--Apple-Mail-1B932B9E-FB68-49C0-BDAB-5ED79B8BA6A3 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We are not creating, deleting, added mu= ltiple shifts continuously. We delete shifts that are truly not neede= d. Jennifer Piper Regional Director of Operations, Great Lakes R= egion Please note my email has changed: jennifer.piper@TheKey.com C- (414) 309-4604 TheKey.com On Jun 26, 2023, at 7= :00 AM, Kimberly Guerci <kguerci@thekey.com> wrote: =EF=BB=BF = We are definitely not doing anything to create multiple shifts. = If they shifts that don't belong in the schedule, they would delete those b= ut not rapidly deleting and creating shifts. On Sun, Jun 25, 2023 at 10:39=E2=80=AFPM Ang= ie Markwell < angie.markwell= @thekey.com > wrote: Can you all confirm we aren=E2=80=99t doing an= ything to cause this please. Sent from Angie's iPho= ne Begin forwarded message: From: Mark Botticelli < mark.botticelli@th= ekey.com > Date: June 25, 2023 at 8:35:59 PM EDT To: Melissa Reyes < melissa.reyes@thekey.com > Cc: Angie Markwell <= angie.markwe= ll@thekey.com >, Bjorn Cooley < bcooley@thekey.com >, Chen Xie < chen@thekey.com > Subje= ct: Re: Shift data in ClearCare =EF=BB=BF Thank you v= ery much. On Sun, Jun 25, 2023 at 8:32 PM Melissa Reyes < melissa.reyes@thek= ey.com > wrote: I have reached out to a few of my staffing leaders to inqu= ire. Also checking in to see if the turning on of OT in CC URLs creat= ed this activity. Melissa Reyes From: Mark Botticelli < mark.botticelli@thekey.com > Sent: Sunday, June 25, 2023 3:51:49 PM To: Chen Xie < chen@thekey.com > Cc: Angie Markwell < angie.markwell@thekey.com >; Bjorn Cooley < bcooley@thekey.com &g= t;; Melissa Reyes < melissa.reyes@thekey.com > Subject: Re: Shift data in ClearCare Thanks, Chen. Melissa and Angie, looking forward to your inquiries.&nbs= p; On Sun, Jun 25, 2023 at 6:47 PM Chen Xie < chen@thekey.com > wrote: Again, nothing here. Could this be from your new workday p= ayroll export? On Sun, Jun 25, 2023 at 4:44=E2=80=AFPM Mark Botticelli &l= t; mark.bott= icelli@thekey.com > wrote: Can we inquire with the team as we need to make sure this= isn=E2=80=99t being triggered by us because clearcare was acting strangely= . It will just eliminate a variable from the equation. Thanks so much. = ; On Sun, Jun 25, 2023 at 4:40 PM Chen Xie < chen@thekey.com > wrote: Not that I can think of, Bjorn On Sun, Jun 25, 2023 at 4:15=E2=80=AFPM Bjorn Cooley < bcooley@thekey.com > wrote: Hi Angie/Chen/Melissa, We've been working to identify the root cause of the missed clock-ins = and clock-outs this weekend. We've identified two issues, the first of whic= h is an API issue that ClearCare is working to resolve. The second issue is that some shifts are being created and deleted mul= tiple times per day. Some are changing state every hour. This causes issues= where a Caregiver loads a shift in their app, and then when they try to cl= ock-in later, that shift has been deleted. I expect this is an infrastructure issue on the ClearCare side, b= ut wanted to confirm it's not something the field is doing. Is there any reason the field offices would be rapidly creating, delet= ing, and recreating the same shift multiple times per day, starting last we= ek? Thanks, Bjorn -- Bjorn Cooley Senior Director, IT bcooley@thekey= .com <a href=3D"https://homecareassistance.com/" rel=3D"noopener noreferrer= " style=3D"color:rgb(27,90,150);background-color:transparent" target=3D"_bl=