This is a multipart message in MIME format. ------=_NextPart_000_111F_01D8CC13.6FC1B3C0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_1120_01D8CC13.6FC1DAD0" ------=_NextPart_001_1120_01D8CC13.6FC1DAD0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Updated email below** There was no CC outage today. =20 Hello Everyone- Please review the linked spreadsheet <https://docs.google.com/spreadsheets/= d/1A-IyiEkmPuHFRIF-B29k7LmvKLrOMYU2/edit?usp=3Dsharing&ouid=3D1146338496027= 78058975&rtpof=3Dtrue&sd=3Dtrue> to see the details of our last audit and = trending by location, instructions for filtering the file sent in previous = distribution below. are the documented guidelines we reviewed with your des= ignated SMEs and leadership team. Thus far I have not received any communic= ation that facilities, government contracts, or clients otherwise need to b= e treated as exceptions in one way or another, however, please reach out if= you noticed these requirements should not apply to your customers.=20 As of the last audit: * 204 Clients without a signed Consent Agreement on file * 250 Clients without a signed Payment Authorization on file * 11 Clients with no Payer email/address, or Client email/address Clients with documents loaded, moved to deactivated status, etc. will not b= e removed from the tracker until they are re-audited and confirmed by the t= eam so no need to reply to me with those details, though they are appreciat= ed!=20 =20 Kind regards- =20 Elizabeth Clark=20 Sr. Manager, Continuous Improvement=20 TheKey Office|Cell : 619-822-4855 <mailto:eclark@thekey.com> eclark@thekey.com=20 =20 <https://www.thekey.com/> TheKey.com =20 <https://homecareassistance.com/>=20 =20 =09 =20 =20 =20 =20 From: Angie Markwell <angie.markwell@thekey.com <mailto:angie.markwell@thek= ey.com> >=20 Sent: Monday, September 12, 2022 9:39 PM To: Northeast/Canada Regional Operation Directors <northeastcanada-regional= -operation-directors@thekey.com <mailto:northeastcanada-regional-operation-= directors@thekey.com> >; Elizabeth Clark <eclark@thekey.com <mailto:eclark@= thekey.com> > Subject: Fwd: New Client Audit Results- Action Required by 9/16 =20 =20 ---------- Forwarded message --------- From: <eclark@thekey.com <mailto:eclark@thekey.com> > Date: Mon, Sep 12, 2022 at 10:35 PM Subject: RE: New Client Audit Results- Action Required by 9/16 To: Melissa Reyes <melissa.reyes@thekey.com <mailto:melissa.reyes@thekey.co= m> >, David Durbin <david.durbin@thekey.com <mailto:david.durbin@thekey.com= > >, Angie Markwell <angie.markwell@thekey.com <mailto:angie.markwell@theke= y.com> >, Chen Xie <chen@homecareassistance.com <mailto:chen@homecareassist= ance.com> >, Audra Williams <audraw@thekey.com <mailto:audraw@thekey.com> >= , Alicia Broussard <abroussard@thekey.com <mailto:abroussard@thekey.com> >,= Alisha Wise <awise@thekey.com <mailto:awise@thekey.com> >, Amy Harris <aha= rris@thekey.com <mailto:aharris@thekey.com> >, Araceli Gutierrez <araceli.g= utierrez@thekey.com <mailto:araceli.gutierrez@thekey.com> >, Bobby Kou <bko= u@homecareassistance.com <mailto:bkou@homecareassistance.com> >, <carol.mil= ler@thekey.com <mailto:carol.miller@thekey.com> >, Cassi Gilkeson <cgilkeso= n@thekey.com <mailto:cgilkeson@thekey.com> >, Cathy Goffredo <cathy.goffred= o@thekey.com <mailto:cathy.goffredo@thekey.com> >, Charlie Ferro <cferro@th= ekey.com <mailto:cferro@thekey.com> >, Christa Chalfa <cchalfa@homecareassi= stance.com <mailto:cchalfa@homecareassistance.com> >, Gail Carboy <gcarboy@= thekey.com <mailto:gcarboy@thekey.com> >, James Buscemi <jbuscemi@thekey.co= m <mailto:jbuscemi@thekey.com> >, <jmuskat@homecareassistance.com <mailto:j= muskat@homecareassistance.com> >, Kim Kranwinkel <kimberly.kranwinkel@theke= y.com <mailto:kimberly.kranwinkel@thekey.com> >, Kimberly Guerci <kguerci@t= hekey.com <mailto:kguerci@thekey.com> >, <laura.hintz@thekey.com <mailto:la= ura.hintz@thekey.com> >, Peggy Anderson <panderson@homecareassistance.com <= mailto:panderson@homecareassistance.com> >, Triff Cook <triff@thekey.com <m= ailto:triff@thekey.com> >, Yukari Roberts <yroberts@thekey.com <mailto:yrob= erts@thekey.com> >, <bethann.rosario@thekey.com <mailto:bethann.rosario@the= key.com> >, Jay Skypeck <jason.skypeck@thekey.com <mailto:jason.skypeck@the= key.com> >, Claudia Hernandez <chernandez@thekey.com <mailto:chernandez@the= key.com> >, Jennifer Piper <jennifer.piper@thekey.com <mailto:jennifer.pipe= r@thekey.com> >, Jessica Pascasio <jpascasio@thekey.com <mailto:jpascasio@t= hekey.com> >, Pete DaCosta <peter.dacosta@thekey.com <mailto:peter.dacosta@= thekey.com> >, Timothy Thompson-Cook <timothy.thompsoncook@thekey.com <mail= to:timothy.thompsoncook@thekey.com> > Cc: <gscott@thekey.com <mailto:gscott@thekey.com> > =20 Hello Everyone- =20 Please review the linked spreadsheet <https://docs.google.com/spreadsheets/= d/13WqOwjVwp3iLHmb4U0GywyFVtYgOffJ6/edit?usp=3Dsharing&ouid=3D1146338496027= 780589