Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA Licence Application - Request for Additional Information

Morning. Ultimately, we owed the CRA for back taxes, which is what we paid.
Please login to the CRA website and confirm if the amounts were credited to
the Arya tax accounts(GST&Income).

Seth

On Mon, Feb 23, 2026, 6:12 AM Timothy Thomas <tt@thekey.com> wrote:

> Hi Seth,
>
> I'm not familiar with TCV? I only have CRA access.
>
> I tried loggin in to TCV with my CRA credentials but their is no account
> information inside.
>
> On Fri, Feb 20, 2026 at 4:45 PM Sean Cygan <scygan@thekey.com> wrote:
>
>> @Timothy Thomas <tt@thekey.com> Seth asked me to ask you to log in to
>> Ontario TCV and download the compliance status report stating that we are
>> now compliant?  Can you do this for me?  Thank you
>>
>> On Fri, Feb 20, 2026 at 11:32 AM Sean Cygan <scygan@thekey.com> wrote:
>>
>>> @Seth Poindexter <seth.poindexter@thekey.com> Do you have any updates
>>> for me?  Sean
>>>
>>> On Wed, Feb 18, 2026 at 2:11 PM Sean Cygan <scygan@thekey.com> wrote:
>>>
>>>> @Seth Poindexter <seth.poindexter@thekey.com> Thank you for the update.
>>>>
>>>>
>>>> On Wed, Feb 18, 2026 at 1:26 PM <seth.poindexter@thekey.com> wrote:
>>>>
>>>>> Sean-
>>>>>
>>>>> Although payment was made Friday, it is not yet reflected(confirmed
>>>>> this morning). The CRA moves slowly.
>>>>>
>>>>>
>>>>>
>>>>> *Seth Poindexter*
>>>>>
>>>>> Staff Accountant Tax | *TheKey *
>>>>>
>>>>> Direct Line: (619) 489-4080 x 132011
>>>>>
>>>>>
>>>>>
>>>>> <http://www.thekey.com/>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Sean Cygan <scygan@thekey.com>
>>>>> *Sent:* Wednesday, February 18, 2026 11:54 AM
>>>>> *To:* Michael Jichetti <michael.jichetti@thekey.com>
>>>>> *Cc:* Dylan Hodson <dylan.hodson@thekey.com>;
>>>>> seth.poindexter@thekey.com; cc: Timothy Thomas <tt@thekey.com>;
>>>>> Compliance <compliance@thekey.com>
>>>>> *Subject:* Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA
>>>>> Licence Application - Request for Additional Information
>>>>>
>>>>>
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> Can someone go to the Ontario TCV and download the compliance
>>>>> status report stating that we are now compliant?
>>>>>
>>>>>
>>>>>
>>>>> Thanks
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Feb 13, 2026 at 9:34 AM Sean Cygan <scygan@thekey.com> wrote:
>>>>>
>>>>> Hi Dylan,
>>>>>
>>>>>
>>>>>
>>>>> I just want to confirm that this will be paid today?
>>>>>
>>>>>
>>>>>
>>>>> Sean
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Feb 13, 2026 at 9:30 AM Sean Cygan <scygan@thekey.com> wrote:
>>>>>
>>>>> i
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Feb 11, 2026 at 12:37 PM Sean Cygan <scygan@thekey.com> wrote:
>>>>>
>>>>> Thank you Dylan.  Sean
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Feb 11, 2026 at 12:32 PM Michael Jichetti <
>>>>> michael.jichetti@thekey.com> wrote:
>>>>>
>>>>> Thank you Dylan appreciate that
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Feb 11, 2026 at 3:31 PM Dylan Hodson <dylan.hodson@thekey.com>
>>>>> wrote:
>>>>>
>>>>> Thanks Seth.
>>>>>
>>>>>
>>>>>
>>>>> Sean, I'll discuss with AP today and make sure this gets paid.
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>> Dylan
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Feb 11, 2026 at 11:18 AM <seth.poindexter@thekey.com> wrote:
>>>>>
>>>>> Yes, my assumption is that when I request payment to be made by a
>>>>> certain date, it’s going to occur. I requested payment be made by 1/31. I
>>>>> did not know until the following week that payment was not made. Going
>>>>> forward, so we avoid this, please reach out to AP for all payment status
>>>>> questions.
>>>>>
>>>>>
>>>>>
>>>>> Thanks
>>>>>
>>>>>
>>>>>
>>>>> *Seth Poindexter*
>>>>>
>>>>> Staff Accountant Tax | *TheKey *
>>>>>
>>>>> Direct Line: (619) 489-4080 x 132011
>>>>>
>>>>>
>>>>>
>>>>> <http://www.thekey.com/>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Sean Cygan <scygan@thekey.com>
>>>>> *Sent:* Wednesday, February 11, 2026 11:09 AM
>>>>> *To:* Seth Poindexter <seth.poindexter@thekey.com>; cc: Timothy
>>>>> Thomas <tt@thekey.com>; Dylan Hodson <dylan.hodson@thekey.com>;
>>>>> Michael Jichetti <michael.jichetti@thekey.com>; Compliance <
>>>>> compliance@thekey.com>
>>>>> *Subject:* Fwd: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD
>>>>> THA Licence Application - Request for Additional Information
>>>>>
>>>>>
>>>>>
>>>>> Hi Team
>>>>>
>>>>>
>>>>>
>>>>> This is regarding the email I forward from Seth
>>>>>
>>>>>
>>>>>
>>>>> @Seth Poindexter <seth.poindexter@thekey.com>  On 01/31 I was told
>>>>> payment would be remitted next week.  When I asked you on 02/05 if the
>>>>> payment was made, you stated  "No. AP releases payments on Fridays".  Now
>>>>> are you saying  AP will request payment this week?
