Hi Tim -
We should continue to process payroll for any outstanding pay. The payroll
team should be alerted in the event that any payments are returned (due to
accounts being closed/locked).
Thanks,
Jennifer
On Fri, May 31, 2024 at 1:14 PM Timothy Thomas <tt@thekey.com> wrote:
> From an HR perspective, are we required to do anything? If her accounts
> are frozen, can we make payroll?
>
> On Fri, May 31, 2024 at 1:57 PM Maria Cobb <maria.cobb@thekey.com> wrote:
>
>> Hello Jennifer,
>> I am very sorry to hear this news!
>>
>> Unfortunately, currently we do not have an EAP program in Canada, it
>> might be a program that will be available in 2025. As far as support for
>> the family, it is up to the department to provide anything they might think
>> is appropriate in this type of situation. Sending a gift basket or flowers
>> to the family is common; it is up to the management team.
>>
>> I hope this helps.
>>
>> Thank you,
>>
>>
>> Maria Cobb
>> *Sr. Manager, Benefits*
>> maria.cobb@thekey.com
>> <https://brand.thekey.com/esg/mitch.belitz@thekey.com>
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>> On Fri, May 31, 2024 at 10:10 AM Jennifer Winters <
>> jennifer.winters@thekey.com> wrote:
>>
>>> Hi Christa -
>>>
>>> I am very sorry to hear this. I am including Maria in order to
>>> connect with you and provide the information requested.
>>>
>>> Thanks,
>>> Jennifer
>>>
>>>
>>>
>>> On Fri, May 31, 2024 at 11:40 AM Christa Carter-Mark <
>>> christa.cartermark@thekey.com> wrote:
>>>
>>>> Good day,
>>>>
>>>> One of our caregivers in Montreal passed away over the weekend. In
>>>> light of this sad news, I am reaching out to inquire if the organization
>>>> has any existing policies to support the employee's family or provide grief
>>>> services to co-workers at our Canadian location.
>>>>
>>>> Your assistance in this matter would be greatly appreciated so that I
>>>> can relay this information to the Canadian Management Team.
>>>>
>>>> Thank you for your prompt attention to this sensitive matter.
>>>> --
>>>> *Christa Carter-Mark*
>>>> *Sr. Human Resources Manager - East*
>>>> *christa.cartermark@thekey.com
>>>> <https://brand.thekey.com/esg/mitch.belitz@thekey.com>*
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>> *I'm sending this email during my designated work hours; please don't
>>>> feel obligated to respond outside of your own. Please allow 24-48 hours for
>>>> a response, excluding weekends.*
>>>>
>>>
>>>
>>> --
>>> Jennifer Winters
>>> VP, Human Resources
>>>
>>> jennifer.winters@TheKey.com <Jennifer.Winters@TheKey.com>
>>> (972) 525-0812
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>
--
Jennifer Winters
VP, Human Resources
jennifer.winters@TheKey.com <Jennifer.Winters@TheKey.com>
(972) 525-0812
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://www.thekey.com/>