Hi Tim,
The last payment we received was June 5th. The balance is now around
$2,500.
Thanks,
Sumira
On Thu, Jun 22, 2023 at 7:25 AM Timothy Thomas <tt@thekey.com> wrote:
> Ali, have we been paid yet?
>
> On Wed, Jun 21, 2023 at 1:50 PM Timothy Thomas <tt@thekey.com> wrote:
>
>> Has this client made a payment yet?
>>
>> On Fri, Jun 16, 2023 at 10:21 AM Sumira Suthesan <
>> sumira.suthesan@thekey.com> wrote:
>>
>>> Thank you
>>>
>>> -Sumira
>>>
>>> On Fri, Jun 16, 2023 at 7:18 AM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> No response yet. They need to clear their balance first.
>>>>
>>>> On Fri, Jun 16, 2023 at 10:18 AM Sumira Suthesan <
>>>> sumira.suthesan@thekey.com> wrote:
>>>>
>>>>> Hi Tim,
>>>>>
>>>>> Did you get a reply from the client?
>>>>> Are we giving them a credit?
>>>>>
>>>>> Thanks,
>>>>> Sumira
>>>>>
>>>>> On Thu, Jun 15, 2023 at 11:44 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>>
>>>>>> Hi Fabio,
>>>>>>
>>>>>> We calculated that you utilized 136 hours of service since the price
>>>>>> increase took effect, which represents $462.40.
>>>>>>
>>>>>> I suggest we split the difference and offer you a credit of $231.20.
>>>>>>
>>>>>> Your account is currently 3 weeks behind. We will apply that credit
>>>>>> on your next invoice, once your account is brought up to date.
>>>>>>
>>>>>> I’ve copied Ali who can assist you with any other billing questions.
>>>>>>
>>>>>> Best regards
>>>>>> Tim
>>>>>>
>>>>>> On Wed, Jun 14, 2023 at 6:29 PM Fabio Gatti <f.gatti7@gmail.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Tim,
>>>>>>>
>>>>>>> Unfortunately the method it was communicated does not abide by
>>>>>>> consumer protection law as there was no indication as to what the email
>>>>>>> contained (no reference in the email title or body of the email concerning
>>>>>>> the document or purpose of the link) and it was sent by an unknown source
>>>>>>> (our contract is with Home Care assistance and there is no mention of the
>>>>>>> The Key company) . How can you expect your clients to blindly open links
>>>>>>> with no subject or context as to what it pertains to. Due to the fraudulent
>>>>>>> methods in which the notification was sent, the prior request to revise all
>>>>>>> invoices to the original price remains open.
>>>>>>>
>>>>>>>
>>>>>>> Sincerely,
>>>>>>>
>>>>>>> Fabio Gatti
>>>>>>>
>>>>>>> On Jun 14, 2023, at 9:30 AM, Timothy Thomas <tt@thekey.com> wrote:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Good morning Mr. Gatti,
>>>>>>>
>>>>>>> Please find enclosed a copy of the price increase notice that was
>>>>>>> sent to the email address cgatti.selection@gmail.com via our
>>>>>>> Pandadoc system on March 16th, 2023.
>>>>>>>
>>>>>>> Best regards,
>>>>>>>
>>>>>>> --
>>>>>>> Tim Thomas
>>>>>>> Head of Canada Division
>>>>>>> *Please note my email has changed:*
>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>> (514) 591-9387
>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>>>
>>>>>>>>> ---------- Forwarded message ---------
>>>>>>>>> From: Fabio Gatti <f.gatti7@gmail.com>
>>>>>>>>> Date: Tue, Jun 13, 2023 at 7:05 PM
>>>>>>>>> Subject: Re: Errors in invoices for Vittoria Iadipaolo
>>>>>>>>> To: Sumira Suthesan <sumira.suthesan@thekey.com>, Ali Malik <
>>>>>>>>> ali.malik@thekey.com>
>>>>>>>>> Cc: C Gatti <cgatti.selection@gmail.com>, Dominique Jacobs <
>>>>>>>>> djacobs@thekey.com>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hi Sumira, Alik,
>>>>>>>>>
>>>>>>>>> Upon reviewing the invoices from May onwards, I noticed that the
>>>>>>>>> hourly rate was increased to $37.40 from the contractual value of 34$.
>>>>>>>>> Seeing that the second paragraph of the second page of the contract
>>>>>>>>> stipulates that any change in billing rate would come with a written notice
>>>>>>>>> of at least 3 weeks and that this was not done, I ask that you please
>>>>>>>>> revise all invoices received May 1st (starting at invoice 48254) and
>>>>>>>>> onwards and credit us the overpaid value.
>>>>>>>>>
>>>>>>>>> Sincerely,
>>>>>>>>>
>>>>>>>>> Fabio Gatti
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Joey Taylor
>>>>>>>>
>>>>>>>> *Regional Care Solutions Manager*
>>>>>>>>
>>>>>>>> 514-907-5065
>>>>>>>>
>>>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>>>
>>>>>>>> [image: TheKey]
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Tim Thomas
>>>>>>> Head of Canada Division
>>>>>>> *Please note my email has changed:*
>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>> (514) 591-9387
>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>
>>>>>>> <Iadipaolo.pdf>
>>>>>>>
>>>>>>> --
>>>>>> Tim Thomas
>>>>>> Head of Canada Division
>>>>>> *Please note my email has changed:*
>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>> (514) 591-9387
>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>
>>>>>
>>>>
>>>> --
>>>> Tim Thomas
>>>> Head of Canada Division
>>>> *Please note my email has changed:*
>>>> tt@TheKey.com <tt@thekey.com>
>>>> (514) 591-9387
>>>> TheKey.ca <https://www.thekey.ca/>
>>>> [image: TheKey] <https://www.thekey.com/>
>>>>
>>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <tt@thekey.com>
>> (514) 591-9387
>> TheKey.ca <https://www.thekey.ca/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>