RE: [EXTERNAL] URGENT REQUEST** REFUND request

Good morning,

See below confirmations of the error corrections. The funds should be withdrawn from your account in the next day or so.

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From: Timothy Thomas <tt@thekey.com>
Sent: Monday, April 10, 2023 7:59 PM
To: Ali Malik <ali.malik@thekey.com>
Cc: Lisa Swaikoski <LSwaikoski@scu.mb.ca>
Subject: Re: [EXTERNAL] URGENT REQUEST** REFUND request

Yes approved.

On Mon, Apr 10, 2023 at 5:39 PM Ali Malik <ali.malik@thekey.com<mailto:ali.malik@thekey.com>> wrote:
i think we are going to go ahead and refund @Timothy Thomas<mailto:tt@thekey.com> can you approve

On Mon, Apr 10, 2023 at 4:55 PM Lisa Swaikoski <LSwaikoski@scu.mb.ca<mailto:LSwaikoski@scu.mb.ca>> wrote:
Hi Ali,

I can see both transactions were on file 0322. I will send off two separate recalls to refund those. There is a $50 charge per transaction.

Let me know if you would rather cut a cheque to them instead.


[cid:image003.png@01D96C55.5F9DFE30]
Lisa Swaikoski
Corporate Relationship Associate

Steinbach Branch
333 Main Street, Steinbach, MB
Branch: 204.326.3495 ext 2344
Direct Line: 204.346.1763



From: Ali Malik <ali.malik@thekey.com<mailto:ali.malik@thekey.com>>
Sent: Monday, April 10, 2023 3:28 PM
To: Lisa Swaikoski <LSwaikoski@scu.mb.ca<mailto:LSwaikoski@scu.mb.ca>>
Cc: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>
Subject: Re: [EXTERNAL] URGENT REQUEST** REFUND request

Hi Lisa,


Originator ID: 8697039570


I dont know what file number, but it looks like they were put through on April 6th

thanks


On Mon, Apr 10, 2023 at 3:34 PM Lisa Swaikoski <LSwaikoski@scu.mb.ca<mailto:LSwaikoski@scu.mb.ca>> wrote:
Hi Ali,

Are you able to provide me with the CAFT Originator Number and the File number that these transactions were on?

Once I have that, I can start the recall process.

Thanks!


[cid:image004.png@01D96C55.5F9DFE30]
Lisa Swaikoski
Corporate Relationship Associate

Steinbach Branch
333 Main Street, Steinbach, MB
Branch: 204.326.3495 ext 2344
Direct Line: 204.346.1763



From: Ali Malik <ali.malik@thekey.com<mailto:ali.malik@thekey.com>>
Sent: Monday, April 10, 2023 12:59 PM
To: Lisa Swaikoski <LSwaikoski@scu.mb.ca<mailto:LSwaikoski@scu.mb.ca>>
Cc: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>
Subject: [EXTERNAL] URGENT REQUEST** REFUND request

Hi Lisa,

We have an urgent request. We need to refund 2 bank accounts we charged.

Bank account names on file and charge:

1st account : Jim James Henderson : amount to refund: $2142.00
2nd account: Jim James Henderson SFMC :  amount to refund: $2354

Can we get this refunded as soon as possible please!

thank you,
--
Ali Malik
Manager - Financial Operations

This communication, including any attachments, is intended for the use of the addressee and may contain information that is privileged and confidential. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, copying or disclosure of this communication, in whole or in part, by anyone other than the intended recipient(s) is strictly prohibited and may result in liability for breach of confidential information. If you have received this communication in error, please notify us immediately, delete this communication from all data storage devices and destroy all hard copies. While we make every effort to ensure all information provided to you is accurate and complete, errors or omissions sometimes occur. SCU reserves the right to correct errors or omissions contained in this communication. The individual sender and Steinbach Credit Union take no responsibility for any viruses that may have affected this email and/or attachment(s). Employee emails that do not conform to the rules set out in Steinbach Credit Union’s Computer Usage Agreement are deemed to be outside the course of employment and SCU does not accept responsibility or liability for such emails. Thank you.


--
Ali Malik
Manager - Financial Operations

This communication, including any attachments, is intended for the use of the addressee and may contain information that is privileged and confidential. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, copying or disclosure of this communication, in whole or in part, by anyone other than the intended recipient(s) is strictly prohibited and may result in liability for breach of confidential information. If you have received this communication in error, please notify us immediately, delete this communication from all data storage devices and destroy all hard copies. While we make every effort to ensure all information provided to you is accurate and complete, errors or omissions sometimes occur. SCU reserves the right to correct errors or omissions contained in this communication. The individual sender and Steinbach Credit Union take no responsibility for any viruses that may have affected this email and/or attachment(s). Employee emails that do not conform to the rules set out in Steinbach Credit Union’s Computer Usage Agreement are deemed to be outside the course of employment and SCU does not accept responsibility or liability for such emails. Thank you.


--
Ali Malik
Manager - Financial Operations

--
Tim Thomas
Head of Canada Division
Please note my email has changed:
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This communication, including any attachments, is intended for the use of the addressee and may contain information that is privileged and confidential. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, copying or disclosure of this communication, in whole or in part, by anyone other than the intended recipient(s) is strictly prohibited and may result in liability for breach of confidential information. If you have received this communication in error, please notify us immediately, delete this communication from all data storage devices and destroy all hard copies. While we make every effort to ensure all information provided to you is accurate and complete, errors or omissions sometimes occur. SCU reserves the right to correct errors or omissions contained in this communication. The individual sender and Steinbach Credit Union take no responsibility for any viruses that may have affected this email and/or attachment(s). Employee emails that do not conform to the rules set out in Steinbach Credit Union’s Computer Usage Agreement are deemed to be outside the course of employment and SCU does not accept responsibility or liability for such emails. Thank you.