>>>>>
>>>>>
>>>>>
>>>>> @Dylan Hodson <dylan.hodson@thekey.com> We need this payment
>>>>> processed ASAP.
>>>>>
>>>>>
>>>>>
>>>>> Please let me know if you have any questions.
>>>>>
>>>>>
>>>>>
>>>>> Thank you
>>>>>
>>>>>
>>>>>
>>>>> ---------- Forwarded message ---------
>>>>> From: <seth.poindexter@thekey.com>
>>>>> Date: Wed, Feb 11, 2026 at 10:10 AM
>>>>> Subject: RE: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA
>>>>> Licence Application - Request for Additional Information
>>>>> To: Sean Cygan <scygan@thekey.com>
>>>>> Cc: Dylan Hodson <dylan.hodson@thekey.com>
>>>>>
>>>>>
>>>>>
>>>>> Hi
>>>>>
>>>>> Per AP, they will request payment this week. Dylan would know more
>>>>> about the likelihood of payment being made.
>>>>>
>>>>>
>>>>>
>>>>> *Seth Poindexter*
>>>>>
>>>>> Staff Accountant Tax | *TheKey *
>>>>>
>>>>> Direct Line: (619) 489-4080 x 132011
>>>>>
>>>>>
>>>>>
>>>>> <http://www.thekey.com/>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Sean Cygan <scygan@thekey.com>
>>>>> *Sent:* Wednesday, February 11, 2026 7:38 AM
>>>>> *To:* Seth Poindexter <seth.poindexter@thekey.com>
>>>>> *Cc:* Timothy Thomas <tt@thekey.com>; Dylan Hodson <
>>>>> dylan.hodson@thekey.com>; Michael Jichetti <
>>>>> michael.jichetti@thekey.com>; Compliance <compliance@thekey.com>
>>>>> *Subject:* Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA
>>>>> Licence Application - Request for Additional Information
>>>>>
>>>>>
>>>>>
>>>>> Good Morning. Has this been paid?
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Feb 10, 2026 at 7:44 AM Sean Cygan <scygan@thekey.com> wrote:
>>>>>
>>>>> Hi Seth,
>>>>>
>>>>>
>>>>>
>>>>> Has this been paid?.
>>>>>
>>>>>
>>>>>
>>>>> Sean
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Jan 31, 2026 at 3:10 PM Seth Poindexter <
>>>>> seth.poindexter@thekey.com> wrote:
>>>>>
>>>>> The balance due will be remitted next week.
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Jan 31, 2026, 11:57 AM Seth Poindexter <
>>>>> seth.poindexter@thekey.com> wrote:
>>>>>
>>>>> We will need to confirm with KPMG. Yesterday they provided the balance
>>>>> for Arya Healthy Living Inc and we are in compliance with only our current
>>>>> GST payable due 1/31.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Jan 31, 2026, 11:47 AM Sean Cygan <scygan@thekey.com> wrote:
>>>>>
>>>>> Hi Michael and Seth
>>>>>
>>>>>
>>>>>
>>>>> The attached TCV letter that Tim gave me shows that we still owe a
>>>>> balance of 17K which means we are not compliant since we owe money.   We
>>>>> need the balance paid off *ASAP*.
>>>>>
>>>>>
>>>>>
>>>>> Thanks
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jan 19, 2026 at 12:22 PM Timothy Thomas <tt@thekey.com> wrote:
>>>>>
>>>>> Thank you for your help.
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jan 19, 2026 at 2:15 PM Dylan Hodson <dylan.hodson@thekey.com>
>>>>> wrote:
>>>>>
>>>>> Hi Tim,
>>>>>
>>>>>
>>>>>
>>>>> I have escalated it to both the VP of our relationship team as well as
>>>>> the individual responsible for all of our Letters of Credit.
>>>>>
>>>>>
>>>>>
>>>>> I agree that this is taking much longer than it should. The delay is
>>>>> attributable to this being a new entity that had to by identified by the
>>>>> bank, having to establish new signer authorities with the bank for that
>>>>> entity, and this occurring over several holidays where the bank has been
>>>>> closed or in a "blackout" period where things slow down substantially.
>>>>>
>>>>>
>>>>>
>>>>> I will continue to escalate with calls and emails to get this
>>>>> completed and as soon as I have the letter we will send it over.
>>>>>
>>>>>
>>>>>
>>>>> Thank you,
>>>>>
>>>>> Dylan
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jan 19, 2026 at 10:56 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>>
>>>>> Hi Dylan,
>>>>>
>>>>>
>>>>>
>>>>> We're at the point of potentially losing our permit. Given our size, I
>>>>> imagine we are a decent client of JPM. Are you able to escalate this
>>>>> request? It's been 2 months now and it's no longer acceptable for us to
>>>>> wait.
>>>>>
>>>>>
>>>>>
>>>>> Thanks
>>>>>
>>>>> Tim
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jan 19, 2026 at 1:31 PM Dylan Hodson <dylan.hodson@thekey.com>
>>>>> wrote:
>>>>>
>>>>> Hi Sean,
>>>>>
>>>>>
>>>>>
>>>>> Yes, I've still been asking the bank for updates nearly every day. The
>>>>> last update I had was on Thursday of last week but I followed up with them
>>>>> this morning and am requesting it ASAP.
>>>>>
>>>>>
>>>>>
>>>>> Thank you,
>>>>>
>>>>> Dylan
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jan 19, 2026 at 9:18 AM Sean Cygan <scygan@thekey.com> wrote:
>>>>>
>>>>> Hi Dylan,
>>>>>
>>>>>
>>>>>
>>>>> Has the bank sent you the letter yet?   If not, can you push them to
>>>>> have it done ASAP?
>>>>>
>>>>>
>>>>>
>>>>> Sean
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Jan 9, 2026 at 12:44 PM Dylan Hodson <dylan.hodson@thekey.com>
>>>>> wrote:
>>>>>
>>>>> Hello,
>>>>>
>>>>>
>>>>>
>>>>> The bank reached out for an additional request as well as a second
>>>>> form of ID for a signer, both of which have been provided.
