Hi Joey, Thank you for your email, after review the initial invoice we generated on Wednesday and delivered to the client did not have taxes included, an updated was completed on Wednesday afternoon with the taxes reflected on the invoice. for safe measure i went ahead and resent the invoice to the clients daughter via versapay Please let me know if you need anything else. Thanks, Lito Delapena Help Desk Manager Billing@thekey.com 866-226-1702
On
Fri, 17 May at 4:28 PM
, JosephTaylor <joey.taylor@homecareassistance.com> wrote:
Good Afternoon @TheKey Billing,
I received the following email for client Richard Ajami. Can we look into what happened here and please get back to the client's daughter Nadja Ajami (nadjaajami@icloud.com) as soon as possible.
Thank you,
---------- Forwarded message --------- From: Nikita Moreau <nmoreau@thekey.com> Date: Fri, May 17, 2024 at 3:10 PM Subject: Fwd: Invoice To: Joey Taylor <joey.taylor@thekey.com>
--
Nikita Moreau
Gestionnaire des Aides-Soignants / Caregiver Manager
nmoreau@TheKey.com
514-907-5065
TheKey.ca
---------- Forwarded message --------- From: Nadja Ajami <nadjaajami@icloud.com> Date: Thu, May 16, 2024 at 6:56 PM Subject: Invoice To: Nikita Moreau <nmoreau@thekey.com>
Hi Nikita,
I got the invoice but it seems like with the new system, it omitted to add the taxes. I just wanted you to be aware of this. Please find a copy attached.
All the best,
Nadja
-- Joey Taylor
Directeur Général/General Manager
514-907-5065
TheKey.ca