RE: Client Mary Hotomani

All checks made out to TheKey should be sent to our JP Morgan Chase bank account, which is owned by TheKey. Once cleared we can key that payment in ClearCare, QuickBooks or NetSuite as appropriate.

 

Do you have that address?

 

From: Dennis Fancy <dfancy@thekey.com> 
Sent: Thursday, October 5, 2023 6:49 AM
To: eclark@thekey.com
Cc: Brian Boxall <bboxall@thekey.com>; Cheryl Cartwright <ccartwright@thekey.com>; Gerard Draetta <gerard.draetta@thekey.com>; John Janiga <john.janiga@thekey.com>; Michelle Hudgins <michelle.hudgins@thekey.com>; Sumira Suthesan <sumira.suthesan@thekey.com>; Timothy Thomas <tt@thekey.com>; lisa.barker@thekey.com
Subject: Re: Client Mary Hotomani

 

Hi Elizabeth,

 

This is a payment to our Winnipeg office that cannot be deposited until our name change is officially updated with our bank (i.e. d/b/a TheKey).

 

On Thu, Oct 5, 2023 at 7:21 AM <eclark@thekey.com <mailto:eclark@thekey.com> > wrote:

Hi Dennis

 

Can you confirm who this is directed to? Is this a check we issued, or a check we are receiving that you’d like the bank not to deposit?

 

Lastly, please disregard the cheque from L'Arche in the amount of $1786.46 as SCU will not accept it because it is made out to "The Key."

 

From: Dennis Fancy <dfancy@thekey.com <mailto:dfancy@thekey.com> > 
Sent: Wednesday, October 4, 2023 7:52 AM
To: Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> >
Cc: Ali Malik <ali.malik@thekey.com <mailto:ali.malik@thekey.com> >; Brian Boxall <bboxall@thekey.com <mailto:bboxall@thekey.com> >; Cheryl Cartwright <ccartwright@thekey.com <mailto:ccartwright@thekey.com> >; Gerard Draetta <gerard.draetta@thekey.com <mailto:gerard.draetta@thekey.com> >; John Janiga <john.janiga@thekey.com <mailto:john.janiga@thekey.com> >; Michelle Hudgins <michelle.hudgins@thekey.com <mailto:michelle.hudgins@thekey.com> >; Sumira Suthesan <sumira.suthesan@thekey.com <mailto:sumira.suthesan@thekey.com> >; eclark@thekey.com <mailto:eclark@thekey.com> ; lisa.barker@thekey.com <mailto:lisa.barker@thekey.com> 
Subject: Re: Client Mary Hotomani

 

Good to know, thanks Tim. Assume everything is fine unless you hear otherwise!

 

Dennis

 

On Wed, Oct 4, 2023 at 9:48 AM Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> > wrote:

Thanks Dennis,

 

Our official DBA has been updated in Manitoba with the addition of TheKey so it should't be a problem. Let me know if it is. 

 

On Wed, Oct 4, 2023 at 10:43 AM Dennis Fancy <dfancy@thekey.com <mailto:dfancy@thekey.com> > wrote:

Hi all,

 

MPI is on strike so trying to communicate with them will be difficult. Perhaps this is also why they sent cheques in lieu of direct deposit. I received a number of cheques which I deposited (please see attached). The CW Stevenson cheque is a refund from our old property management company. 

 

Lastly, please disregard the cheque from L'Arche in the amount of $1786.46 as SCU will not accept it because it is made out to "The Key." I have to fill out some paperwork with respect to our name change and I am still waiting on that in addition to getting set up to accept credit cards.

 

Thank you,





Dennis Fancy, BSP


Care Solutions Manager

	

 <https://thekey.ca/> TheKey.ca

 



 

 

On Wed, Oct 4, 2023 at 7:33 AM John Janiga <john.janiga@thekey.com <mailto:john.janiga@thekey.com> > wrote:

Hello Elizabeth, 

 

I have not heard back from MPI on any of my requests, so I will reach out again today. 




John Janiga

Senior Accounts Receivable Specialist
john.janiga@thekey.com <mailto:john.janiga@thekey.com> 

408-647-7538 


 <https://www.thekey.com/> TheKey.com


 <https://homecareassistance.com/> 

 

 

 

On Tue, Oct 3, 2023 at 11:47 PM <eclark@thekey.com <mailto:eclark@thekey.com> > wrote:

Checking in, how did this go, John?

 

Elizabeth Clark 

Director, CI & Transformation

Long Term Care Insurance, Onboarding

 

TheKey

 

 

 

From: John Janiga <john.janiga@thekey.com <mailto:john.janiga@thekey.com> > 
Sent: Thursday, September 28, 2023 8:14 AM
To: lisa.barker@thekey.com <mailto:lisa.barker@thekey.com> 
Cc: Ali Malik <ali.malik@thekey.com <mailto:ali.malik@thekey.com> >; Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> >; Dennis Fancy <dfancy@thekey.com <mailto:dfancy@thekey.com> >; Brian Boxall <bboxall@thekey.com <mailto:bboxall@thekey.com> >; Michelle Hudgins <michelle.hudgins@thekey.com <mailto:michelle.hudgins@thekey.com> >; Sumira Suthesan <sumira.suthesan@thekey.com <mailto:sumira.suthesan@thekey.com> >; Cheryl Cartwright <ccartwright@thekey.com <mailto:ccartwright@thekey.com> >; Gerard Draetta <gerard.draetta@thekey.com <mailto:gerard.draetta@thekey.com> >; Elizabeth Clark <eclark@thekey.com <mailto:eclark@thekey.com> >
Subject: Re: Client Mary Hotomani

 

Hello Lisa, 

 

Thank you, I will request the cleared check copies today. 