>>>>>
>>>>>
>>>>>
>>>>> They are still indicating they are working as quickly as they can, but
>>>>> that is the last update I have, as of this morning.
>>>>>
>>>>>
>>>>>
>>>>> Thank you,
>>>>>
>>>>> Dylan
>>>>>
>>>>> *Dylan Hodson*
>>>>>
>>>>> Manager, Treasury | *TheKey*
>>>>>
>>>>> Mobile: 620.842.2991
>>>>>
>>>>>
>>>>>
>>>>> <http://www.thekey.com/>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Jan 9, 2026 at 2:42 PM Sean Cygan <scygan@thekey.com> wrote:
>>>>>
>>>>> Hi Dylan
>>>>>
>>>>>
>>>>>
>>>>> Did you have a chance to read the email??
>>>>>
>>>>>
>>>>>
>>>>> Sean
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Jan 9, 2026 at 7:52 AM Sean Cygan <scygan@thekey.com> wrote:
>>>>>
>>>>> Hi Dylan,
>>>>>
>>>>>
>>>>>
>>>>> We received the following email regarding the credit letter.
>>>>>
>>>>>
>>>>>
>>>>> Sean
>>>>>
>>>>> ---------- Forwarded message ---------
>>>>> From: *Dragan, Katia (MLITSD)* <Katia.Dragan@ontario.ca>
>>>>> Date: Fri, Jan 9, 2026 at 5:37 AM
>>>>> Subject: Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA
>>>>> Licence Application - Request for Additional Information
>>>>> To: Sean Cygan <scygan@thekey.com>
>>>>> Cc: compliance@thekey.com <compliance@thekey.com>, tt@thekey.com <
>>>>> tt@thekey.com>
>>>>>
>>>>>
>>>>>
>>>>> Hello,
>>>>>
>>>>>
>>>>>
>>>>> I am writing for an update on your letter of credit.
>>>>>
>>>>>
>>>>>
>>>>> Thank you,
>>>>>
>>>>>
>>>>>
>>>>> *Katia Dragan*
>>>>>
>>>>> Bilingual Licensing Review Assessor |  Temporary Help Agency &
>>>>> Recruiter Licensing Unit
>>>>>
>>>>> Ministry of Labour, Immigration, Training & Skills Development |
>>>>> Ontario Public Service
>>>>>
>>>>> *katia.dragan@ontario.ca <katia.dragan@ontario.ca>*
>>>>>
>>>>> *Taking pride in strengthening Ontario, its places and its people*
>>>>>
>>>>>
>>>>>
>>>>> *Katia Dragan*
>>>>>
>>>>> Évaluatrice bilingue des demandes de permis  |  Permis d’agence de
>>>>> placement et de recruteur
>>>>>
>>>>> Ministère du Travail, de l’Immigration, de la Formation et du
>>>>> Développement des compétences |  Fonction publique de l’Ontario
>>>>>
>>>>> *katia.dragan@ontario.ca <katia.dragan@ontario.ca>*
>>>>>
>>>>>
>>>>>
>>>>> *Fiers de renforcer l'Ontario, ses lieux et sa population*
>>>>>
>>>>>
>>>>> ------------------------------
>>>>>
>>>>> *From:* Dragan, Katia (MLITSD) <Katia.Dragan@ontario.ca>
>>>>> *Sent:* Thursday, December 18, 2025 9:47 AM
>>>>> *To:* Sean Cygan <scygan@thekey.com>
>>>>> *Cc:* compliance@thekey.com <compliance@thekey.com>; tt@thekey.com <
>>>>> tt@thekey.com>
>>>>> *Subject:* Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA
>>>>> Licence Application - Request for Additional Information
>>>>>
>>>>>
>>>>>
>>>>> Hello Sean,
>>>>>
>>>>>
>>>>>
>>>>> Thank you for this update.
>>>>>
>>>>>
>>>>>
>>>>> I will reach out on January 9th for an update if I do not hear from
>>>>> you before then.
>>>>>
>>>>>
>>>>>
>>>>> Warm regards,
>>>>>
>>>>>
>>>>>
>>>>> *Katia Dragan*
>>>>>
>>>>> Bilingual Licensing Review Assessor |  Temporary Help Agency &
>>>>> Recruiter Licensing Unit
>>>>>
>>>>> Ministry of Labour, Immigration, Training & Skills Development |
>>>>> Ontario Public Service
>>>>>
>>>>> *katia.dragan@ontario.ca <katia.dragan@ontario.ca>*
>>>>>
>>>>> *Taking pride in strengthening Ontario, its places and its people*
>>>>>
>>>>>
>>>>>
>>>>> *Katia Dragan*
>>>>>
>>>>> Évaluatrice bilingue des demandes de permis  |  Permis d’agence de
>>>>> placement et de recruteur
>>>>>
>>>>> Ministère du Travail, de l’Immigration, de la Formation et du
>>>>> Développement des compétences |  Fonction publique de l’Ontario
>>>>>
>>>>> *katia.dragan@ontario.ca <katia.dragan@ontario.ca>*
>>>>>
>>>>>
>>>>>
>>>>> *Fiers de renforcer l'Ontario, ses lieux et sa population*
>>>>>
>>>>>
>>>>> ------------------------------
>>>>>
>>>>> *From:* Sean Cygan <scygan@thekey.com>
>>>>> *Sent:* Wednesday, December 17, 2025 5:50 PM
>>>>> *To:* Dragan, Katia (MLITSD) <Katia.Dragan@ontario.ca>
>>>>> *Cc:* compliance@thekey.com <compliance@thekey.com>; tt@thekey.com <
>>>>> tt@thekey.com>
>>>>> *Subject:* Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA
>>>>> Licence Application - Request for Additional Information
>>>>>
>>>>>
>>>>>
>>>>> *CAUTION -- EXTERNAL E-MAIL - Do not click links or open attachments
>>>>> unless you recognize the sender.*
>>>>>
>>>>> Dear Ms. Dragan,
>>>>>
>>>>> I am writing to update you on the Know Your Customer (KYC) process for
>>>>> Arya Healthy Living Inc.
