Hi John,
Leave this with me. I need to escalate this issue so I will need a little
time to get to the right person and review the situation and some people
are away on holidays.
I ensure it will be remedied and communicated in detail about the steps
taken.
On Wed, Dec 27, 2023 at 4:21 PM John Reimer <jdrvent2022@gmail.com> wrote:
> Hello Brian.
> As a follow-up to my earlier message, when I drew your attention to an
> overbilling for the dates October 26th and 27th., 2023, for $1143.45.
> Thereafter I received Invoice # 6321, showing a credit memo for $1143.95,
> but at the same time, that amount was withdrawn from our bank account. This
> now adds up to $2287.40 that the Key owes us.
> I spoke to a guy by the name of Hose, in your Texas office on December 19,
> 2023, about this matter, however, to date, I have not heard back. He did
> not seem to understand what I was talking about.
> Can you follow up on this, or let me know who I should be talking to in
> Canada?
> Thanks.
> John Reimer
>
--
Brian Boxall
Client Success Manager
Direct 431 887 1785
Office 204 489 6000
TheKey.ca <https://thekey.ca/>
[image: TheKey]