Hi Amanda,
The parking is not free in hospitals, I always include that in my initial
conversation but as it was a 1 day service and it was invoiced at a later
date and that resulted in a low score.
They were happy with our services and the parking is now refunded too so I
think it's all resolved for now.
Best regards,
Pauli
On Thu., Nov. 17, 2022, 08:26 Cheryl Cartwright, <ccartwright@thekey.com>
wrote:
> The score was felt as a bit unfair considering she said her experience was
> great and this was a relatively small billing issue. It's too bad but we
> will earn it back next time.
>
> On Thu., Nov. 17, 2022, 9:08 a.m. Amanda Ilines, <amanda.ilines@thekey.com>
> wrote:
>
>> Hi everyone,
>>
>> I just now have access to Medallia Re sports. I saw one come in from
>> Penny Jonov’s family which is at a high referral community that says
>> something about a parking ticket they received a call about after that they
>> need to pay?
>>
>> Can someone fill me in on this?
>>
>> I have attached the screen shot of their comments as they scored us 4/10
>> --
>> Amanda Ilines
>> Home Care Liaison
>>
>> amanda.ilines@TheKey.com
>>
>> (437) 217-5861
>> TheKey.com
>>
>>