>>>>>
>>>>> Our bank has indicated that the process is almost complete. Once we
>>>>> receive the final confirmation letter, I will send it over to you as soon
>>>>> as possible.  Will this delay in receiving the letter cause any issues with
>>>>> our application?
>>>>>
>>>>> Thank you for your understanding. Please let me know if you have any
>>>>> questions or concerns regarding the KYC process for Arya Healthy Living Inc.
>>>>>
>>>>> Sean
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Nov 17, 2025 at 10:47 AM Dragan, Katia (MLITSD) <
>>>>> Katia.Dragan@ontario.ca> wrote:
>>>>>
>>>>> Hello,
>>>>>
>>>>>
>>>>>
>>>>> Thank you your message.
>>>>>
>>>>>
>>>>>
>>>>> I will touch based with you regarding the amendment on December 17th,
>>>>> 2025.
>>>>>
>>>>>
>>>>>
>>>>> We can see from there if additional time is required.
>>>>>
>>>>>
>>>>>
>>>>> Warm regards,
>>>>>
>>>>> *Katia Dragan*
>>>>>
>>>>> Bilingual Licensing Review Assessor |  Temporary Help Agency &
>>>>> Recruiter Licensing Unit
>>>>>
>>>>> Ministry of Labour, Immigration, Training & Skills Development |
>>>>> Ontario Public Service
>>>>>
>>>>> *katia.dragan@ontario.ca <katia.dragan@ontario.ca>*
>>>>>
>>>>> *Taking pride in strengthening Ontario, its places and its people*
>>>>>
>>>>>
>>>>>
>>>>> *Katia Dragan*
>>>>>
>>>>> Évaluatrice bilingue des demandes de permis  |  Permis d’agence de
>>>>> placement et de recruteur
>>>>>
>>>>> Ministère du Travail, de l’Immigration, de la Formation et du
>>>>> Développement des compétences |  Fonction publique de l’Ontario
>>>>>
>>>>> katia.dragan@ontario.ca
>>>>>
>>>>>
>>>>>
>>>>> *Fiers de renforcer l'Ontario, ses lieux et sa population*
>>>>>
>>>>>
>>>>> ------------------------------
>>>>>
>>>>> *From:* Sean Cygan <scygan@thekey.com>
>>>>> *Sent:* Monday, November 17, 2025 1:14 PM
>>>>> *To:* Dragan, Katia (MLITSD) <Katia.Dragan@ontario.ca>
>>>>> *Cc:* compliance@thekey.com <compliance@thekey.com>; tt@thekey.com <
>>>>> tt@thekey.com>
>>>>> *Subject:* Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA
>>>>> Licence Application - Request for Additional Information
>>>>>
>>>>>
>>>>>
>>>>> *CAUTION -- EXTERNAL E-MAIL - Do not click links or open attachments
>>>>> unless you recognize the sender.*
>>>>>
>>>>> Dear Ms. Dragan,
>>>>>
>>>>>
>>>>>
>>>>> Thank you for your prompt response regarding the Irrevocable Letter of
>>>>> Credit (ILOC) amendment.
>>>>>
>>>>>
>>>>>
>>>>> We understand and acknowledge the Ministry's position, as confirmed by
>>>>> your Legal Services Branch, that the letter must be amended according to
>>>>> the security requirements set out by the Employment Standards Act, 2000.
>>>>>
>>>>>
>>>>>
>>>>> As we mentioned in our previous email on November 13th, making the
>>>>> required amendment typically takes 4–6 weeks to complete.
>>>>>
>>>>>
>>>>>
>>>>> We are proceeding with initiating the KYC process for Arya Healthy
>>>>> Living Inc. to allow the bank to issue an amended ILOC fully in the name of
>>>>> the company.
>>>>>
>>>>>
>>>>>
>>>>> Given the necessary timeline, can you please confirm that this delay
>>>>> will be acceptable?
>>>>>
>>>>>
>>>>>
>>>>> Please let me know if you have any questions or concerns.
>>>>>
>>>>>
>>>>>
>>>>> Kind regards,
>>>>>
>>>>> Sean
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Nov 17, 2025 at 6:50 AM Dragan, Katia (MLITSD) <
>>>>> Katia.Dragan@ontario.ca> wrote:
>>>>>
>>>>> Hello,
>>>>>
>>>>>
>>>>>
>>>>> Thank you for your response.
>>>>>
>>>>>
>>>>>
>>>>> We have discussed your situation with our Legal Services Branch.
>>>>>
>>>>>
>>>>>
>>>>> Unfortunately, under the security requirements as set out by the *Employment
>>>>> Standards Act, 2000*, the letter must be amended.
>>>>>
>>>>>
>>>>>
>>>>> Alternatively, the current letter can be cancelled, and you can choose
>>>>> to pursue a surety bond
>>>>> <https://www.ontario.ca/page/licensing-temporary-help-agencies-and-recruiters#section-4>.
>>>>> It is entirely up to your preference, but surety bonds generally have a
>>>>> faster turnaround when compared to the letters of credit.
