Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA Licence Application - Request for Additional Information

Hi Sean,

I believe the KYC team is almost complete with the request. Once that is
complete, they just have to circulate one document for signatures then it
will be finalized.

I'll try to nail down an exact ETA for you.

Thanks,
Dylan

On Fri, Dec 5, 2025 at 11:16 AM Sean Cygan <scygan@thekey.com> wrote:

> Hi Dylan,
>
> I was just following up on the process of obtaining the requested letter.
>
> Sean
>
> On Mon, Nov 17, 2025 at 7:59 AM Dylan Hodson <dylan.hodson@thekey.com>
> wrote:
>
>> Hi Sean,
>>
>> Thanks for the update. We are unable to pursue a surety bond for this at
>> this time. We will proceed with the bank needing to KYC the entity and
>> update signers before amending the LC. I'll keep you posted on timing, but
>> as previously mentioned, it will take some time to complete.
>>
>> Thank you,
>> Dylan
>>
>> On Mon, Nov 17, 2025 at 7:56 AM Sean Cygan <scygan@thekey.com> wrote:
>>
>>>
>>> Hi Dylan,  the following is their response.  Sean
>>>
>>> ---------- Forwarded message ---------
>>> From: Dragan, Katia (MLITSD) <Katia.Dragan@ontario.ca>
>>> Date: Mon, Nov 17, 2025 at 6:50 AM
>>> Subject: Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA
>>> Licence Application - Request for Additional Information
>>> To: Sean Cygan <scygan@thekey.com>
>>> Cc: compliance@thekey.com <compliance@thekey.com>, tt@thekey.com <
>>> tt@thekey.com>
>>>
>>>
>>> Hello,
>>>
>>> Thank you for your response.
>>>
>>> We have discussed your situation with our Legal Services Branch.
>>>
>>> Unfortunately, under the security requirements as set out by the *Employment
>>> Standards Act, 2000*, the letter must be amended.
>>>
>>> Alternatively, the current letter can be cancelled, and you can choose
>>> to pursue a surety bond
>>> <https://www.ontario.ca/page/licensing-temporary-help-agencies-and-recruiters#section-4>.
>>> It is entirely up to your preference, but surety bonds generally have a
>>> faster turnaround when compared to the letters of credit.
>>>
>>> Thank you for your understanding,
>>>
>>> *Katia Dragan*
>>>
>>> Bilingual Licensing Review Assessor |  Temporary Help Agency & Recruiter
>>> Licensing Unit
>>>
>>> Ministry of Labour, Immigration, Training & Skills Development |
>>> Ontario Public Service
>>>
>>> *katia.dragan@ontario.ca <katia.dragan@ontario.ca>*
>>>
>>> *Taking pride in strengthening Ontario, its places and its people*
>>>
>>>
>>>
>>> *Katia Dragan*
>>>
>>> Évaluatrice bilingue des demandes de permis  |  Permis d’agence de
>>> placement et de recruteur
>>>
>>> Ministère du Travail, de l’Immigration, de la Formation et du
>>> Développement des compétences |  Fonction publique de l’Ontario
>>>
>>> katia.dragan@ontario.ca
>>>
>>>
>>>
>>> *Fiers de renforcer l'Ontario, ses lieux et sa population*
>>> ------------------------------
>>> *From:* Sean Cygan <scygan@thekey.com>
>>> *Sent:* Friday, November 14, 2025 10:58 AM
>>> *To:* Dragan, Katia (MLITSD) <Katia.Dragan@ontario.ca>
>>> *Cc:* compliance@thekey.com <compliance@thekey.com>; tt@thekey.com <
>>> tt@thekey.com>
>>> *Subject:* Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA
>>> Licence Application - Request for Additional Information
