Hi Tim,
They are my clients. I have just sent him the link again but he couldn't
login with the new link.
I have emailed IT support about it and Cody said that he doesn't have
the access
to or manage that site.
At this point, I don't have a solution to this problem, some of my clients
are facing the same problem.
*Best regards*
*Pauli Shah*
*Client Success Manager*
*Direct: 289-412-1441*
*Office: 905-337-1200*
TheKey.ca <https://thekey.ca/>
[image: TheKey]
On Wed, Apr 19, 2023 at 1:48 PM Timothy Thomas <tt@thekey.com> wrote:
> Which one of you has Stephen McDonald as a client?
>
> Please reach out to him to sort this out. Thanks
>
> ---------- Forwarded message ---------
> From: Chen Xie <chen@thekey.com>
> Date: Wed, Apr 19, 2023 at 1:07 PM
> Subject: Fwd: Your login for Carol McDonald's Family Room
> To: Timothy Thomas <tt@thekey.com>
>
>
>
>
>
> Begin forwarded message:
>
> *From:* Stephen Mc Donald <
> torontohca+568b17f7860144a390fe7d195595bb13+0A@clearcaremail.ca>
> *Date:* April 19, 2023 at 10:02:05 AM PDT
> *To:* chen+87@homecareassistance.com
> *Subject:* *Re: Your login for Carol McDonald's Family Room*
> *Reply-To:*
> torontohca+568b17f7860144a390fe7d195595bb13+0A@clearcaremail.ca
>
>
>
> Hi
> Every time I try login it reverts to the login in page.
> Stephen
> On Apr 19, 2023, at 12:51 PM, Chen Xie <
> torontohca+fb2adb987468426a86fc9d724e2a9f3f+0A@clearcaremail.ca> wrote:
>
>
>
> Welcome to the Family Room for Carol McDonald. You have been successfully
> registered.
>
> Going forward, you can access your Family Room at
> https://torontohca.clearcareonline.ca/family-room/login/. You can
> bookmark this page in your browser so that it's easy to access in the
> future.
>
> We hope this new feature helps you keep up-to-date and coordinate with
> everyone involved in the care for your loved one.
> ---
>
>
>
> Home Care Assistance
>
> 70 Richmond St East, #202, Toronto, ON M5C 1N8
>
> unsubscribe
>
>
> ---
>
> Home Care Assistance
> 70 Richmond St East, #202, Toronto, ON M5C 1N8
>
> unsubscribe
> <https://torontohca.clearcareonline.ca/activity/unsubscribe/arigpLAq9bRD/>
>
>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>