Can I please have an update on the status of the enrollment emails
On Mon, Mar 28, 2022 at 11:00 AM Sylvain Erazola <s.erazola@groupecenseo.com>
wrote:
> Hello Mrs. Kellerman,
>
> No this information was not sent to the employees.
>
> Good day.
>
> Sylvain Érazola, B. Sc. Act.
> Analyste
> *Groupe Censeo inc.*
>
> 1200, boul. Chomedey suite 1050 | Laval, Qc H7V 3Z3
> T 450.973.8000 #3023 | F 450.973.8995 | 1.800.661.2747
> www.groupecenseo.com
>
>
> ________________________________________
>
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>
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>
> ------ Message d'origine ------
> De: "Dawn Kellerman" <dkellerman@thekey.com>
> À: "Sylvain Erazola" <s.erazola@groupecenseo.com>
> Cc : "Dawn Kellerman" <dkellerman@thekey.com>; "Johanne Casola" <
> Johanne.Casola@sunlife.com>; "Audra Williams" <
> audraw@homecareassistance.com>; "Tim Thomas" <
> tthomas@homecareassistance.com>; "Timothy Thomas" <
> tt@homecareassistance.com>
> Envoyé : 2022-03-28 10:51:37
> Objet : Re: Re[4]: WELCOME EMAIL CONFIRMATION- FOR TORONTO DIVISION
>
> Thank you - Was this information sent to the employees as well
>
> On Mon, Mar 28, 2022 at 10:49 AM Sylvain Erazola <
> s.erazola@groupecenseo.com> wrote:
>
>> Hello Mrs. kellerman,
>>
>> You will find in attachment the new booklets and contract.
>>
>> Also, note that since I did not have the beneficiary designations in the
>> enrolment file, they will need to go and complete this information when
>> they complete their on line profile.
>>
>> Some of the new employees will also need to complete the information
>> regarding their dependents. It is very important that this information be
>> completed as quickly as possible (when the employees receive the email from
>> Sun Life) and that it is input correctly, otherwise the dependents will not
>> be able to claim (for family, couple or single parent plans).
>>
>> Please see below for useful links and information for the administrator
>> and the employees (once they receive the emails):
>>
>> Important to remind your members to go to the *mysunlife.ca
>> <http://mysunlife.ca>* website to view their drug and travel cards as
>> well as the updated plan booklet.
>>
>>
>>
>> *Important links and contact information on the Forms page: *
>>
>> The following link www.sunlife.ca/forms
>> <https://www.sunlife.ca/workplace/en/group-benefits/gb-for-business-owners/sa-forms/>
>> includes:
>>
>> · *Forms* (such as enrolment, first nations enrolment,
>> beneficiary, health statement, claim forms and more)
>>
>> *Plan member site*
>>
>> For members who have Extended Health and/or Dental benefits that can
>> process and manage online claims submission, direct deposit for payments
>> and ongoing claims: https://www.mysunlife.ca
>>
>>
>>
>> *My Sun Life Mobile app*
>>
>> Manage all Sun Life services on the go: www.mysunlife.ca/mobile
>>
>>
>>
>> *Claims questions*:
>>
>> Members can contact us at: 1-800-361-6212.
>>
>> As the administrator, you can contact us at: 1-866-606-8936 or email
>> crcspec@sunlife.com.
>>
>> I will do my best so that you an have a answer before your meeting
>> regarding the emails. Note that the employees are currently covered and
>> will be able to submit claims for items covered under the contract since
>> March 1, 2022.
>>
>> Good day.
>>
>> Sylvain Érazola, B. Sc. Act.
>> Analyste
>> *Groupe Censeo inc.*
>>
>> 1200, boul. Chomedey suite 1050 | Laval, Qc H7V 3Z3
>> T 450.973.8000 #3023 | F 450.973.8995 | 1.800.661.2747
>> www.groupecenseo.com
>>
>>
>> ________________________________________
>>
>> Ce message et tous les fichiers attachés sont confidentiels et
>> s'adressent exclusivement au(x) destinataire(s) indiqué(s) ci-dessus. Si
>> vous recevez ce message par erreur, veuillez le retourner à l'expéditeur et
>> le détruire. Tout usage, copie ou distribution non autorisés de ce courriel
>> sont strictement interdits. Si vous ou votre employeur n'acceptez pas de
>> recevoir par courriel des messages contenant de tels renseignements,
>> veuillez nous en aviser immédiatement.
>>
>> This message and any attachments are confidential and intended solely for
>> the above-mentioned recipient(s). If you have received this message by
>> mistake, please return it to the sender and delete it from your files.
