Thanks, @Cheryl Cartwright <ccartwright@homecareassistance.com>, appreciate
that.
I have time tomorrow from 9-10, 10:30-12pm or anytime after 3:15pm if
you're available.
On Thu, Jun 9, 2022 at 10:02 AM Cheryl Cartwright <
ccartwright@homecareassistance.com> wrote:
> Hi Taneshia,
>
> Oh shoot, I had thought we had time today to work through process but I
> understand needing to interview.
>
> 1130am I'll call you.
>
> Cheryl
>
>
>
> On Thu., Jun. 9, 2022, 9:56 a.m. Taneshia Persaud, <
> taneshia.persaud@thekey.com> wrote:
>
>> Good morning,
>>
>> Yes, we did @Timothy Thomas <tt@thekey.com> (attached). The brochures
>> say Mavencare, a division of HCA, so that's what I've been saying, but Welcome
>> to Home Care Assistance and formerly Mavencare probably is better.
>>
>> @Cheryl Cartwright <ccartwright@homecareassistance.com> I'm booked today
>> with back to back interviews, but am available today at 10:30am, 11:30am
>> and then anytime after 5pm if that works for you?
>>
>> Best,
>>
>> Taneshia
>>
>> On Thu, Jun 9, 2022 at 9:46 AM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> Good morning,
>>>
>>> If you could please get together today and agree on the dates isabelle
>>> requested.
>>>
>>> As for the recording, I'm leaning towards Welcome to Home Care
>>> Assistance and formerly Mavencare. @Taneshia Persaud
>>> <taneshia.persaud@thekey.com> did we ever inform your clients of the
>>> merger? If not we should draft a communication to inform them.
>>>
>>> Thanks
>>> Tim
>>>
>>> On Thu, Jun 9, 2022 at 9:44 AM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> Thanks Isabelle, I'll connect with Cheryl and Taneshia today and iron
>>>> out the dates and details. Stay tuned.
>>>>
>>>> On Wed, Jun 8, 2022 at 6:41 PM Isabelle La <ila@thekey.com> wrote:
>>>>
>>>>> Additionally, please confirm how you'd like the recording to read with
>>>>> the company name - do you need it to include any language on "formerly
>>>>> Mavencare". Please provide how you'd like the script to be recorded within
>>>>> the blank on how you'd like to refer to your office and I can get this
>>>>> recording finished up for the team: "Thank you for calling _______________"
>>>>>
>>>>> Ex. Should it be "Home Care Assistance" generically or "Home Care
>>>>> Assistance of Toronto" or "Home Care Assistance, formerly Mavencare of
>>>>> Toronto", or "Home Care Assistance & Mavencare of Toronto" etc.....
>>>>>
>>>>> On Wed, Jun 8, 2022 at 12:35 PM Isabelle La <ila@thekey.com> wrote:
>>>>>
>>>>>> No problem - sorry I couldn't be of more help.
>>>>>>
>>>>>> In other news, I should have your recordings completed today and
>>>>>> ready to go live pretty soon. We should all connect on a timeline that is
>>>>>> comfortable for you. Please let me know what dates/times you want the
>>>>>> following done if you feel they need to be done (ex. if you don't feel like
>>>>>> an online training is needed, we can skip it to expedite the process):
>>>>>>
>>>>>> - Please let me know when you'd like me to send out 8x8 invitations
>>>>>> so your users can activate their account and download the 8x8 Work App on
>>>>>> their device(s).
>>>>>>
>>>>>> - Please let me know if/when you'd like to schedule an 8x8 App
>>>>>> Training via GoogleMeet. My calendar is pretty up to date.
>>>>>>
>>>>>> - Please let me know when you'd like to schedule a soft-forward so
>>>>>> that your main numbers are all forwarding to the temporary numbers on the
>>>>>> 8x8 account. This will signify the day that you're no longer using your old
>>>>>> phone system and will be taking all live calls on 8x8.
>>>>>>
>>>>>> - If the soft forward goes well, please let us know when you'd like
>>>>>> to schedule a hard-port so that we can request to own the main numbers
>>>>>> permanently. This usually takes anywhere from 5-14+ days to process so the
>>>>>> sooner we know, the better.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 8, 2022 at 12:26 PM Cheryl Cartwright <
>>>>>> ccartwright@homecareassistance.com> wrote:
>>>>>>
>>>>>>> Thank you so much Isabelle. I will look into it.
>>>>>>>
>>>>>>> Have a great day,
>>>>>>>
>>>>>>> Cheryl
>>>>>>>
>>>>>>> On Wed., Jun. 8, 2022, 3:25 p.m. Isabelle La, <ila@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> I haven't touched any forwarding for your phones at this point,
>>>>>>>> only built out on the back end of 8x8 which is a completely separate
>>>>>>>> system, so it is unrelated to anything we are doing with 8x8 migrations. I
>>>>>>>> would suggest troubleshooting the normal route directly with your phone
>>>>>>>> providers as nothing has yet been activated on our end for our Corp system.