>>>>>
>>>>>
>>>>>
>>>>> Thank you for your understanding,
>>>>>
>>>>> *Katia Dragan*
>>>>>
>>>>> Bilingual Licensing Review Assessor |  Temporary Help Agency &
>>>>> Recruiter Licensing Unit
>>>>>
>>>>> Ministry of Labour, Immigration, Training & Skills Development |
>>>>> Ontario Public Service
>>>>>
>>>>> *katia.dragan@ontario.ca <katia.dragan@ontario.ca>*
>>>>>
>>>>> *Taking pride in strengthening Ontario, its places and its people*
>>>>>
>>>>>
>>>>>
>>>>> *Katia Dragan*
>>>>>
>>>>> Évaluatrice bilingue des demandes de permis  |  Permis d’agence de
>>>>> placement et de recruteur
>>>>>
>>>>> Ministère du Travail, de l’Immigration, de la Formation et du
>>>>> Développement des compétences |  Fonction publique de l’Ontario
>>>>>
>>>>> katia.dragan@ontario.ca
>>>>>
>>>>>
>>>>>
>>>>> *Fiers de renforcer l'Ontario, ses lieux et sa population*
>>>>> ------------------------------
>>>>>
>>>>> *From:* Sean Cygan <scygan@thekey.com>
>>>>> *Sent:* Friday, November 14, 2025 10:58 AM
>>>>> *To:* Dragan, Katia (MLITSD) <Katia.Dragan@ontario.ca>
>>>>> *Cc:* compliance@thekey.com <compliance@thekey.com>; tt@thekey.com <
>>>>> tt@thekey.com>
>>>>> *Subject:* Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA
>>>>> Licence Application - Request for Additional Information
>>>>>
>>>>>
>>>>>
>>>>> *CAUTION -- EXTERNAL E-MAIL - Do not click links or open attachments
>>>>> unless you recognize the sender.*
>>>>>
>>>>> Dear Ms. Dragan
>>>>>
>>>>>
>>>>>
>>>>> Attached you will find the completed Temporary Help Agency Additional
>>>>> Information Form.
>>>>>
>>>>>
>>>>>
>>>>> The legal name of the entity is Arya Healthy Living Inc. There are two
>>>>> registered business names (DBAs) for this entity: TheKey and Home Care
>>>>> Assistance Waterloo. Documentation for both registrations is attached.
>>>>>
>>>>>
>>>>>
>>>>> Please note that Melissa Reyes has been removed from the Ontario
>>>>> Business Registry and Chris Gerard has been added. The supporting
>>>>> documentation for this change is also attached.
>>>>>
>>>>>
>>>>>
>>>>> Please let me know if you have any questions.
>>>>>
>>>>> Kind regards,
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Nov 13, 2025 at 4:41 PM Sean Cygan <scygan@thekey.com> wrote:
>>>>>
>>>>> Dear Ms. Dragon,
>>>>>
>>>>> Thank you for your email and for identifying the amendment required to
>>>>> the Irrevocable Letter of Credit (ILOC) associated with our application for
>>>>> Arya Healthy Living Inc.
>>>>>
>>>>> We have reviewed your feedback with our issuing bank, JPMorgan Chase
>>>>> Bank, N.A. (Toronto Branch). The bank has indicated that removing the
>>>>> reference to “HCA Home Care Assistance Canada Inc.” would require Arya
>>>>> Healthy Living Inc. to undergo a full Know-Your-Client (KYC) process, which
>>>>> typically takes 4–6 weeks to complete and would substantially delay the
>>>>> licensing process.
>>>>>
>>>>> To expedite resolution while ensuring the security remains fully
>>>>> enforceable for the benefit of the Ministry, the bank has proposed
>>>>> retaining the current language in the first paragraph of the ILOC, which
>>>>> reads as follows:
>>>>>
>>>>> “FOR THE ACCOUNT HCA HOME CARE ASSISTANCE CANADA INC., 1100-1055 West
>>>>> Georgia Street, Vancouver, British Columbia, V6E 3P3
>>>>> <https://www.google.com/maps/search/1055+West+Georgia+Street,+Vancouver,+British+Columbia,+V6E+3P3?entry=gmail&source=g>
>>>>> FOR AND ON BEHALF OF ARYA HEALTHY LIVING INC., 375 University Avenue
>>>>> East, Unit 104, Waterloo, Ontario, N2K 3M7
>>>>> <https://www.google.com/maps/search/375+University+Avenue+East,%0D%0A+Unit+104,+Waterloo,+Ontario,+N2K+3M7?entry=gmail&source=g>
>>>>> (the ‘Customer’)…”
>>>>>
>>>>> The bank has confirmed that this structure does *not* change the
>>>>> legal or financial obligations under the Letter of Credit and that the
>>>>> Ministry remains the direct beneficiary with the same right to draw on the
>>>>> full CAD $25,000 amount. The wording simply reflects the administrative
>>>>> banking arrangement under which Arya Healthy Living Inc. operates its
>>>>> financial accounts through its parent company.
>>>>>
>>>>> We would like to confirm whether the Ministry can accept this
>>>>> alternate wording, given that:
>>>>>
>>>>> ·       The ILOC remains irrevocable, unconditional, and payable on
>>>>> demand to the Ministry.
>>>>>
>>>>> ·       The amount, beneficiary, and enforceability are unchanged.
>>>>>
>>>>> ·       The inclusion of “for and on behalf of Arya Healthy Living
>>>>> Inc.” clearly identifies the applicant entity as the obligor.
>>>>>
>>>>> If this wording cannot be accepted, we will proceed with initiating
>>>>> the KYC process for Arya Healthy Living Inc. to allow the bank to issue an
>>>>> amended ILOC fully in its name; however, we would appreciate confirmation
>>>>> to avoid unnecessary delays if the current structure is permissible.
>>>>>
>>>>> Please let us know whether this version of the ILOC will satisfy the
>>>>> Ministry’s security requirements or if a new ILOC must be issued.
>>>>>
>>>>> Thank you for your time and consideration.
>>>>>
>>>>> Kind regards,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Nov 6, 2025 at 8:28 AM Sean Cygan <scygan@thekey.com> wrote:
>>>>>
>>>>> Hi Katia,
>>>>>
>>>>>
>>>>>
>>>>> Yes we have received the email and we are working on the request.
