Re: Tech support - [#359742]

From
Melissa Caltagirone <mcaltagirone@thekey.com>
To
Craig Ackerson <itsupport@thekey.com>
CC
Timothy Thomas <tt@thekey.com>
Date
Mon, 17 Jul 2023 14:22:11 -0400
Folder
INBOX
No it did not work. What do i do now?

On Mon, Jul 17, 2023, 2:20 p.m. Melissa Caltagirone <mcaltagirone@thekey.com>
wrote:

> No networks available. Followed your instructions for the second part,
> restarting laptop now.
>
> On Mon, Jul 17, 2023, 2:17 p.m. Craig Ackerson <itsupport@thekey.com>
> wrote:
>
>> Hi Melissa,
>>
>> When you click on the Globe icon, do you see a list of Wifi networks?
>> Can you join?
>>
>> If you cannot join try this:
>>
>>    - Right click on the Windows button in the bottom left
>>    - Click Windows Powershell
>>    - in the box that appear type  netsh winsock /reset
>>    - Restart the computer
>>    - Try and join the Wi-Fi again
>>
>>
>> Thanks,
>>
>> Craig Ackerson
>>
>>
>> On Mon, 17 Jul at 1:38 PM , MelissaCaltagirone <
>> mcaltagirone@homecareassistance.com> wrote:
>> Hello, it seems that my laptop is not allowing access to my wifi anymore.
>> I called my internet provider and all my other devices are working with my
>> modem and wifi is functional. See photo below.
>>
>> 359742:611100
>>
>