I sent another email to the client. He was upset about a few things. We
gave him his invoices he request and account statement. There was
overcharge on his PAD, we put it as credit. Now I think he wants a tax
number.
thank you
On Mon, Mar 20, 2023 at 7:28 PM Timothy Thomas <tt@thekey.com> wrote:
> Do you know whats he talking about Ali?
>
> ---------- Forwarded message ---------
> From: Maria Licoudis <mlicoudis@thekey.com>
> Date: Mon, Mar 20, 2023 at 11:33 AM
> Subject: Fwd: accounting contact re Roni Hirsch
> To: Timothy Thomas <tt@thekey.com>
>
>
> Dov is very upset with billing.
>
>
> *Maria Licoudis RN*
>
> *Client Success Manager*
>
> 514-907-5065
>
> TheKey.ca <https://thekey.ca/>
>
> [image: TheKey]
>
>
> Begin forwarded message:
>
> *From:* Dov Gandell <dgandell@gmail.com>
> *Date:* March 20, 2023 at 2:18:39 PM EDT
> *To:* Maria Licoudis <mlicoudis@thekey.com>
> *Cc:* Ali Malik <ali.malik@thekey.com>, Sumira Suthesan <
> sumira.suthesan@thekey.com>, Cheryl Cartwright <ccartwright@thekey.com>
> *Subject:* *Re: accounting contact re Roni Hirsch*
>
>
> Yes, please do this. I have changed to PAD but now do not have any record
> of the money you are pulling from the account? Why did the invoices stop?
> If this is the case, i will revoke the PAD as I do not think this is proper
> business practice to withdraw money without invoice or receipt. I will
> re-read the PAD contract.
>
> It would be nice to have timely service given that your caregiver rates
> are going up without any consideration of immediate history in each case.
>
> And I need to ask again for the payment receipt for 2022. I have
> deadlines to adhere to as do our accountants.
>
> I am not sure if anybody at "The KEY" is interested in customer service.
>
> I would offer Maria deserves credit for professional service. Even more
> so if she is working on a team who do not perform at her level.
>
> Dov Gandell
>
> On Mon, Mar 20, 2023 at 2:10 PM Maria Licoudis <mlicoudis@thekey.com>
> wrote:
>
>> Hello Ali,
>>
>> Can you please forward the invoices to the family, as well as the tax
>> summary for 2022. Thank you.
>>
>> Best,
>> Maria
>>
>>
>>
>>
>> *Maria Licoudis RN*
>>
>> *Client Success Manager*
>>
>> 514-907-5065
>>
>> TheKey.ca <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>>
>> Begin forwarded message:
>>
>> *From:* Dov Gandell <dgandell@gmail.com>
>> *Date:* March 20, 2023 at 1:17:42 PM EDT
>> *To:* Maria Licoudis <mlicoudis@thekey.com>
>> *Subject:* *accounting contact*
>>
>>
>> hi maria,
>>
>> since the pre-authorized debit form was signed, i do not receive invoices
>> anymore. the first pre authorized debit seems higher than it should have
>> been at $6600 we average about 1500 per week.
>>
>> we have not received the tax receipts as yet
>>
>> who would reply to an email to consider these things? all your other
>> emails do not generate responses from the accounting people
>>
>> thank you
>>
>> dov
>>
>> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>
--
*Ali Malik*
Manager - Financial Operations