Sound good!
One other thing a list of 6month/1 year client anniversaries have been sent
to the CSM team so that all re assessments will be scheduled and tagged
etc- looking for opportunity of more hours
S
Sharon, Speirs
General Manager
Vancouver, BC
Office: 778.279.3634
sspeirs@thekey.com
TheKey.ca <https://thekey.ca/>
[image: TheKey]
On Thu, Aug 22, 2024 at 12:36 PM Chad Everitt <chad.everitt@thekey.com>
wrote:
> Nicely done, Sharon! Thank you! I'll make some edits to fit onto the slide
> however the content is very helpful for me regardless of what we include.
> I'll send you some thoughts on my visit here shortly.
>
>
> *Chad Everitt*
> President- East Division & Canada
> Mobile: 202.262.8318
> [image: TheKey] <https://homecareassistance.com/>
>
>
> On Thu, Aug 22, 2024 at 3:15 PM Sharon Speirs <sspeirs@thekey.com> wrote:
>
>> Hi Chad- let me know if this is enough and will work for what you need to
>> speak to
>>
>> -
>>
>> Billable hours week of Aug 12-18 5,364 which is 136.42 over previous
>> week
>> -
>>
>> Revenue week of Aug 12-18 $220,530 for a non stat week and is highest
>> week since Last week of May 2024
>> -
>>
>> August trending to beat forecast but still to be under the overall
>> budget set out - although we have two 24/7 currently hospitalized but could
>> come back within the next week
>> -
>>
>> Current referrals for VCH month to date are 14 which is trending
>> higher than previous month
>> -
>>
>> one assessment done and waiting for papers to be signed and start of
>> care finalized
>> -
>>
>> Territory of 3 CSM split so they can work their areas in terms of
>> facilities, community centers and follow up on referral partners in order
>> to build our community network
>> -
>>
>> Contract person for VCH Vancouver ( not NorthShore) shared no
>> opportunities to be a surge provider at this time but would keep us in mind
>> - need to explore other department heads to make this happen faster
>> -
>>
>> Reached out to Denny to see if Mind fit training can happen for CSM
>> team so they can use this tool to work the facility referral partners that
>> have been quiet
>> -
>>
>> Leads last week 15 but NO assessments from them
>> -
>>
>> Meeting held with LTC facility Louis Briar Home & Hospital to become
>> surge provider for 24/7 care - this week Shellie attended tea time there in
>> order to meet residents and work with staff
>> -
>>
>> Vanja met with discharge planner team of Lions Gate Hospital to gain
>> more knowledge about sending patients home to community and recommendations
>> for private care - the system has changed but her relationship is strong so
>> she will be meeting more often and they have us on a contact list with 6
>> other agencies that they do give out to patients needing care at home but
>> don't qualify for the government program
>> -
>>
>> Sharon reached out to Nelson ( Head of North Shore Home Support)as
>> per Tim to ask why a competing agency ( one our old HCL is now heading)
>> became a surge provider when we have capacity - his response was positive
>> that we are still the number one referral partner they have and the work we
>> are doing and the oversight we are giving has built significant trust with
>> his team and we should not worry. He was very vague about giving any
>> insight into the why of adding more surge providers and basically said no
>> government authority can be seen to give any one agency preferential
>> treatment BUT the work we are doing is what makes the difference. ie CSM
>> visiting and ensuring their clients are well taken care of
>>
>>
>> Sharon, Speirs
>>
>> General Manager
>>
>> Vancouver, BC
>>
>> Office: 778.279.3634
>>
>> sspeirs@thekey.com
>>
>> TheKey.ca <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>>
>>
>>
>>
>>