>>>>>
>>>>>
>>>>>
>>>>> Sean
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Nov 6, 2025 at 5:52 AM 'Dragan, Katia (MLITSD)' via
>>>>> Compliance <compliance@thekey.com> wrote:
>>>>>
>>>>> Hello,
>>>>>
>>>>>
>>>>>
>>>>> I am just writing to ask that you confirm having received this email.
>>>>>
>>>>>
>>>>>
>>>>> Thank you,
>>>>>
>>>>>
>>>>>
>>>>> *Katia Dragan*
>>>>>
>>>>> Bilingual Licensing Review Assessor |  Temporary Help Agency &
>>>>> Recruiter Licensing Unit
>>>>>
>>>>> Ministry of Labour, Immigration, Training & Skills Development |
>>>>> Ontario Public Service
>>>>>
>>>>> *katia.dragan@ontario.ca <katia.dragan@ontario.ca>*
>>>>>
>>>>> *Taking pride in strengthening Ontario, its places and its people*
>>>>>
>>>>>
>>>>>
>>>>> *Katia Dragan*
>>>>>
>>>>> Évaluatrice bilingue des demandes de permis  |  Permis d’agence de
>>>>> placement et de recruteur
>>>>>
>>>>> Ministère du Travail, de l’Immigration, de la Formation et du
>>>>> Développement des compétences |  Fonction publique de l’Ontario
>>>>>
>>>>> katia.dragan@ontario.ca
>>>>>
>>>>>
>>>>>
>>>>> *Fiers de renforcer l'Ontario, ses lieux et sa population*
>>>>>
>>>>>
>>>>> ------------------------------
>>>>>
>>>>> *From:* Katia Dragan <katia.dragan@ontario.ca>
>>>>> *Sent:* Thursday, October 30, 2025 8:46 AM
>>>>> *To:* compliance@thekey.com <compliance@thekey.com>; tt@thekey.com <
>>>>> tt@thekey.com>
>>>>> *Subject:* BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA
>>>>> Licence Application - Request for Additional Information
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> 10/30/2025
>>>>>
>>>>> ARYA HEALTHY LIVING INC.
>>>>> unit 104-375 University Avenue East
>>>>> <https://www.google.com/maps/search/375+University+Avenue+East+%0D%0AWaterloo,+ON+N2K+3M7+%0D%0ACanada?entry=gmail&source=g>
>>>>> Waterloo, ON N2K 3M7
>>>>> <https://www.google.com/maps/search/375+University+Avenue+East+%0D%0AWaterloo,+ON+N2K+3M7+%0D%0ACanada?entry=gmail&source=g>
>>>>> Canada
>>>>> <https://www.google.com/maps/search/375+University+Avenue+East+%0D%0AWaterloo,+ON+N2K+3M7+%0D%0ACanada?entry=gmail&source=g>
>>>>>
>>>>> *By Email compliance@thekey.com <compliance@thekey.com>; tt@thekey.com
>>>>> <tt@thekey.com>*
>>>>>
>>>>> *Re: Application ID BLA-0000002955, ARYA HEALTHY LIVING INC.*
>>>>>
>>>>> This is in regards to the above-noted application under the Employment
>>>>> Standards Act, 2000 for a licence to operate as a temporary help agency.
>>>>>
>>>>>
>>>>>
>>>>> *We require the following additional information:*
>>>>>
>>>>>
>>>>> *Irrevocable Letter of Credit*
>>>>> I have reviewed the security provided in connection with your
>>>>> application. The ILOC requires an amendment.
>>>>>
>>>>> *The first paragraph of your ILOC states: *
>>>>>
>>>>>    - WE, JPMORGAN CHASE BANK, N.A., TORONTO BRANCH, ATTN: STANDBY
>>>>>    LETTER OF CREDIT UNIT, SUITE 4500, TD BANK TOWER, 66 WELLINGTON
>>>>>    STREET WEST, TORONTO, ONTARIO M5K
>>>>>    <https://www.google.com/maps/search/66+WELLINGTON+STREET+WEST,+TORONTO,+ONTARIO+M5K?entry=gmail&source=g>
>>>>>    1 E7, CANADA (EITHER "WE" OR THE "BANK") HEREBY ISSUE TO AND IN YOUR FAVOUR
>>>>>    OUR IRREVOCABLE STANDBY LETTER OF CREDIT* FOR THE ACCOUNT HCA HOME
>>>>>    CARE ASSISTANCE CANADA INC., 1100 - 1055 WEST GEORGIA STREET, VANCOUVER,
>>>>>    BRITISH COLUMBIA, V6E 3P3
>>>>>    <https://www.google.com/maps/search/1055+WEST+GEORGIA+STREET,+VANCOUVER,+BRITISH+COLUMBIA,+V6E+3P3?entry=gmail&source=g>
>>>>>    FOR AND ON BEHALF OF ARYA HEALTHY LIVING INC. *375 UNIVERSITY
>>>>>    AVENUE EAST, UNIT 104, WATERLOO, ONTARIO, N2K 3M7
>>>>>    <https://www.google.com/maps/search/375+UNIVERSITY+AVENUE+EAST,+UNIT+104,+WATERLOO,+ONTARIO,+N2K+3M7?entry=gmail&source=g> (THE
>>>>>    "CUSTOMER") FOR AN AMOUNT NOT TO EXCEED CAD 25,000.00 (CANADIAN TWENTY-FIVE
>>>>>    THOUSAND AND 00/100 DOLLARS) IN LAWFUL MONEY OF CANADA.
