folder: INBOX

Hello Regional and General Managers,

We are excited to announce the upcoming rollout of Caribou, our new
caregiver engagement platform, launching March 24th across all Canadian
locations.

In preparation, we will be hosting training sessions to ensure everyone is
equipped to use the platform effectively. There will be:

   -

   1 session for Regional and General Managers (mandatory to attend) on
   Monday, 3/16/2026
   -

   1 session options for Caregiver Managers (mandatory) on Wednesday,
   3/18/2026
   -

      Regional Director & Regional/General Managers will be added as
      optional.

During your session, we’ll review:

   -

   How Caribou works:
   -

      Caregiver Rewards
      -

      Caregiver Referrals
      -

      Point Distribution
      -

   Key workflows and processes
   -

   Access requirements for your teams

Training materials, FAQs and office flyers will be provided afterward for
ongoing reference. Thank you for your partnership as we prepare for this
important rollout!

Best
*Alyson Rohane*

Continuous Improvement Analyst 3 | TheKey

Caribou Rollout: Training Details for Regional and General Managers

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