Got it.
Making the update now
On Thu, Apr 27, 2023, 8:56 AM Timothy Thomas <tt@thekey.com> wrote:
> Hi Steve,
>
> As discussed, Chen's plan revision for Staffing Specialists in Canada is
> below.
>
> Thanks
>
> ---------- Forwarded message ---------
> From: Chen Xie <chen@thekey.com>
> Date: Sat, Apr 15, 2023 at 12:59 PM
> Subject: Re: Baseline OT Canada
> To: Timothy Thomas <tt@thekey.com>
> Cc: Chen Xie <chen@thekey.com>, Angie Markwell <angie.markwell@thekey.com>,
> Sharon Speirs <sspeirs@thekey.com>, Benjamin Lewis <
> benjamin.lewis@thekey.com>, Sarah Temple <sarah.temple@thekey.com>, Audra
> Williams <audraw@thekey.com>
>
>
> All,
>
> Based on our collaborative discussion with Canada and an evaluation of
> their currently very low OT, please do not include any metrics or payments
> related to Overtime Reduction for the Staffing Individual Contributors or
> Regional Manager Sharon Speirs in their monthly and quarterly bonus
> calculations.
>
> Instead, for Canada, we will rely on a calculation of caregiver margin
> improvement across the region. Audra — it would make sense for you to be
> the primary gatekeeper/arbiter on the final number (I can do so as well if
> that is preferred), and work with Sarah @ Compensation to ensure that it is
> paid appropriately.
>
> The rules would be as followed
>
> Monthly SMs are eligible for a $300 bonus per month related to Caregiver
> Margin Improvement. This will be calculated for each individual Staffer
> based on the domains and business they individually manage. The rules and
> qualification criteria are as followed:
>
> IF CG Margin is <50%
>
> Month over Month improvement of 0.33% over the baseline = $300 = Target
> Payout. Baseline is the highest recorded caregiver margin figure (starting
> with March 2023), and every month the baseline recalculates if a new high
> margin is achieved)
>
> Month over Month improvement of at least 0.17% over the baseline = $100 =
> Safety Payout
>
> Month over Month improvement of 0.5% over the baseline = $500 = Stretch
> Payout.
>
> For instance, if CG Margin is 48.5%, 48.83% would equate to Target payout.
>
> IF CG Margin is > 50%
>
> No decrease month over month = $300 = Target Payout. For example, if your
> margin is 51%, anything over 51% is full payout
>
> Month over Month improvement of 0.33% over the baseline = $500 = Stretch
> Payout
>
> For Our Regional Leader Sharon,
>
> Target = 100% @ 0.33% Increase in CG Margin for the Quarter (or no decline
> if CG Margin > 50%)
>
> Safety = 50% @ 0.17% Increase in CG Margin for the Quarter
>
> Stretch = 150% @ 0.5% Increase in CG Margin for the Quarter (or 0.33%
> Increase if CG Margin > 50%)
>
> Max = 200% @ 0.67% Increase in CG Margin for the Quarter (or 0.5% Increase
> if CG Margin > 50%)
>
> Audra/Tim/Angie — is our ClearCare Gross Profit Summary reliable enough to
> use as a baseline here, or are the payroll calculations sufficiently
> different that we need to rely on the payroll ledger calculation, which
> would make it more accurate but less transparent to the team?
>
>
> Best,
> Chen
>
>
> Sent from my iPad
>
> On Apr 13, 2023, at 12:46 PM, Timothy Thomas <tt@thekey.com> wrote:
>
>
> For tomorrow's meeting.
>
> ---------- Forwarded message ---------
> From: Benjamin Lewis <benjamin.lewis@thekey.com>
> Date: Mon, Apr 3, 2023 at 12:33 AM
> Subject: Re: Baseline OT Canada
> To: Angie Markwell <angie.markwell@thekey.com>
> Cc: Timothy Thomas <tt@thekey.com>
>
>
> We just pushed the billed OT hours to production, so here are those
> comparisons:
>
> Month of Shift Date Month of Shift Date Month of Shift Date Month of
> Shift Date Month of Shift Date Month of Shift Date Month of Shift Date Month
> of Shift Date Month of Shift Date Month of Shift Date Month of Shift Date Month
> of Shift Date
> 5/1/2022 6/1/2022 7/1/2022 8/1/2022 9/1/2022 10/1/2022 11/1/2022 12/1/2022
> 1/1/2023 2/1/2023 3/1/2023 4/1/2023
> Billed Hours 89,024 82,448 84,708 86,188 87,104 89,489 86,999 85,923
> 82,642 69,609 82,711 1,333
> Hours Of Overtime Paid 4,686 3,888 4,440 4,391 4,087 4,168 3,516 3,582
> 3,633 2,818 3,547 56
> % Overtime Paid 5.3% 4.7% 5.2% 5.1% 4.7% 4.7% 4.0% 4.2% 4.4% 4.0% 4.3%
> 4.2%
> hours_of_overtime_billed 2,488 2,251 2,111 2,419 1,852 2,131 1,798 1,667
> 1,942 1,378 1,831 27
> % Overtime Billed 2.8% 2.7% 2.5% 2.8% 2.1% 2.4% 2.1% 1.9% 2.3% 2.0% 2.2%
> 2.0%
>
> On Thu, Mar 30, 2023 at 8:32 PM Angie Markwell <angie.markwell@thekey.com>
> wrote:
>
>> Has to work for now - thanks Ben
>>
>> On Wed, Mar 29, 2023 at 12:26 AM Benjamin Lewis <
>> benjamin.lewis@thekey.com> wrote:
>>
>>> As of right now, I don’t have a quick way to billed overtime as a
>>> percentage of billed hours, but can pull paid. Is that what you are after?
>>>
>>> (I should have the ability to get billed hours in the coming days)
>>>
>>> On Tue, Mar 28, 2023 at 9:08 PM Angie Markwell <
>>> angie.markwell@thekey.com> wrote:
>>>
>>>> Hi Ben and Tim,
>>>> Need to determine Canada baseline OT % please from CC U assume.
>>>> --
>>>>
>>>> Angie Markwell
>>>> Head of Northeast Region
>>>> Home Care Assistance of Corporate
>>>>
>>>> Direct: 5407182172
>>>>
>>>> homecareassistance.com
>>>> ---
>>>> Read Our Testimonials
>>>> Join Our Newsletter
>>>> We Are Hiring!
>>>>
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>>>>
>>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>
>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>