If they didn’t go out can we please update the lists so they don’t go to
anyone who should not get an increase?
On Fri, Feb 17, 2023 at 10:36 AM Audra Williams <audraw@thekey.com> wrote:
> Team, if the letters did not go out, we will not have the effective date
> of increases on 2/20 as discussed earlier. I will update as I learn more.
>
> Best,
>
> Audra Williams
> Director of Business Support
> *Please note my email has changed:*
> audraw@TheKey.com <https://brand.thekey.com/esg/Audra.Williams@TheKey.com>
> (425) 757-7027
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>
> On Feb 17, 2023, at 6:49 AM, Audra Williams <audraw@thekey.com> wrote:
>
> FYI!
>
> Audra Williams
> Director of Business Support
> *Please note my email has changed:*
> audraw@TheKey.com <https://brand.thekey.com/esg/Audra.Williams@TheKey.com>
> (425) 757-7027
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>
> Begin forwarded message:
>
> *From:* Benjamin Lewis <benjamin.lewis@thekey.com>
> *Date:* February 16, 2023 at 10:22:16 PM PST
> *To:* Regional Directors <regionaldirectors@thekey.com>, Chen Xie <
> chen@thekey.com>, Melissa Reyes <melissa.reyes@thekey.com>, Angie
> Markwell <angie.markwell@thekey.com>
> *Subject:* *Re: Pricing Increases - 2 Cohorts*
>
>
> Hello all,
>
> Previously I had been advised that letters were distributed to these
> clients. Given that there wasn't a lot of feedback from clients on these
> letters already, we have a message out to the vendor to confirm if they did
> in fact send them.
>
> In the interim, please do not take any additional action on these clients.
> When we get confirmation on whether or not they were sent, I will
> communicate next steps and will provide the proofs to the group.
>
> Apologies for the clunky process.
>
> Ben
>
> On Wed, Feb 15, 2023 at 11:50 PM Benjamin Lewis <benjamin.lewis@thekey.com>
> wrote:
>
>> Hello all,
>>
>> I am reaching out as there are two batches of pricing increases that the
>> organization needs to push through in the coming weeks:
>>
>> 1. In the attached, you will find a list of clients where communication
>> was sent out to clients who had not had rate increases since prior to June
>> of last year. This was an executive team decision and approved by the
>> division heads. Most of these rates will have effective dates of 2/20 or
>> 3/6 depending on the office's local regulations (the effective date that
>> was sent to the client is detailed in the file). These will need to be
>> implemented over the next few weeks, so please let me know if you have any
>> questions.
>>
>> 2. There is a meeting scheduled for 2/20 to help ensure these rates are
>> being implemented, but to also kick off a more robust pricing
>> increase process that will mimic the exercise we did back in October. I
>> will plan to cover the timeline, expected population and then we will go
>> through a review process for you all to help identify any exceptions that
>> need to be made.
>>
>> Please let me know if I can help clarify anything before that meeting.
>>
>> Thanks,
>>
>> Ben
>>
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--
Kimberly Guerci
Regional Director of Operations
*Please note my email has changed:*
kguerci@TheKey.com <Kimberly.Guerci@TheKey.com>
(347) 924-3304
TheKey.com <https://www.thekey.com/>
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