This has been added to both English and French Montreal agreements, just
after Rates and before Supplies
Katie Buell, CSPO
Product Manager
415-385-1721
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>
On Thu, Sep 21, 2023 at 11:36 AM Timothy Thomas <tt@thekey.com> wrote:
> Same here, perhaps after the rates?
>
> On Thu, Sep 21, 2023 at 12:28 PM Steve Koyanagi <skoyanagi@thekey.com>
> wrote:
>
>> I don't have a strong opinion/preference. Tim?
>>
>> On Thu, Sep 21, 2023 at 7:21 AM Katie Buell <kbuell@thekey.com> wrote:
>>
>>> @Steve Koyanagi <skoyanagi@thekey.com> where should this go in the
>>> Montreal consent?
>>>
>>> Katie Buell, CSPO
>>> Product Manager
>>> 415-385-1721
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>>
>>>
>>> On Thu, Sep 21, 2023 at 6:30 AM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> Hi Katie,
>>>>
>>>> I realized we had one more pending update for the Montreal Client
>>>> Consent Agreement. Steve drafted the language below for clients who are
>>>> utilizing a government funded home care service in Montreal called "Direct
>>>> Allowance Program / Chèque Emplois Service". Could you please add this in?
>>>> French copy included as well - Thanks so much!
>>>>
>>>>
>>>> *Direct Allowance Program.*
>>>>
>>>> Should Client receive funding from the Direct Allowance Program, Client
>>>> agrees to complete all required paperwork provided by CLSC within seven (7)
>>>> calendar days of Client’s receipt. Client is responsible for full payment
>>>> of Services for the first two (2) weeks of Services. After two (2) weeks of
>>>> Services, Client is responsible for payment until all paperwork is
>>>> submitted and approved by CLSC. Client is also responsible for payment of
>>>> any Services received from Company above the CLSC authorized amount.
>>>> In the event Client fails to complete required CLSC paperwork such that
>>>> a caregiver is not timely paid by CLSC for four (4) consecutive weeks,
>>>> Client agrees it shall be required to immediately pay Company’s invoice for
>>>> any balance owed to the caregiver.
>>>>
>>>> *Chèque Emplois Service*
>>>>
>>>> Si le client bénéficie d'un financement au titre du programme Chèque
>>>> Emplois Service, Le client s'engage à remplir tous les documents requis
>>>> fournis par le CLSC dans les sept (7) jours civils suivant leur réception.
>>>> Le client est responsable du paiement intégral des services pour les deux
>>>> (2) premières semaines de services. Après deux (2) semaines de services, le
>>>> client est responsable du paiement jusqu'à ce que tous les documents soient
>>>> soumis et approuvés par le CLSC. Le client est également responsable du
>>>> paiement de tous les services reçus de la société au-delà du montant
>>>> autorisé par le CLSC.
>>>>
>>>> Dans le cas où le client ne remplit pas les documents requis par le
>>>> CLSC, de sorte qu'un soignant n'est pas payé en temps opportun par le CLSC
>>>> pendant quatre (4) semaines consécutives, le client convient qu'il sera
>>>> tenu de payer immédiatement la facture de la société pour tout solde dû au
>>>> soignant.
>>>>
>>>>
>>>> On Wed, Sep 20, 2023 at 2:20 PM Joey Taylor <joey.taylor@thekey.com>
>>>> wrote:
>>>>
>>>>> Client agrees to complete all required paperwork provided by CLSC
>>>>> within seven (7) calendar days of Client’s receipt. Client is responsible
>>>>> for full payment of Services for the first two (2) weeks of Services. After
>>>>> two (2) weeks of Services, Client is responsible for payment until all
>>>>> paperwork is submitted and approved by CLSC. Client is also responsible for
>>>>> payment of any Services received from Company above the CLSC authorized
>>>>> amount.
>>>>> In the event Client fails to complete required CLSC paperwork such
>>>>> that a caregiver is not timely paid by CLSC for four (4) consecutive weeks,
>>>>> Client agrees it shall be required to immediately pay Company’s invoice for
>>>>> any balance owed to the caregiver.
>>>>> ----
>>>>> Le client s'engage à remplir tous les documents requis fournis par le
>>>>> CLSC dans les sept (7) jours civils suivant leur réception. Le client est
>>>>> responsable du paiement intégral des services pour les deux (2) premières
>>>>> semaines de services. Après deux (2) semaines de services, le client est
>>>>> responsable du paiement jusqu'à ce que tous les documents soient soumis et
>>>>> approuvés par le CLSC. Le client est également responsable du paiement de
>>>>> tous les services reçus de la société au-delà du montant autorisé par le
>>>>> CLSC.
>>>>>
>>>>> Dans le cas où le client ne remplit pas les documents requis par le
>>>>> CLSC, de sorte qu'un soignant n'est pas payé en temps opportun par le CLSC
>>>>> pendant quatre (4) semaines consécutives, le client convient qu'il sera
>>>>> tenu de payer immédiatement la facture de la société pour tout solde dû au
>>>>> soignant.
