Re: Midwest team

Ok great! Thanks, Tim!


On Thu, Dec 12, 2024 at 2:55 PM Timothy Thomas <tt@thekey.com> wrote:

> Good to hear. Yes I’m aware of that issue in Milwaukee, I’ve discussed it
> at length with the GM and CSM. There seems to be a lot of price sensitivity
> in the market. Ive reinforced our differentiators and we’ve gotten the
> minimum price reduced to $35. Hopefully that begins to show in the data.
>
> Noted for Gayle.
>
> Thanks!
>
> On Thu, Dec 12, 2024 at 2:07 PM Cristal Munoz <cmunoz@thekey.com> wrote:
>
>> Hi Tim,
>> Aretha has actually improved quite a bit. Even in just looking at her
>> overall lead to SOC. For reference, she was originally sitting at 5% and
>> has jumped to 16%.
>> Feedback on Milwaukee - Sounds like leads are getting stuck at the
>> assessment completed stage and the client isn't starting care after
>> assessment with Client Success.
>>
>> As for Gayle, she is currently at our bottom 4. Gayle is aware of this.
>> Previously her concerns were with Chicago being strict about what they were
>> willing to take on. However, she knows the expectation is for her scheduled
>> and completed assessments to improve in the coming weeks now that she is
>> assisting other locations.
>>
>>
>> [image: image.png]
>>
>>
>> On Thu, Dec 12, 2024 at 12:41 PM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> Hi Cristal,
>>>
>>> I see the metrics aren't stellar for either Aretha no Gayle in the
>>> midwest. Do you have any feedback to share on their performance or perhaps
>>> ways in which we can partner to improve?
>>>
>>> Thanks!
>>>
>>> --
>>>
>>> *Tim Thomas*
>>> Head of Midwest & Canada Divisions | *TheKey*
>>> Mobile: 514.591.9387
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>
>>
>> --
>>
>> Sincerely,
>>
>> Cristal Munoz
>>
>> *Inside Sales Manager*
>>
>> Please note my email has changed:
>>
>> cmunoz@thekey.com
>>
>> TheKey.com <https://www.thekey.com/>
>>
>>
>>

-- 

Sincerely,

Cristal Munoz

*Inside Sales Manager*

Please note my email has changed:

cmunoz@thekey.com

TheKey.com <https://www.thekey.com/>