Hi CherylCartwright, I reached out to Liz, Liz confirmed that she was able to send and receive the text messages. I will be marking the ticket as resolved from my end as confirmed by Liz. Kindly reach out to IT support for further assistance. Warm Regards, Sandeep C S Service Desk Engineer Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com TheKey.com
On
Wed, 31 Jul at 3:17 PM
, Sandeep Chaya Kumari Shiva Chaya Kumari Shiva Kumar <itsupport@thekey.com> wrote:
Hi CherylCartwright,
Good day!
Thank you for contacting TheKey IT service desk.
We have enabled the SMS for Liz Hamilton, kindly ask her to log out and login from 8x8.
Warm Regards,
Sandeep C S
Service Desk Engineer
Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com
TheKey.com
On
Wed, 31 Jul at 3:09 PM
, CherylCartwright <ccartwright@homecareassistance.com> wrote:
Hi All,
Liz was sent an 8x8 invite but she is not able to text using the app. When she puts in a phone number it tells her there is nothing in the search criteria. It's like she can only text those in her contacts which won't work.
What do we have to do to fix this?
Cheryl