>>>>>>>>
>>>>>>>> On Wed, Jun 8, 2022 at 10:20 AM Cheryl Cartwright <
>>>>>>>> ccartwright@homecareassistance.com> wrote:
>>>>>>>>
>>>>>>>>> Hi Isabelle,
>>>>>>>>>
>>>>>>>>> Since our call the other day our phones don't seem to be routing
>>>>>>>>> properly. All calls I can't pick up are going to Steve Darley. His number
>>>>>>>>> (647-898-8134) should't even be in the system. Even with my phone forwarded
>>>>>>>>> to Taylor, calls are still bouncing to Steve. Do you know why this might be
>>>>>>>>> happening?
>>>>>>>>>
>>>>>>>>> Thanks,
>>>>>>>>>
>>>>>>>>> Cheryl
>>>>>>>>>
>>>>>>>>> On Wed, Jun 8, 2022 at 9:15 AM Timothy Thomas <tt@thekey.com>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Isabelle,
>>>>>>>>>>
>>>>>>>>>> There's no need for French in this instance.
>>>>>>>>>>
>>>>>>>>>> Apart from the employment verification option, all else looks
>>>>>>>>>> good.
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> Tim
>>>>>>>>>>
>>>>>>>>>> On Tue, Jun 7, 2022 at 7:17 PM Isabelle La <ila@thekey.com>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hello Tim, Cheryl and Taneshia,
>>>>>>>>>>>
>>>>>>>>>>> Please be advised that your 8x8 phone system has been built out
>>>>>>>>>>> but we do not have a recording yet, as I understand there may be some
>>>>>>>>>>> French utilized. If you need this French component customized, please have
>>>>>>>>>>> someone record on your behalf as soon as possible and provide us the
>>>>>>>>>>> recording so I can upload for the Office Hours Auto-Attendant. In English,
>>>>>>>>>>> the script is usually as below, though I know there will be some things
>>>>>>>>>>> removed as I understand you don't do your payroll system through us for
>>>>>>>>>>> employment verification requests but I'm giving you the shell script
>>>>>>>>>>> anyway. If you only require English, I can also do this recording for you
>>>>>>>>>>> but just confirm as I know a lot of the Canadian offices use French.
>>>>>>>>>>>
>>>>>>>>>>> Thank you for calling ______________, the premier partner for
>>>>>>>>>>> personalized and dignified care.
>>>>>>>>>>> If you are inquiring about new care, please press 1.
>>>>>>>>>>> If you are an existing client please press 2.
>>>>>>>>>>> Caregivers and employment enquiries please press 3.
>>>>>>>>>>> For employment verification requests please press 4.
>>>>>>>>>>> All others please press 5.
>>>>>>>>>>> If you would like to hear this menu again press 9.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Jun 2, 2022 at 11:23 AM Isabelle La <ila@thekey.com>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> I just sent a calendar invite for Monday, let's catch up then,
>>>>>>>>>>>> thanks Tim.
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Jun 2, 2022 at 10:58 AM Timothy Thomas <tt@thekey.com>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Isabelle,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Here are the numbers:
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Main office#: *416-855-2333 ext#281
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Toll Free#:* 1-855-526-2702 ext#281
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Mavencare Sales#: *647-484-0632 **This number is on all
>>>>>>>>>>>>> Mavencare brochures.*
>>>>>>>>>>>>>
>>>>>>>>>>>>> Perhaps we should connect to discuss a few things prior to the
>>>>>>>>>>>>> change. Are you free early next week? My calendar is up to date/
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>> Tim
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Wed, Jun 1, 2022 at 5:02 PM Isabelle La <ila@thekey.com>
>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Tim,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Keith usually handles the phone numbers being forwarded but I
>>>>>>>>>>>>>> believe he is on vacation for 2 weeks starting tomorrow.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Can you confirm the phone numbers you want forwarded and to
>>>>>>>>>>>>>> which number?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, Jun 1, 2022 at 1:46 PM Timothy Thomas <tt@thekey.com>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Isabelle,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> I'd like to get all Mavencare Toronto phone numbers
>>>>>>>>>>>>>>> forwarded to our HCA Toronto phone system so that we can effectively merge
>>>>>>>>>>>>>>> these operations.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Are you able to assist with this request?
>>>>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>>>> Tim
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>> Tim Thomas
>>>>>>>>>>>>>>> Head of Canada Division
>>>>>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>>>>>>>>>>> (514) 591-9387
>>>>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>> Tim Thomas
>>>>>>>>>>>>> Head of Canada Division
>>>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>>>>>>>>> (514) 591-9387
>>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Tim Thomas
>>>>>>>>>> Head of Canada Division
>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>> t