>>>>>
>>>>> *Per the ministry template
>>>>> <https://u46563450.ct.sendgrid.net/ls/click?upn=u001.zQSaZ-2FKAhVS1v07ioc6WKo-2BeJwv3PapSvlpyFiirF0SmcAj8qNdh6ri-2BEP3XfvDYpNsSVYfr9V2wrAcaoYMHQg-3D-3Dwdzh_utKfyxUK-2BPqBvpA03OySq6-2FcQjwhnl0pJ0NKpESjjbJ1oGQgX4zJBjHlTK-2BJCQ0ev0Zsr3I4-2BNuKbmrni8kyVUKRa2OUG9mqvE6UBMQCQlwqjHWQIrzcEqrpBxEQlrf0WHwDrDckz94nXocICm2nvfzH-2B659NGPckOeLiruGPkmDynRy0ZiClZGw7YPr1BloEIceZlGO-2FVKQ8B5-2B4x3p5g-3D-3D>,
>>>>> the first paragraph must be replaced with the following:*
>>>>>
>>>>>    - WE, JPMORGAN CHASE BANK, N.A., TORONTO BRANCH, ATTN: STANDBY
>>>>>    LETTER OF CREDIT UNIT, SUITE 4500, TD BANK TOWER, 66 WELLINGTON
>>>>>    STREET WEST, TORONTO, ONTARIO M5K
>>>>>    <https://www.google.com/maps/search/66+WELLINGTON+STREET+WEST,+TORONTO,+ONTARIO+M5K?entry=gmail&source=g>
>>>>>    1 E7, CANADA (EITHER "WE" OR THE "BANK") HEREBY ISSUE TO AND IN YOUR FAVOUR
>>>>>    OUR IRREVOCABLE STANDBY LETTER OF CREDIT* FOR THE ACCOUNT OF ARYA
>>>>>    HEALTHY LIVING INC.* 375 UNIVERSITY AVENUE EAST, UNIT 104,
>>>>>    WATERLOO, ONTARIO, N2K 3M7
>>>>>    <https://www.google.com/maps/search/375+UNIVERSITY+AVENUE+EAST,+UNIT+104,+WATERLOO,+ONTARIO,+N2K+3M7?entry=gmail&source=g> (THE
>>>>>    "CUSTOMER") FOR AN AMOUNT NOT TO EXCEED CAD 25,000.00 (CANADIAN TWENTY-FIVE
>>>>>    THOUSAND AND 00/100 DOLLARS) IN LAWFUL MONEY OF CANADA.
>>>>>
>>>>> In other words, the security must be issued to the account of the
>>>>> applicant business. We cannot accept a security issued to the account of
>>>>> another business on behalf of the applicant.
>>>>>
>>>>> Kindly ask the bank to issue an amendment to resolve this issue.
>>>>>
>>>>> If this is not possible, you may wish to look into a new ILOC, or a
>>>>> surety bond, in order to meet the security requirement.
>>>>>
>>>>>
>>>>> *Tax Compliance Verification (TCV)*
>>>>>
>>>>> I have completed a TCV check using the Ministry of Finance's (MoF)
>>>>> online portal. *The TCV check we conducted for 23-019689-TCV has
>>>>> returned a result of: Non-compliant. *
>>>>>
>>>>>
>>>>> In my previous experience, this generally occurs because the applicant
>>>>> has not entered the TCV portal
>>>>> <https://u46563450.ct.sendgrid.net/ls/click?upn=u001.zQSaZ-2FKAhVS1v07ioc6WKuR8JhXXad2gTwsFXjpdAA-2BUQs-2BaT9Ilng2p99i4RAdFgEYDWl1LU-2BWY3nsZn-2FqrE-2B6qwS4ZCk1rR6sULMGhffkSCVfj2CgFOV1eVLH1i14UzqVFimGF-2FPp-2BPUq6Z2w-2BstxzctuUcvTeLYYFzmYqfwdfdyJdohCLODWX5Hq61cy4tTVWA5jcoWIWl0nCJqBdgFbVreQMEQrik4mWozaPa6SszmL-2B7all-2FO2B-2FWRE-2FG2BwlIAfCwj758-2Bq52viUFErCfelMIwOOioeH-2Ba1jbHh9NCyL-2BRKtRo3cVaP5LHBER1Pa7-2FGUdoAqZoMa6vaK5519IuNsRlmM1kn-2Baj3rZOw0GbYFeHXRzDUlxzSxclbRLd2FXGpUZiOOEVD96C6kQxpasTh-2FEpiwGHShgVlqU1aDPvyGjvWLIbwQ5bEwe7ZCp9ALU-2FZ7WyaQ6SGDjJGN7ZPf8Nw-2FmXliis05LrD-2Fc9rXl9o1-2F39pAAjyIrhRiJh01UrM0Y0NTcfZSAY6lGMemNLcEsWqvwtuaTthoGkcsS1N5BVvILmiIwKFRPBRzn3P9hIa5U_utKfyxUK-2BPqBvpA03OySq6-2FcQjwhnl0pJ0NKpESjjbJ1oGQgX4zJBjHlTK-2BJCQ0ev0Zsr3I4-2BNuKbmrni8kyVSj4Mwy-2FSeUuCxAerVKQukCFoIUV-2BJhlCKnMSyV84AxnVU0ghJ4MtX5bbWIHQ1j4K13CY-2Fb2EwBxd2X5iRZ3r2QJCNVQMTt480GLjVHDRJfw5q5DlVF6mT5AtxWv1HpdNQ-3D-3D> to
>>>>> upload *an up-to-date Filling and Balance Confirmation (FBC) letter
>>>>> from the CRA* showing that the legal entity is *up to date on filing
>>>>> their returns and do not have any balances owed*. However, the
>>>>> Ministry of Finance and the CRA are the ultimate authorities on this
>>>>> matter.