>>>>>
>>>>> On Wed, Sep 20, 2023 at 2:15 PM Timothy Thomas <tt@thekey.com> wrote:
>>>>>
>>>>>> christ, this would have been the time, send me it please in english
>>>>>> and french
>>>>>>
>>>>>>
>>>>>> On Wed, Sep 20, 2023 at 1:59 PM Joey Taylor <joey.taylor@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> For Montreal, we still have that blurb on cheques emploie. No one
>>>>>>> ever got back to me on adding that.
>>>>>>>
>>>>>>> On Wed, Sep 20, 2023 at 1:57 PM Timothy Thomas <tt@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Please let your team know that the consent agreements have been
>>>>>>>> updated canada wide to reflect TheKey and include language on PPE.
>>>>>>>>
>>>>>>>> ---------- Forwarded message ---------
>>>>>>>> From: Katie Buell <kbuell@thekey.com>
>>>>>>>> Date: Wed, Sep 20, 2023 at 12:04 PM
>>>>>>>> Subject: Re: New client Sue
>>>>>>>> To: Timothy Thomas <tt@thekey.com>, Steve Koyanagi <
>>>>>>>> skoyanagi@thekey.com>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks, Tim! This has been updated and with this completed, I
>>>>>>>> believe all Canada documents are updated. As your team uses and reviews
>>>>>>>> them, please let me know if there are any additional updates that need to
>>>>>>>> be made.
>>>>>>>>
>>>>>>>> CC @Steve Koyanagi <skoyanagi@thekey.com> for notification that
>>>>>>>> this is complete
>>>>>>>>
>>>>>>>> Katie Buell, CSPO
>>>>>>>> Product Manager
>>>>>>>> 415-385-1721
>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Sep 20, 2023 at 7:56 AM Timothy Thomas <tt@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Here's the translation:
>>>>>>>>>
>>>>>>>>> *Fournitures*
>>>>>>>>> Le client est responsable du paiement de toutes les fournitures
>>>>>>>>> requises en lien avec les services, incluant mais sans s'y limiter les
>>>>>>>>> gants, masques, cathéters, etc. Le coût des fournitures sera inclus dans
>>>>>>>>> les factures régulières du client.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, Sep 18, 2023 at 10:21 AM Kathryn Buell <kbuell@thekey.com>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Tim,
>>>>>>>>>>
>>>>>>>>>> I also need the “supplies” section translated:
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> - *SUPPLIES:*
>>>>>>>>>> Client is responsible for the payment of all required
>>>>>>>>>> supplies in connection with the services, including but not limited to
>>>>>>>>>> gloves, catheters, etc. The cost of supplies will be included in Client’s
>>>>>>>>>> regular invoices.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Katie Buell, CSPO
>>>>>>>>>> Product Manager
>>>>>>>>>>
>>>>>>>>>> kbuell@thekey.com
>>>>>>>>>> <https://brand.thekey.com/esg/kbuell@thekey.com>
>>>>>>>>>> 415-385-1721
>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>
>>>>>>>>>> On Sep 18, 2023, at 7:10 AM, Timothy Thomas <tt@thekey.com>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> - *SUPPLIES:*
>>>>>>>>>> Client is responsible for the payment of all required
>>>>>>>>>> supplies in connection with the services, including but not limited to
>>>>>>>>>> gloves, catheters, etc. The cost of supplies will be included in Client’s
>>>>>>>>>> regular invoices.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Tim Thomas
>>>>>>>>> Head of Canada Division
>>>>>>>>> *Please note my email has changed:*
>>>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>>>> (514) 591-9387
>>>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Tim Thomas
>>>>>>>> Head of Canada Division
>>>>>>>> *Please note my email has changed:*
>>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>>> (514) 591-9387
>>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Joey Taylor
>>>>>>>
>>>>>>> *Regional Care Solutions Manager*
>>>>>>>
>>>>>>> 514-907-5065
>>>>>>>
>>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>>
>>>>>>> [image: TheKey]
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Tim Thomas
>>>>>> Head of Canada Division
>>>>>> *Please note my email has changed:*
>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>> (514) 591-9387
>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Joey Taylor
>>>>>
>>>>> *Regional Care Solutions Manager*
>>>>>
>>>>> 514-907-5065
>>>>>
>>>>> TheKey.ca <https://thekey.ca/>
>>>>>
>>>>> [image: TheKey]
>>>>>
>>>>
>>>>
>>>> --
>>>> Tim Thomas
>>>> Head of Canada Division
>>>> *Please note my email has changed:*
>>>> tt@TheKey.com <tt@thekey.com>
>>>> (514) 591-9387
>>>> TheKey.ca <https://www.thekey.ca/>
>>>> [image: TheKey] <https://www.thekey.com/>
>>>>
>>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>