--000000000000b27ce40640bbf254 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Dear Team, We=E2=80=99re excited to share an important update that will make the Long = Term Care (LTC) claims process smoother for both our clients and our Finance teams. *What=E2=80=99s Changing:* Effective immediately, when a client has an* approved claim* and signs both the *HIPAA form* and the *Assignment of Benefits (AOB)*, the AOB will be considered* approved immediately*. *Why This Matters:* - Reduces credit rebills and manual refunds by up to 15%. - Creates a faster, less confusing experience for clients. - Saves time and effort for our Finance and office teams. - Fewer Client Disputes *What makes an AOB effective immediately:* - The claim must be approved - AOB & HIPAA must be in the hands of the LTCI team - Please be sure to let clients know that this helps speed up their claims process and reduces billing adjustments. This change is supported by Finance leadership and is part of our commitment to improving client experience and efficiency. Please let me know if you have any questions. Thank you for helping us make this transition seamless! --=20 Thank You, *Jeannie Ortiz* Finance Onboarding & Experience Manager | TheKey jeannie.ortiz@thekey.com *Phone:* 754.231.4471 | *Fax:* 813.693.5625 --000000000000b27ce40640bbf254 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Dear Team, We=E2=80=99re excited to share an= important update that will make the Long Term Care (LTC) claims process sm= oother for both our clients and our Finance teams. What=E2=80= =99s Changing: Effective immediately, when a client has an = =C2=A0 approved claim =C2=A0and signs both the=C2=A0 HIPAA form =C2=A0and the=C2=A0 Assignment of Benefits (A= OB) , the AOB will be considered =C2=A0 approved immediate= ly . Why This Matters: Reduces credit rebills and manual refunds by up to= 15%. Creates a faster, less conf= using experience for clients. Sav= es time and effort for our Finance and office teams. Fewer Client Disputes What make= s an AOB effective immediately: The claim must be approved AO= B & HIPAA must be in the hands of the LTCI team=C2=A0 Please be sure to let clients know that this helps spe= ed up their claims process and reduces billing adjustments. This change is supported by Finance leadership and is part of our commitme= nt to improving client experience and efficiency. Please let me know if you= have any questions. Thank you for helping us make this transition se= amless! -- Thank You, =C2=A0 Jeannie Ortiz Finance Onboarding & Experience Manager | Th= eKey jeannie.ortiz@thekey.com Phone: =C2=A0754.231.4471=C2=A0=C2=A0| Fax: =C2= =A0813.693.5625 = =C2=A0 --000000000000b27ce40640bbf254--