>>>>>
>>>>> More information regarding the TCV process can be found *here
>>>>> <https://u46563450.ct.sendgrid.net/ls/click?upn=u001.zQSaZ-2FKAhVS1v07ioc6WKuR8JhXXad2gTwsFXjpdAA-2BUQs-2BaT9Ilng2p99i4RAdFgEYDWl1LU-2BWY3nsZn-2FqrE-2B6qwS4ZCk1rR6sULMGhffkSCVfj2CgFOV1eVLH1i14UzqVFimGF-2FPp-2BPUq6Z2w-2BstxzctuUcvTeLYYFzmYqfwdfdyJdohCLODWX5Hq61cy4tTVWA5jcoWIWl0nCJqBdgLTzInSowq6mxMi5gsmox1P7FfTAn1OgW5ECRWFrV8GFUWHi055tVhQ3tQKGHoi-2B2bRh9TuR7iLqLpxdBMsUZxSYpwQ5xq15H-2FNjOA-2FkNOGU-2FdOkqD-2FcS2cHrMpkDIzR46b7G-2B2FyPvAal3-2BrokCMSX9A3KRO7wToxlvYZZRhJEHZNStvRXuiG8gBPXD0AEiUMMuLolCr3l1I7M70vtJIb6L1EpuVIvEQlhGG9tkA-2BXiEcI5NRGP9-2FLbHpitHCT9Ex54Owl3ASYIKXW5-2F90moSzel1VClMGuVv2K5qlbBzjMTH4g55Xq73MRSLkQasA0hqTWnn2BxEAKWExWg69idXDDph9v1HCA13a6hLBmM-2BX43tWa_utKfyxUK-2BPqBvpA03OySq6-2FcQjwhnl0pJ0NKpESjjbJ1oGQgX4zJBjHlTK-2BJCQ0ev0Zsr3I4-2BNuKbmrni8kyVYm-2FXHvDEtwPliNRX7RVLbcRTyLXwru1Eoo9cyUV4hI-2FMHHDj2OMYhaMg-2FZc5SNYyJBvkDjnvJs-2BJl8EkyQdazXm-2FhYUrVAJrOM5-2BzFFSujjbC2Mv63k6Yid8hYp2epSOQ-3D-3D>.* You
>>>>> can contact the dedicated TCV team at:
>>>>>
>>>>>    - 1-866-ONT-TAXS (668-8297)
>>>>>    - Toll-free TTY: TTY: 1-800-263-7776
>>>>>    - By email - TCV@ontario.ca
>>>>>
>>>>> *Business Structure Details*
>>>>> The application submission form you submitted indicates that there are
>>>>> is one individual registered as a corporate director(s) and/or officer(s):
>>>>>
>>>>>    - Chen Xie
>>>>>
>>>>> However, our search with the Ontario Business Registry indicates that
>>>>> there are two individual registered as
>>>>> a corporate director(s) and/or officer(s):
>>>>>
>>>>>    - MELISSA REYES
>>>>>    - TIMOTHY THOMAS
>>>>>
>>>>> *Kindly complete each attached form to confirm your business structure
>>>>> information. Please ensure that all pages are completed, and that you
>>>>> indicate the following for all individuals:*
>>>>>
>>>>>    - The director(s)/officer(s)'s *full name*
>>>>>    - The director(s)/officer(s)'s *title*
>>>>>    - The director(s)/officer(s)'s *address*
>>>>>
>>>>> *Business Address: *
>>>>>
>>>>> The business address provided for the applicant in the
>>>>> Ontario Business Registry is:
>>>>>
>>>>>    - 130 Adelaide Street West, Suite 701, Toronto, Ontario, M5H 2K4,
>>>>>    Canada
>>>>>    <https://www.google.com/maps/search/130+Adelaide+Street+West,+Suite+701,+Toronto,+Ontario,+M5H+2K4,+Canada?entry=gmail&source=g>
>>>>>
>>>>> The business address provided for the applicant in the application is:
>>>>>
>>>>>    - unit 104-375 University Avenue East, Waterloo, ON N2K 3M7, Canada
>>>>>    <https://www.google.com/maps/search/375+University+Avenue+East,+Waterloo,+ON+N2K+3M7,+Canada?entry=gmail&source=g>
>>>>>
>>>>> *Please confirm your complete business address by responding to this
>>>>> email. *
>>>>>
>>>>> *Operating Names: *
>>>>> The following operating name is present in the Ontario
>>>>> Business Registry, but does not seem to appear in your application:
>>>>>
>>>>>    - HOME CARE ASSISTANCE WATERLOO
>>>>>
>>>>> *Please confirm the operating names of the applicant business by
>>>>> responding to this email.*
>>>>>
>>>>>
>>>>> We would appreciate your attention to these matters by: *November 13,
>>>>> 2025*
>>>>>
>>>>>
>>>>> Thank you in advance.
>>>>>
>>>>>
>>>>> Katia Dragan
>>>>> MLITSD Reviewer
>>>>> Temporary Help Agency & Recruiter Licensing Unit
>>>>> Ministry of Labour, Immigration, Training and Skills Development
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Dylan Hodson*
>>>>>
>>>>> Manager, Treasury | *TheKey*
>>>>>
>>>>> Mobile: 620.842.2991
>>>>>
>>>>>
>>>>>
>>>>> <http://www.thekey.com/>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Dylan Hodson*
>>>>>
>>>>> Manager, Treasury | *TheKey*
>>>>>
>>>>> Mobile: 620.842.2991
>>>>>
>>>>>
>>>>>
>>>>> <http://www.thekey.com/>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Dylan Hodson*
>>>>>
>>>>> Manager, Treasury | *TheKey*
>>>>>
>>>>> Mobile: 620.842.2991
>>>>>
>>>>>
>>>>>
>>>>> <http://www.thekey.com/>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Michael Jichetti*
>>>>>
>>>>> Head of Tax
>>>>>
>>>>> Email: Michael.Jichetti@thekey.com
>>>>>
>>>>>
>>>>>
>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>
>>>>>