Please ensure you are working with billing to get these addressed. We
should not continue services on anyone who legitimately isn't going to pay
us now. Happy to discuss anyone you want to on our 1:1's. Thanks
---------- Forwarded message ---------
From: Gerard Draetta <gerard.draetta@thekey.com>
Date: Tue, Dec 20, 2022 at 9:36 AM
Subject: 30 Day AR Client list
To: Northeast/Canada Regional Operation Directors <
northeastcanada-regional-operation-directors@thekey.com>, Gayle Soulides <
gsoulides@thekey.com>, Melissa Reyes <melissa.reyes@thekey.com>, Angie
Markwell <angie.markwell@thekey.com>, Chen Xie <chen@homecareassistance.com>,
Ginger McVeigh <ginger.mcveigh@thekey.com>, Audra Williams <
audraw@thekey.com>, Alicia Broussard <abroussard@thekey.com>, Alisha Wise <
awise@thekey.com>, Pete DaCosta <peter.dacosta@thekey.com>, Araceli
Gutierrez <araceli.gutierrez@thekey.com>, Bobby Kou <
bkou@homecareassistance.com>, Carol Miller <carol.miller@thekey.com>,
cgilkeson Forward <cgilkeson@thekey.com>, Cathy Goffredo <
Cathy.Goffredo@thekey.com>, Charlie Ferro <cferro@thekey.com>, Christa
Chalfa <cchalfa@homecareassistance.com>, Gail Carboy <gcarboy@thekey.com>,
James Buscemi <jbuscemi@thekey.com>, jmuskat@homecareassistance.com <
jmuskat@homecareassistance.com>, Kim Kranwinkel <
kimberly.kranwinkel@thekey.com>, Kimberly Guerci <kguerci@thekey.com>,
laura.hintz@thekey.com <laura.hintz@thekey.com>, Peggy Anderson <
panderson@homecareassistance.com>, Triff Cook <triff@thekey.com>, Yukari
Roberts <yroberts@thekey.com>, Beth Ann Rosario <bethann.rosario@thekey.com>,
Jay Skypeck <jason.skypeck@thekey.com>, Claudia Hernandez <
chernandez@thekey.com>, Matthew Neal <mneal@thekey.com>, Jennifer Piper <
jennifer.piper@thekey.com>, Jessica Pascasio <jpascasio@thekey.com>,
Timothy Thompson-Cook <timothy.thompsoncook@thekey.com>, Karoline Da Silva <
ksilva@tenderrose.com>, Diane Mockenhaupt <dmockenhaupt@thekey.com>, Cc:
'Nina Kani' <nkani@thekey.com>, Mandi Cheslock <mcheslock@thekey.com>,
Benjamin Lewis <benjamin.lewis@thekey.com>, Sarah Powers <spowers@thekey.com>,
Lito Delapena <lito.delapena@thekey.com>, Michelle Kenaga <
michelle.kenaga@thekey.com>, Kate Goodrich <kate.goodrich@thekey.com>,
Aileen Ruffin <aruffin@thekey.com>, Elizabeth Clark <eclark@thekey.com>,
Tad Smith <tsmith@homecareassistance.com>
Leaders,
Please review the past due clients for your division, region & location at
this hyperlink à 30 Day LInk
<https://docs.google.com/spreadsheets/d/1xfUxtxiYVOoHpC3tR_kEGPqlpUWT9Lht/edit#gid=198567085>
If you have questions about a given client, or see concerns with the list
in some way, please contact the assigned collector via email.
*Important: Clients on this list that have not made payment to bring their
balance under 30 days delinquent by Wednesday 12/21 will be sent a demand
notice, including notice of forthcoming service suspension.*
We will review each client’s account before a demand notice is delivered—if
there is an invoice dispute or we have failed to deliver the bill
correctly, we will address the issue and give our clients time to review
and make payment before a demand notice is sent.
Thank you for your attention to this important process.
*Gerard A. Draetta*
Collection Manager
gerard.draetta@thekey.com
(561) 563-7058
*TheKey.com*
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