>>>
>>>
>>> *CAUTION -- EXTERNAL E-MAIL - Do not click links or open attachments
>>> unless you recognize the sender.*
>>>
>>> Dear Ms. Dragan
>>>
>>>
>>>
>>> Attached you will find the completed Temporary Help Agency Additional
>>> Information Form.
>>>
>>>
>>>
>>> The legal name of the entity is Arya Healthy Living Inc. There are two
>>> registered business names (DBAs) for this entity: TheKey and Home Care
>>> Assistance Waterloo. Documentation for both registrations is attached.
>>>
>>>
>>>
>>> Please note that Melissa Reyes has been removed from the Ontario
>>> Business Registry and Chris Gerard has been added. The supporting
>>> documentation for this change is also attached.
>>>
>>>
>>>
>>> Please let me know if you have any questions.
>>>
>>> Kind regards,
>>>
>>> On Thu, Nov 13, 2025 at 4:41 PM Sean Cygan <scygan@thekey.com> wrote:
>>>
>>> Dear Ms. Dragon,
>>>
>>> Thank you for your email and for identifying the amendment required to
>>> the Irrevocable Letter of Credit (ILOC) associated with our application for
>>> Arya Healthy Living Inc.
>>>
>>> We have reviewed your feedback with our issuing bank, JPMorgan Chase
>>> Bank, N.A. (Toronto Branch). The bank has indicated that removing the
>>> reference to “HCA Home Care Assistance Canada Inc.” would require Arya
>>> Healthy Living Inc. to undergo a full Know-Your-Client (KYC) process, which
>>> typically takes 4–6 weeks to complete and would substantially delay the
>>> licensing process.
>>>
>>> To expedite resolution while ensuring the security remains fully
>>> enforceable for the benefit of the Ministry, the bank has proposed
>>> retaining the current language in the first paragraph of the ILOC, which
>>> reads as follows:
>>>
>>> “FOR THE ACCOUNT HCA HOME CARE ASSISTANCE CANADA INC., 1100-1055 West
>>> Georgia Street, Vancouver, British Columbia, V6E 3P3 FOR AND ON BEHALF OF
>>> ARYA HEALTHY LIVING INC., 375 University Avenue East, Unit 104, Waterloo,
>>> Ontario, N2K 3M7 (the ‘Customer’)…”
>>>
>>> The bank has confirmed that this structure does *not* change the legal
>>> or financial obligations under the Letter of Credit and that the Ministry
>>> remains the direct beneficiary with the same right to draw on the full CAD
>>> $25,000 amount. The wording simply reflects the administrative banking
>>> arrangement under which Arya Healthy Living Inc. operates its financial
>>> accounts through its parent company.
>>>
>>> We would like to confirm whether the Ministry can accept this alternate
>>> wording, given that:
>>>
>>>    -
>>>
>>>    The ILOC remains irrevocable, unconditional, and payable on demand
>>>    to the Ministry.
>>>    -
>>>
>>>    The amount, beneficiary, and enforceability are unchanged.
>>>    -
>>>
>>>    The inclusion of “for and on behalf of Arya Healthy Living Inc.”
>>>    clearly identifies the applicant entity as the obligor.
>>>
>>> If this wording cannot be accepted, we will proceed with initiating the
>>> KYC process for Arya Healthy Living Inc. to allow the bank to issue an
>>> amended ILOC fully in its name; however, we would appreciate confirmation
>>> to avoid unnecessary delays if the current structure is permissible.
>>>
>>> Please let us know whether this version of the ILOC will satisfy the
