Re: night shift Friday Feb 3 11pm -7am

Hi all,

Neither Amanda nor Beth is part of the toronto@homecareassistance.com.
Either include them on this email chain or please ask the coordinators to
start using *ontario-staffing@homecareassistance.com
<ontario-staffing@homecareassistance.com> (both are included in this email)*.
Thanks.

Best regards,

Matt

Matt Vijayan, B.Sc., MBA, CCPE
Director of Sales, Canada
*Please note my email has changed:*
mvijayan@TheKey.com <Madhu.Vijayan@TheKey.com>

TheKey.com <https://www.thekey.com/>
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On Thu, Feb 2, 2023 at 4:21 PM Timothy Thomas <tt@thekey.com> wrote:

> Thanks Poulami. I'm glad it was resolved.
>
> On Thu, Feb 2, 2023 at 4:07 PM Amrita Veena <amrita.veena@thekey.com>
> wrote:
>
>> Hi Tim,
>>
>> Poulami already spoke to the caregiver and the Executive Director of the
>> facility. The complaint was not regarding Obiajulu. It was actually
>> regarding Ibeh, and Shannon got confused with the names.
>> We are taking out Ibeh from all the shifts, he is currently assigned to.
>> Park Ave Manor staff doesn't have any complaints regarding Obiajulu.
>>
>> Thanks,
>> *Amrita Lekshmi Veena*
>> *Staffing Manager*
>> *Home Care Assistance - Serving Oakville, Mississauga, Burlington,
>> Waterloo & Wellington region *
>> 375 University Ave E, Waterloo, ON, N2K3M7 Tel: 519-954 2111 Ext. 104
>> Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 Tel: 905-337-1200
>>
>>
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>>
>> On Thu, Feb 2, 2023 at 1:18 PM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> Hi Poulami,
>>>
>>> Could you please speak with Obijulu and find out her side of the story?
>>> I see she's working and Tasley Woods tomorrow and unless we can correct her
>>> behaviour I'm not in favour of re-using her.
>>>
>>> If necessary, you should accompany her on shift tomorrow to get a proper
>>> idea of how she works on floor duty shifts.
>>>
>>> Let me know what you think.
>>>
>>> ---------- Forwarded message ---------
>>> From: Shannon Rach <shannon.rach@springliving.ca>
>>> Date: Thu, Feb 2, 2023 at 11:52 AM
>>> Subject: night shift Friday Feb 3 11pm -7am
>>> To: toronto@homecareassistance.com <toronto@homecareassistance.com>
>>>
>>>
>>> Hello,
>>>
>>>
>>>
>>> I see you have Obijulu scheduled to work this Friday Feb 3  11pm -7am, I
>>> am asking if you could please replace this employee with another Home care
>>> employee that has been to Park Avenue before?  I have received numerous
>>> complaints with regards to this person.  From taking Resident personal
>>>  laundry out of the dryer and throwing it into a hamper, not folded,
>>> resulting in having to bring in extra staff to rewash, dry and fold,  to
>>> not assisting the Charge Nurse when required.   As there are only two
>>> employees working on night shift, my Charge Nurse (who has worked many
>>> times with Home care) has stressed serious concern that if an emergency
>>> should arise, this employee would not assist.
>>>
>>>
>>>
>>> Please let me know who you can change for the shift tomorrow night.
>>>
>>>
>>>
>>> Thank you,
>>>
>>>
>>>
>>>
>>>
>>>    *Shannon Rach*
>>>
>>>    Executive Director
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>   T:289-962-1603
>>>
>>>   E: shannon.rach@springliving.ca
>>>
>>>   924 Park Ave W
>>>
>>>   Burlington, ON L7T 1N7
>>>
>>>   www.springliving.ca
>>>
>>>
>>>
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>>>
>>> --
>>> Tim Thomas
>>> Head of Canada Division
>>> *Please note my email has changed:*
>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>> (514) 591-9387
>>> TheKey.com <https://www.thekey.com/>
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>>>
>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>