Hi Vanessa,
We can have the same team to continue the services. Please confirm whether
this is what you are looking for
Monday to Friday- 2pm-830pm
Overnights- 830pm-830am ( 5days per week)
Weekends- please confirm whether you need the daytime shifts to be
2pm-830pm or 830am-830pm.
And also when do you want to start?to
Kristal is off today. She can get back to you regarding updating the
careplan for your mom
Thanks
On Mon, Mar 23, 2026 at 12:34 PM Vanessa Kee <vanessa.kee@hotmail.ca> wrote:
> Hello Amrita,
>
> Thank you for your nice note. We would like to re-instate some services -
> although the scope has changed. We are looking for support for my mother
> (which was actually largely why we originally approached your company).
>
> There should be some information about her on file - but let me know if we
> need to update.
>
> In her case, we have support weekday mornings from 8:30-2, and would be
> looking for help to cover from 2pm, back to 8:30am on weekdays, and help on
> weekends since she shouldn’t be alone in the house. She is more mobile and
> would need less care, but some meal prep would be needed for her. There
> would likely be 2 days a week where overnight care would not be needed and
> we would plan these in advance.
>
> It may be helpful to chat - I am generally around today.
>
> Best,
>
>
> On Mar 22, 2026, at 7:02 AM, Amrita Veena <amrita.veena@thekey.com> wrote:
>
> Hi Vanessa
>
> Our deepest condolences to you and your family. We are here to support you
> in any way possible during this difficult time. I’ll put the care on hold
> for now. We can reinstate service when you reach out later.
>
> Regards,
>
> On Sun, Mar 22, 2026 at 6:42 AM Vanessa Kee <vanessa.kee@hotmail.ca>
> wrote:
>
>> Hi Amrita,
>>
>> I am contacting you because my father passed away last night and we will
>> not need any support today.
>>
>> Fatuma came last night, but I asked her to leave quite early into her
>> shift. She was lovely, but it was a private time with family. Happy to
>> cover her shift if needed.
>>
>> Marion, Margarit, Percy and Fatima were all excellent. Appreciated this
>> company being so organized. In the fray, I didn’t see you had attached a
>> calendar too.
>>
>> I am not quite sure of plans for the next day. I will be back in touch
>> later today.
>>
>> Thank you,
>> Vanessa
>>
>> Sent from my iPhone
>>
>> On Mar 17, 2026, at 2:49 PM, Amrita Veena <amrita.veena@thekey.com>
>> wrote:
>>
>>
>>
>> Hi Vanessa,
>>
>>
>> Thank you for trusting *TheKey* with your parents' care. We are pleased
>> to let you know that services will begin *on March 18, 2026 @2pm.*
>>
>> We are introducing our caregivers, Marion and Percy (day shifts) and
>> Margarit and Fatuma (night shifts). The shift timings will be 8 a.m.–8 p.m.
>> and 8 p.m.–8 a.m. Marion will start tomorrow at 2pm.
>>
>> Attached is a brief bio of caregivers for your reference
>>
>> I’m *Amrita*, the Caregiver Manager, and I work alongside *Jhonna*. If
>> you ever need to make any schedule changes or adjustments, please feel free
>> to reach out to either of us directly. For any updates or changes to the
>> care plan, *Kristal Parris**,* our Client Success Manager, is your point
>> of contact. They are also copied on this email. Our on-call team members, *Mina
>> and Carolyn* (copied on this email, ontario-staffing), are also
>> available after hours and on weekends. I’ve CC’d the team here so you have
>> everyone’s contact information in one place.
>>
>> I'm also attaching a calendar of shifts here so that you know who is
>> working when.
>>
>> Thanks,
>> *Amrita Lekshmi Veena*
>> *Caregiver Manager*
>>
>> Office 416-488-8777
>>
>> TheKey.ca <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>> <BIO-Percy.png>
>> <Margarit Bio.png>
>> <Marion Bio (1).png>
>> <Fatuma Bio.png>
>> <Calendar - Clients _ WellSky Personal Care.pdf>
>>
>>
>