>>> Ministry’s security requirements or if a new ILOC must be issued.
>>>
>>> Thank you for your time and consideration.
>>>
>>> Kind regards,
>>>
>>>
>>>
>>> On Thu, Nov 6, 2025 at 8:28 AM Sean Cygan <scygan@thekey.com> wrote:
>>>
>>> Hi Katia,
>>>
>>> Yes we have received the email and we are working on the request.
>>>
>>> Sean
>>>
>>> On Thu, Nov 6, 2025 at 5:52 AM 'Dragan, Katia (MLITSD)' via Compliance <
>>> compliance@thekey.com> wrote:
>>>
>>> Hello,
>>>
>>> I am just writing to ask that you confirm having received this email.
>>>
>>> Thank you,
>>>
>>> *Katia Dragan*
>>>
>>> Bilingual Licensing Review Assessor |  Temporary Help Agency & Recruiter
>>> Licensing Unit
>>>
>>> Ministry of Labour, Immigration, Training & Skills Development |
>>> Ontario Public Service
>>>
>>> *katia.dragan@ontario.ca <katia.dragan@ontario.ca>*
>>>
>>> *Taking pride in strengthening Ontario, its places and its people*
>>>
>>>
>>>
>>> *Katia Dragan*
>>>
>>> Évaluatrice bilingue des demandes de permis  |  Permis d’agence de
>>> placement et de recruteur
>>>
>>> Ministère du Travail, de l’Immigration, de la Formation et du
>>> Développement des compétences |  Fonction publique de l’Ontario
>>>
>>> katia.dragan@ontario.ca
>>>
>>>
>>>
>>> *Fiers de renforcer l'Ontario, ses lieux et sa population*
>>>
>>>
>>> ------------------------------
>>> *From:* Katia Dragan <katia.dragan@ontario.ca>
>>> *Sent:* Thursday, October 30, 2025 8:46 AM
>>> *To:* compliance@thekey.com <compliance@thekey.com>; tt@thekey.com <
>>> tt@thekey.com>
>>> *Subject:* BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA
>>> Licence Application - Request for Additional Information
>>>
>>>
>>>
>>> 10/30/2025
>>>
>>> ARYA HEALTHY LIVING INC.
>>> unit 104-375 University Avenue East
>>> Waterloo, ON N2K 3M7
>>> Canada
>>>
>>> *By Email compliance@thekey.com <compliance@thekey.com>; tt@thekey.com
>>> <tt@thekey.com>*
>>>
>>> *Re: Application ID BLA-0000002955, ARYA HEALTHY LIVING INC.*
>>>
>>> This is in regards to the above-noted application under the Employment
>>> Standards Act, 2000 for a licence to operate as a temporary help agency.
>>>
>>>
>>>
>>> *We require the following additional information:*
>>>
>>>
>>> *Irrevocable Letter of Credit*
>>> I have reviewed the security provided in connection with your
>>> application. The ILOC requires an amendment.
>>>
>>> *The first paragraph of your ILOC states: *
>>>
>>>    - WE, JPMORGAN CHASE BANK, N.A., TORONTO BRANCH, ATTN: STANDBY
>>>    LETTER OF CREDIT UNIT, SUITE 4500, TD BANK TOWER, 66 WELLINGTON STREET
>>>    WEST, TORONTO, ONTARIO M5K 1 E7, CANADA (EITHER "WE" OR THE "BANK") HEREBY
>>>    ISSUE TO AND IN YOUR FAVOUR OUR IRREVOCABLE STANDBY LETTER OF CREDIT* FOR
>>>    THE ACCOUNT HCA HOME CARE ASSISTANCE CANADA INC., 1100 - 1055 WEST GEORGIA
>>>    STREET, VANCOUVER, BRITISH COLUMBIA, V6E 3P3 FOR AND ON BEHALF OF ARYA
>>>    HEALTHY LIVING INC. *375 UNIVERSITY AVENUE EAST, UNIT 104, WATERLOO,
>>>    ONTARIO, N2K 3M7 (THE "CUSTOMER") FOR AN AMOUNT NOT TO EXCEED CAD 25,000.00
>>>    (CANADIAN TWENTY-FIVE THOUSAND AND 00/100 DOLLARS) IN LAWFUL MONEY OF
>>>    CANADA.
>>>
>>> *Per the ministry template
>>> <https://u46563450.ct.sendgrid.net/ls/click?upn=u001.zQSaZ-2FKAhVS1v07ioc6WKo-2BeJwv3PapSvlpyFiirF0SmcAj8qNdh6ri-2BEP3XfvDYpNsSVYfr9V2