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Hi Timothy,
"**SATISFACTION WIN BACK CAMPAIGN LOGS FIRST WINS**
TheKey’s **Satisfaction Win Back Campaign, **an initiative targeting the satisfaction levels of the Company’s high value elephant and turtle clients, is pleased to report its first wins. Kicking off the 30-day campaign with high energy, the campaign logged impressive results in its first three days.
Regional teams scheduled **866 **client visits, and **10%** of those have been completed. Of these, **92% **report they are happy with TheKey’s services, and **5%** identified an issue of concern, which teams are working with leadership and internal teams to rectify immediately.
**Kudos and Shouts Outs! Our First Campaign Success Story:**
TheKey thanks **Regional Client Success Manager Beth Ann Rosario** for sharing our first campaign success story! In Virginia Beach, Virginia, **Client Success Manager Judie Ritter** provided exemplary service, leaning on TheKey’s four pillars of Passion, Compassion, Innovation, and Going Above and Beyond** to win back a client** who was experiencing difficulties and had been dissatisfied with service levels. After Judie’s involvement, the client applauded her incredible problem solving abilities, resilience, and professionalism in finding solutions to challenging, vexing issues.
The Satisfaction Win Back Campaign runs from March 13th - April 21st with the goal of 100% completion in assessing, managing, and elevating client satisfaction. Led by our Client Success Managers, regional teams will showcase service quality excellence by collaborating with “fast track client escalation” partners in Billing, Long Term Care, and Family and Caregiver apps to capture, escalate, and resolve concerns in real time.
TheKey applauds the dedication of our Client Success Managers and all regional teams in highlighting our commitment to clients and the mission and vision in service to older adults and their families.
For questions, please contact Tiffany Silton at [tsilton@thekey.com](mailto:tsilton@thekey.com) or Audra Williams at [audraw@thekey.com](mailto:audraw@thekey.com).
Campaign kick off communication is linked [here](https://docs.google.com/document/d/1UfQ_kzq3SJJ5E04Tn9_CrjIFtSMQFT-pT2wmCWgGZDU/edit) for your reference.
Thank you!"
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