The client who wrote the survey lives in Germany - not an option to call
her. Shawntel and Mark in the billing team have been in communication with
the POA as early as this morning. It's currently being handled.
Chuck
On Thu, Mar 28, 2024 at 7:50 AM Timothy Thomas <tt@thekey.com> wrote:
> Sounds good, thanks!
>
> On Thu, Mar 28, 2024 at 9:27 AM Chuck Terlesky <cterlesky@thekey.com>
> wrote:
>
>> I'll review her emails with Billing and Shawntel and see what can be done
>> to make the communication and the process a better experience for her.
>>
>> On Thu, Mar 28, 2024 at 7:02 AM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> See attached.
>>>
>>> Perhaps you could reach out and let them know the work you've put in
>>> with the billing team to sort out these issues....
>>>
>>> --
>>> Tim Thomas
>>> Head of Canada Division
>>> *Please note my email has changed:*
>>> tt@TheKey.com <tt@thekey.com>
>>> (514) 591-9387
>>> TheKey.ca <https://www.thekey.ca/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>
>>
>> --
>> Chuck Terlesky B.A., CCPE
>> General Manager
>> Winnipeg and Calgary
>>
>> Calgary: 403-301-3777
>> Winnipeg: 204-489-6000
>>
>> TheKey.ca <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>
Chuck Terlesky B.A., CCPE
General Manager
Winnipeg and Calgary
Calgary: 403-301-3777
Winnipeg: 204-489-6000
TheKey.ca <https://thekey.ca/>
[image: TheKey]