Hi all,
I hope everyone is doing well and happy Friday eve!
At the beginning of last week we launched our closed loop process with the
billing department. This process is associated with all locations that are
live on Medallia. Here
<https://docs.google.com/document/d/1tNkSfIaxB_WQN4iEs4t_55zHWIHzlXF1keBq5ujxFAs/edit>
you
can locate an outline of the goals and the flowchart.
The reason for my email is since the launch, some of the customer feedback
has been directly related to LTCI. In response, we have updated the process
to include the LTCI team.
In order to catch you all up to speed, I would love to set up time next
week to fully review the process and provide a tutorial in Medallia. *Is
everyone free on Wednesday? If you could please let me know your
availability, it would be greatly appreciated. Or, if it's easier and I
have permission to book on your calendars where there is a free spot, I can
do so. *
Since we are live, as a temporary solution until we meet next week, I will
be forwarding any relative alerts to each of you individually to ensure
that you are aware and able to take any potential necessary action.
Please don't hesitate to reach out to me directly if you have any questions
prior to our meeting next week. I look forward to meeting with you all!
Thank you,
Keri Thrush
Director of Client Service Ambassador Group
* Please note my email has changed: *
kthrush@thekey.com <https://brand.thekey.com/esg/kthrush@thekey.com>
(650) 338-4375 Ext. 124375
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>