Can you do 2:30pm your time instead?
On
Wed, 20 Mar at 11:32 AM
, Shawntel Sousa <ssousa@homecareassistance.com> wrote:
I can do 130pm Calgary time, does that work for you? Best Regards, Shawntel Sousa, LPN Client Success Manager TheKey Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588
On Wed, Mar 20, 2024 at 8:36 AM Roxana Cruz <clearcaresupport@homecareassistance.com> wrote:
Shawntel,
Do you have time today to connect?
On
Wed, 20 Mar at 10:30 AM
, Shawntel Sousa <ssousa@homecareassistance.com> wrote:
Hi,
That is the clients rate, we set the rate under the hourly and some how this one is moved to default to which we do not utilize in our market. This being said it’s not attaching to shifts and leaving them at a different rate.
I have had to correct this client a few weeks in a row for the wrong billing rate. Best Regards, Shawntel Sousa, LPN Client Success Manager TheKey Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588
On Tue, Mar 19, 2024 at 11:45 AM Roxana Cruz <clearcaresupport@homecareassistance.com> wrote:
Sorry for my delay in responding.
I see that the client has a default rate - was this not his default rate?