 

I will report back once I have more on this topic. 

 

Best Regards, 

John Janiga

Senior Accounts Receivable Specialist
john.janiga@thekey.com <mailto:john.janiga@thekey.com> 

408-647-7538 


 <https://www.thekey.com/> TheKey.com


 <https://homecareassistance.com/> Error! Filename not specified.

 

 

 

On Thu, Sep 28, 2023 at 11:05 AM <lisa.barker@thekey.com <mailto:lisa.barker@thekey.com> > wrote:

At this time, I do not see where we ever received the payment below for Inv 5959 that they said mailed out the week of 8/18/2023. Please reach out and see if the check was cashed if so, we will need a front and back copy of the check so that we can see where it cleared. 

 

Thanks,

 

 

 

Lisa Barker 

Manager, Accounts Receivable

lisa.barker@thekey.com <mailto:lisa.barker@thekey.com> 


 <https://homecareassistance.com/> Error! Filename not specified.

 

 

 

From: Ali Malik <ali.malik@thekey.com <mailto:ali.malik@thekey.com> > 
Sent: Thursday, September 21, 2023 11:33 AM
To: Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> >; Lisa Barker <lisa.barker@thekey.com <mailto:lisa.barker@thekey.com> >
Cc: Dennis Fancy <dfancy@thekey.com <mailto:dfancy@thekey.com> >; John Janiga <john.janiga@thekey.com <mailto:john.janiga@thekey.com> >; Brian Boxall <bboxall@thekey.com <mailto:bboxall@thekey.com> >; Michelle Hudgins <michelle.hudgins@thekey.com <mailto:michelle.hudgins@thekey.com> >; Sumira Suthesan <sumira.suthesan@thekey.com <mailto:sumira.suthesan@thekey.com> >; Cheryl Cartwright <ccartwright@thekey.com <mailto:ccartwright@thekey.com> >; Gerard Draetta <gerard.draetta@thekey.com <mailto:gerard.draetta@thekey.com> >; Elizabeth Clark <eclark@thekey.com <mailto:eclark@thekey.com> >
Subject: Re: Client Mary Hotomani

 

Hey Tim,

 

I'm CCing Lisa who is in charge of payments for all of Canada now, her team can assist further. She has access to quickbooks which I believe are connected to the bank accounts if I'm not mistaken, so she could see transactions.

 

@Lisa Barker <mailto:lisa.barker@thekey.com>  

 

thank you,

 

On Wed, Sep 20, 2023 at 1:36 PM Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> > wrote:

Ali,

 

Your team should have access to the winnipeg bank account now and can verify the deposits to see what MPI sent, correct?

 

On Wed, Sep 20, 2023 at 12:19 PM Ali Malik <ali.malik@thekey.com <mailto:ali.malik@thekey.com> > wrote:

Hey John,

 

Have MPI said that they sent cheques?

 

If so Dennis would be able to assist in finding out if we received any cheques for this client.

 

@Dennis Fancy <mailto:dfancy@thekey.com>  

 

On Wed, Sep 20, 2023 at 10:56 AM Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> > wrote:

Who in this thread can help John get this resolved?

 

On Wed, Sep 20, 2023 at 10:50 AM John Janiga <john.janiga@thekey.com <mailto:john.janiga@thekey.com> > wrote:

Hello Timothy, 

 

I haven't received a reply as of yet.  Client portion invoices are the main need. 




John Janiga

Senior Accounts Receivable Specialist
john.janiga@thekey.com <mailto:john.janiga@thekey.com> 

408-647-7538 


 <https://www.thekey.com/> TheKey.com


 <https://homecareassistance.com/> Error! Filename not specified.

 

 

 

On Wed, Sep 20, 2023 at 10:48 AM Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> > wrote:

John, have you received an answer yet?

 

On Mon, Sep 18, 2023 at 10:54 AM John Janiga <john.janiga@thekey.com <mailto:john.janiga@thekey.com> > wrote:

Hello Team, 

 

Just checking in to confirm if we received any of these listed payments for Mary Hotomani from MPI ( shown in email below ) and in addition have we invoiced the client directly for charges MPI states are clients responsibility ? 

 

Thank you, 




John Janiga

Senior Accounts Receivable Specialist
john.janiga@thekey.com <mailto:john.janiga@thekey.com> 

408-647-7538 


 <https://www.thekey.com/> TheKey.com


 <https://homecareassistance.com/> Error! Filename not specified.

 

 

 

On Fri, Aug 18, 2023 at 2:17 PM John Janiga <john.janiga@thekey.com <mailto:john.janiga@thekey.com> > wrote:

Hello Brian, 

 

I reached out to MPI and was sent this breakdown as to what we can expect to receive for payments and what the client will owe. I believe it was agreed that the $49 balance to the client will be written off. 

 


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Good afternoon,