>> Unauthorized use, copying or distribution of this e-mail is strictly
>> prohibited. Please advise immediately if you or your employer do not agree
>> to receive messages containing this type of information via email.
>>
>> ------ Message d'origine ------
>> De: "Dawn Kellerman" <dkellerman@thekey.com>
>> À: "Sylvain Erazola" <s.erazola@groupecenseo.com>
>> Cc : "Dawn Kellerman" <dkellerman@thekey.com>; "Johanne Casola" <
>> Johanne.Casola@sunlife.com>; "Audra Williams" <
>> audraw@homecareassistance.com>; "Tim Thomas" <
>> tthomas@homecareassistance.com>; "Timothy Thomas" <
>> tt@homecareassistance.com>
>> Envoyé : 2022-03-28 10:32:39
>> Objet : Re: Re[2]: WELCOME EMAIL CONFIRMATION- FOR TORONTO DIVISION
>>
>> I have a call with our CEO and CHRO today at 11:30am ET to provide an
>> update on their benefit status as this caused great concern with this team,
>> I would appreciate being able to provide an update to them with a plan of
>> action
>>
>> On Mon, Mar 28, 2022 at 10:26 AM Sylvain Erazola <
>> s.erazola@groupecenseo.com> wrote:
>>
>>> Hello Mrs. Kellerman,
>>>
>>> My representative from Sun Life is currently waiting for a response from
>>> the department in charge of sending the emails. I have made a couple of
>>> follow ups to my representative and she will talk to the person in charge
>>> of the department if she does not have a response before noon.
>>>
>>> Sun Life apologizes for any inconvenience this may cause.
>>>
>>> Good day.
>>>
>>> Sylvain Érazola, B. Sc. Act.
>>> Analyste
>>> *Groupe Censeo inc.*
>>>
>>> 1200, boul. Chomedey suite 1050 | Laval, Qc H7V 3Z3
>>> T 450.973.8000 #3023 | F 450.973.8995 | 1.800.661.2747
>>> www.groupecenseo.com
>>>
>>>
>>> ________________________________________
>>>
>>> Ce message et tous les fichiers attachés sont confidentiels et
>>> s'adressent exclusivement au(x) destinataire(s) indiqué(s) ci-dessus. Si
>>> vous recevez ce message par erreur, veuillez le retourner à l'expéditeur et
>>> le détruire. Tout usage, copie ou distribution non autorisés de ce courriel
>>> sont strictement interdits. Si vous ou votre employeur n'acceptez pas de
>>> recevoir par courriel des messages contenant de tels renseignements,
>>> veuillez nous en aviser immédiatement.
>>>
>>> This message and any attachments are confidential and intended solely
>>> for the above-mentioned recipient(s). If you have received this message by
>>> mistake, please return it to the sender and delete it from your files.
>>> Unauthorized use, copying or distribution of this e-mail is strictly
>>> prohibited. Please advise immediately if you or your employer do not agree
>>> to receive messages containing this type of information via email.
>>>
>>> ------ Message d'origine ------
>>> De: "Dawn Kellerman" <dkellerman@thekey.com>
>>> À: "Johanne Casola" <Johanne.Casola@sunlife.com>
>>> Cc : "Dawn Kellerman" <dkellerman@thekey.com>; "Audra Williams" <
>>> audraw@homecareassistance.com>; "Sylvain Erazola" <
>>> s.erazola@groupecenseo.com>; "Tim Thomas" <
>>> tthomas@homecareassistance.com>; "Timothy Thomas" <
>>> tt@homecareassistance.com>
>>> Envoyé : 2022-03-28 08:58:32
>>> Objet : Re: WELCOME EMAIL CONFIRMATION- FOR TORONTO DIVISION
>>>
>>> Good Morning
>>>
>>> I am following up on this - can you please confirm if/when the welcome
>>> emails for employees to enroll will be sent
>>>
>>> On Thu, Mar 24, 2022 at 4:17 PM Johanne Casola <
>>> Johanne.Casola@sunlife.com> wrote:
>>>
>>>> I will verify and let you know.
>>>> Thank you,
>>>>
>>>> Johanne Casola
>>>> Services Financiers J.C. Casola Inc.
>>>> Financière SunLife
>>>>
>>>> This email was sent by: Johanne Casola | 6455 rue Jean-Talon E.,
>>>> Saint-Leonard, QC H1S 3E8 | Phone: (514) 447-9618 | Email:
>>>> Johanne.Casola@sunlife.com
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>>>> .
>>>> ----------------------------------------------------
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