Yes lets ask him to split. I called him, but he didn’t answer, I think may be an email. Thank you. Maria Licoudis RN Client Success Manager 514-907-5065 TheKey.ca On Apr 13, 2023, at 3:17 PM, Timothy Thomas <tt@thekey.com> wrote: Let me know what you want to do, lets split the difference. 36.00 On Thu, Apr 13, 2023 at 2:52 PM afs < afsmni@yahoo.com > wrote: Dear Maria, The amount we were paying was already at the upper limit of the range at Homecare Associates. I think 37.40 an hour for regular customers with a day long need 5 days a week is excessive. I think we should go back to 34 per hour, which was already at the high range. We do not want to cause instability in Rachel's care, but we may need to start looking for other options. Best wishes, Abbas ----------------- Abbas F. Sadikot Montreal Neurological Hospital and Institute McGill University On Thursday, April 13, 2023 at 01:18:19 PM GMT-4, Maria Licoudis < mlicoudis@thekey.com > wrote: Hello Dr Sasseville, A letter was sent to our clients regarding the price increase a few weeks ago, I will include my manager in the email. I will ask them to resend the letter. Thank you. Best, Maria Maria Licoudis RN Client Success Manager 514-907-5065 TheKey.ca On Apr 13, 2023, at 12:16 PM, rasaz rasaz < rasaz@sympatico.ca > wrote: Hi,Maria Did the agency change the hourly rate to 37.4$ from 34.00 since 2-3 weeks? has it something to do with the change for the Key? it is a jump of 3.4$ an hour which is more than ten percent since April If you have infos, just let me know before I pay the next bill. Rachel Sasseville -- Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 TheKey.ca